Xerox Announces Workflow Solutions Spanning a Variety of Vertical Areas

Anne Valaitis
May 19, 2016

Today Xerox announced a new set of workflow automation industry solutions in higher education, retail banking, and manufacturing; advancements in personal and office productivity capabilities; as well as ConnectKey innovations aimed at enhancing the managed print services (MPS) offering. Xerox also announced new revenue opportunities, tools, and operational processes for MPS channel partners.

On May 5th, Xerox held a call with industry analysts to discuss the new offerings prior to the official announcement. Mike Feldman (President of Large Enterprise Operations) highlighted the recent financial performance of the company’s document outsourcing business—which includes managed print services (including workflow automation) and centralized print services. Mike noted that in the first quarter, this business experienced one of its best quarters financially. The business, which generates approximately $3 billion in annual revenue, achieved 5.0% year-over-year growth on a constant currency basis. Half of this additional revenue occurred within the larger enterprise customer segment, while the other half stemmed from their indirect channel MPS business.

Feldman noted that the relatively high contract renewal rate in the services business (89%) contributed to the quarter’s strong performance. Xerox’s first quarter news release also mentioned that growth was driven primarily from the company’s partner print offerings, reflected in equipment and annuity revenue, as well as from strong equipment sales related to higher prior-period signings.

Xerox has released many workflow automation solutions, and the goal with these solutions is to enable their customers to transform their work and take advantage of the digital technologies we all carry and use, but sometimes struggle to use in a work context (e.g., mobile devices). These solutions reduce and eliminate the need to have paper and print inside of business.

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Xerox’s workflow automation solutions are built on a few core platforms. For the personal and office productivity space, it is a highly mobile environment people are working in. Therefore, the two main platforms supporting these solutions are Digital Alternatives 2.0 and DocuShare for repository and content management. There is also deep integration of Xerox’s office tools with the multifunctional peripherals (MFPs).

Many of the workflow automation solutions are utilizing Hyland OnBase’s capabilities, as well as integration tools for ERP systems and systems of records. For high volume multi-data capture requirements, mostly for government to citizen (GTC) and business to customer (B2C), capabilities from Top Image Systems (TIS) are leveraged. Hyland OnBase and TIS are the core platforms underlying Xerox’s workflow automation solutions in intelligent capture and process management. For some of the solutions (particularly at the departmental level), Xerox continues to leverage their DocuShare platform.

In addition to the new workflow automation solutions, Xerox announced their new Support Assistant with ConnectKey. In the past when the MFP was being serviced or disabled, end users often had limited information on the service status level. Xerox’s Support Assistant App lets customers see real time incident status details at the MFP device. The app focuses on most common services and supplies incident scenarios with a simple and user-friendly messaging system that is available in 11 languages. The app offers users improved productivity and peace of mind.
Furthermore, According to Xerox, their channel partners will receive reduced operation costs as well as enhanced customer satisfaction and retention with the Support Assistant App, in addition to a competitive differentiator.

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With these announcements, InfoTrends sees Xerox maintaining a key position in creating a strong workflow automation portfolio that targets several major vertical market processes while focusing on the priorities of their customers for example, security enablement. Support for partners and the channel is evident in the newest announcements and we see this as validation of their strategy.

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