Webifying wide format printer service

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Dec 29, 2008

Mutoh just announced that it will be shipping webcams with their wide format printing equipment so that service providers can more quickly diagnose problems. In this announcement http://www.mutoh.com/about/PressReleases-2008/PressRelease-ServiceLevel.html, Mutoh indicates that the system could be used to diagnose problems related to RIPs, maintenance, application settings, and other performance issues. Mutoh didn’t invent this idea, this is similar, albeit much less robust, to a remote finishing equipment monitoring system that GBC launched at drupa. It is notable because it marks further advances in the standard service programs that wide format printer manufacturers are offering.  The message is this; manufacterers are adding value wherever, however possible in this highly competitive market segment. This is pretty easy to replicate, a fairly high resolution webcam only costs about $100 and dealers and service providers will appreciate the opportunity to cut down on on-site visits required to keep equipment running its best.

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