Posts tagged: Zumbox

Australia Post Digital MailBox has Launched

Matt Swain
 Oct 30, 2012

Australian consumers can now set up their Australia Post Digital MailBox.

With the continued business and consumer migration to digital communications, Australia Post is the latest post to offer a digital mail consolidation service. Using the Volly secure digital delivery service from Pitney Bowes as its technology platform, Australia Post has spent the last seven months integrating and customizing it to provide a user experience specifically tailored for the Australian market. Read more »

Excitement Grows for Digital Mailbox Services

Matt Swain
 Jul 10, 2012

Excitement surrounding digital mailbox services continues in the U.S. and abroad.

Recent highlights from the U.S. include:

  • Zumbox announced $10.6 million in Series C financing
  • Manilla surpassed 1 million linked accounts
  • Volly showed analysts new screen shots of its service
  • The USPS Postmaster General stated that they are not pursuing this market

Internationally, a few of the highlights include:

  • Australia Post selected Volly to power the Australia Post Digital MailBox
  • Zumbox, Computershare Ltd, and Salmat, announced Digital Post Australia
  • Canada Post is raising awareness of epost with aggressive marketing
  • The UPU continues to push forward with its .POST initiative

Here is some top-line insight and analyst perspective on these announcements: Read more »

Volly to Power the Australia Post Digital MailBox

Matt Swain
 Apr 4, 2012

The Volly secure digital delivery system from Pitney Bowes Inc. has been selected to power the recently-announced Australia Post Digital MailBox. Bernie Gracy, External Chief Technology Officer and Vice President of Business Development at Volly briefed InfoTrends on the announcement this morning. “Australia Post has undertaken highly-rigorous due diligence over the last few months and this is clearly the platform they want to build their user experience on,” stated Gracy. “One of the reasons [for us] to partner with Australia Post is that they think of themselves as a digital company first.”

Australia Post Digital MailBox is slated for launch at the end of Q3, 2012. Volly’s name will be branded on the business-facing material; however, it will not be used in consumer-facing branding. Pitney Bowes will handle preference management, identity, and the onboarding process, while Australia Post will focus on optimizing the user experience for the Australian market. As a result, the Australia Post Digital MailBox will have a different look and feel from Volly in the U.S. (slated for launch at end of Q4, 2012). Australia Post will build its own features on top of Volly’s core platform, customizing it as needs for its own customers.

Here is a view of what the Volly consumer home page will look like in the U.S.: Read more »

e-Boks Expands its Digital Mailbox Services Presence in Europe

Matt Swain
 Apr 2, 2012

e-Boks is an often-referenced digital mailbox service as a proof point for new entrants around the globe. This year, it also turns into an international competitor under its namesake. With over 65% of the Danish population using the digital postal mail service to receive and archive business documents, the service jointly owned by Post Danmark and Nets (an electronic payments company) has recently expanded into Norway and plans to be in Sweden by the end of this year. As with the service in Denmark, Norwegian users can receive bank statements, insurance policies, pay slips, and official government documents via e-Boks with free storage for life (they can also upload and store up to 50 MB worth of content for free). For Norwegian businesses, e-Boks is similar to certified mail in that it provides approval certificates to businesses that act as the guarantee of delivery.

I recently caught up with e-Boks CEO, Henrik Andersen, for a service update and to follow up on these announcements. Here are some highlights from our discussion on the service in Denmark: Read more »

A new branding for Zumbox in 2012

Matt Swain
 Feb 13, 2012

I presented at the Zumbox Advisory Board meeting in Napa last week and took the opportunity to catch up with the Zumbox team. If you are not familiar with Zumbox, it is a cloud-based, digital postal mail system replacing physical mail with a closed, secure, and interactive communications channel providing value to businesses and consumers. It delivers exact facsimiles of paper documents with features that include tracking, targeting, and campaign management integration. The Figure below provides a view of what the Zumbox user experience looks like on different media.

Digital Postal Mail, Powered by Zumbox

Here are a few important points from my discussion: Read more »

A Digital Mailbox Services Update with Manilla

Matt Swain
 Jan 31, 2012

I will be meeting with the Executive Committee at Hearst Corporation to discuss the digital mailbox services market today and thought it would be a good time to provide an update on the progress that we are seeing with Hearst Corporation’s Manilla service, one of the key providers in the U.S. for digital mailbox services. For a refresher on Manilla, it is a free service that allows consumers to manage their bills, financial accounts, travel rewards programs, subscriptions and other digital accounts all in one secure place online and on mobile devices. With Manilla, tasks that were once a hassle, such as paying bills, tracking travel miles or filing statements can become convenient and easy to do. The Figure below shows what an AT&T account summary page in Manilla looks like. Read more »

A Digital Mailbox Services Discussion with doxo

Matt Swain
 Jan 13, 2012

doxo’s CEO and Co-founder Steve Shivers made a special trip to our Boston offices this week to update us on the service. If you are not familiar with doxo, it is a network enabling businesses and customers to connect and interact. doxo provides consumers a free digital file cabinet to receive and organize documents; make payments; and backup their key account information for multiple providers in one place. Based in Seattle, doxo is funded by Bezos Expeditions, Mohr Davidow Ventures, and Sigma Partners with announced partnerships with AT&T, Kansas City Power & Light, Oregon Employee Federal Credit Union, Puget Sound Energy, Sound Community Bank, Sprint, and other small regional businesses. The Figure below shows a sample provider profile page for a user who has connected with AT&T. Read more »

USPS Continues to Decline in Importance in the Eyes of the American Public

Matt Swain
 Dec 8, 2011

InfoTrends announced publication of a study entitled The Emergence of Digital Mailbox Services this week, which looks at a new secure digital delivery channel that we expect will become an important channel for paperless delivery of transactional mail. This does not bode well for the USPS in its current form, unless it finds a way to participate in this market. Based on an extensive analysis of surveys with over 1,500 consumers; 300 businesses across 8 vertical markets; and in-depth interviews with more than 25 leading service bureaus, billers, financial institutions, and digital mailbox service providers, InfoTrends estimates that digital mailbox services will deliver 2 billion paperless transactional documents to U.S. consumers in 2015–representing 7% of all transaction documents, 19% of all paperless delivery, and $323 million in transaction document delivery fees alone.

The scary truth from our research is that consumers and businesses expect the importance of the U.S. Postal Service to decline dramatically over the next 10 years… and this data was collected before recent news about slower delivery. We asked consumers, “relative to your lifestyle, how would you rate the value of the USPS today, in 5 years, and in 10 years?” As shown in the Figure below, only 42% of consumers expect the USPS to be important or vital to them in 10 years.

Business response was similar, with 23% expecting the USPS to be vital, 48% expecting it to be useful, and 29% anticipating that it will not be necessary in 10 years. Read more »

In the News – August 12th

Other Posts
 Aug 12, 2011

InfoTrends is frequently asked to provide quotes and data for leading news outlets. Here are just some of the recent stories that InfoTrends information has been featured in: Read more »

Increasing the Stakes for Digital Mailbox Growth: The Zumbox $1,000,000 Giveaway

Matt Swain
 Jul 7, 2011

We are creatures of habit and change is driven through incentives. Our recent research on electronic bill presentment & payment showed that 30% of consumers who are currently receiving no bills or statements electronically would change given a positive incentive to do so. Billers have put significant marketing efforts into consumer incentives to influence change, but the incentives vary significantly. We have seen incentives range from the pat on the back for “saving the environment,” to an ongoing discount, to sweepstakes and giveaways. Zumbox, a provider of digital postal mail, has set a new bar in incentivizing in this market space with its $1,000,000 giveaway.

Read more »

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