Posts tagged: USPS

PRINT 19 Innovations Acknowledge Consumers’ Changing Preferences

Marc Mascara
 Nov 12, 2019

Introduction

Since the beginning of time, human beings have always striven to communicate with one another. The ways in which we communicate have changed with each new discovery or innovation, and the need to share information has only increased throughout history. As we progress through Industry 4.0 and make our way toward Industry 5.0, we are witnessing a time when the sheer number of communication channels has more than tripled. Citing recent research from Keypoint Intelligence – InfoTrends and news from PRINT 19, this article explores the ongoing shifts in customer communications.

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Good News for Mailers from USPS

Pat McGrew
 Apr 9, 2019

US Mailers have been waiting for the USPS to release its findings from a request for feedback initiated last summer, and the answer has now arrived. The USPS will not be making changes to the Marketing Mail category. This is good news for mailers because the USPS was considering changes in the standards for Marketing Mail letters and flat that would limit the definition of Marketing Mail to paper-based, non-merchandise content. By definition, flats processed by the USPS can be no thinner than a quarter of an inch and no thicker than three-quarters of an inch, with dimensions between 6 1/8 and 12 inches in height and 11 ½ and 15 inches in length. Length is parallel to the address.

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USPS Rate Increase Postponed – What Does an Increase Mean for High-Volume Mailers?

Other Posts
 Apr 2, 2015

The United States Postal Service (USPS) has announced that it will postpone the April 26th, 2015 implementation date for price increases.

Early last month, the Postal Regulatory Commission (PRC) remanded part of the Postal Service’s rate increase proposal, requiring further USPS review and explanation for Standard Mail, Periodicals, and Package Services. Among the concerns raised were unequal commercial and nonprofit discounts. On March 12th, USPS responded with revised rates and further explanations, hoping to stay on track with the April 26th implementation date. However, on March 18th the proposal was again remanded.

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USPS CIO on “Delivering Customer Value in the Digital Age” at PostalVision 2020

Matt Swain
 Mar 23, 2015

PostalVision 2020I attended and  presented at my fifth PostalVision 2020 earlier this month. The conference has evolved over the years, with First Class and Standard Mail solutions increasingly pushed aside in favor of discussions about drone delivery (last year) and the Postal Service as a platform, as well as supporting the growing eCommerce landscape. One of the more interesting presentations at this event came from the U.S. Postal Service (USPS), with CIO and Executive Vice President Jim Cochrane focusing on its investment in technology.

Here are five highlights from the speech:

  1. Viewing the USPS in a new light – Cochrane views the USPS as an agile development company. “Fail, and fail fast” is his philosophy. “Keep going out and doing different things.”
  2. The mailbox at the center of Read more »

The United States Postal Service Merry-Go-Round

Jim Hamilton
 Nov 19, 2012

I wish I were drawing this instead of writing a blog because it would make a perfect cartoon or infographic. You saw the latest news from the United States Postal Service (USPS), right? They posted a $15.9 billion loss for their 2012 fiscal year. Sound familiar? They posted a $5.1 billion loss in 2011 and a $8.5 billion loss in 2010.

Paragon Carousel, Hull, Massachusetts

The image that it brings to mind is a merry-go-round because the same cycle happens over, and over, and over again. Here’s how it goes:

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Excitement Grows for Digital Mailbox Services

Matt Swain
 Jul 10, 2012

Excitement surrounding digital mailbox services continues in the U.S. and abroad.

Recent highlights from the U.S. include:

  • Zumbox announced $10.6 million in Series C financing
  • Manilla surpassed 1 million linked accounts
  • Volly showed analysts new screen shots of its service
  • The USPS Postmaster General stated that they are not pursuing this market

Internationally, a few of the highlights include:

  • Australia Post selected Volly to power the Australia Post Digital MailBox
  • Zumbox, Computershare Ltd, and Salmat, announced Digital Post Australia
  • Canada Post is raising awareness of epost with aggressive marketing
  • The UPU continues to push forward with its .POST initiative

Here is some top-line insight and analyst perspective on these announcements: Read more »

USPS Continues to Decline in Importance in the Eyes of the American Public

Matt Swain
 Dec 8, 2011

InfoTrends announced publication of a study entitled The Emergence of Digital Mailbox Services this week, which looks at a new secure digital delivery channel that we expect will become an important channel for paperless delivery of transactional mail. This does not bode well for the USPS in its current form, unless it finds a way to participate in this market. Based on an extensive analysis of surveys with over 1,500 consumers; 300 businesses across 8 vertical markets; and in-depth interviews with more than 25 leading service bureaus, billers, financial institutions, and digital mailbox service providers, InfoTrends estimates that digital mailbox services will deliver 2 billion paperless transactional documents to U.S. consumers in 2015–representing 7% of all transaction documents, 19% of all paperless delivery, and $323 million in transaction document delivery fees alone.

The scary truth from our research is that consumers and businesses expect the importance of the U.S. Postal Service to decline dramatically over the next 10 years… and this data was collected before recent news about slower delivery. We asked consumers, “relative to your lifestyle, how would you rate the value of the USPS today, in 5 years, and in 10 years?” As shown in the Figure below, only 42% of consumers expect the USPS to be important or vital to them in 10 years.

Business response was similar, with 23% expecting the USPS to be vital, 48% expecting it to be useful, and 29% anticipating that it will not be necessary in 10 years. Read more »

PostalVision 2020: “USPS, Re-invent Thyself”

Matt Swain
 May 23, 2011

In response to advances in technology and changes in customer behavior, a common theme across industries today is “re-invent thyself.” This is particularly important for high-volume mailers and the global posts that serve them.

As we watch major players in the print & mail market evolving to embrace digital distribution strategies, we also see postal organizations around the globe (i.e., Australia, Finland, Italy, and Norway) creating competitive digital solutions. A post where we have seen little digital innovation to-date is the U.S. Postal Service.

It is an interesting entity, as it runs as an independent agency of the United States government and is obligated to serve all Americans, regardless of geography, at uniform price and quality. It does not receive taxpayer dollars, yet is not privatized. It is chastised for high overhead, but is often handcuffed by Congressional oversight when it attempts to change. For instance, the USPS has a mandated prefunding schedule for its retiree health benefits program of $5.5 billion to $5.8 billion per year through 2016–a schedule that is substantially higher than any other government agency or private-sector business.

The recent appointment of Ronald A. Stroman to Deputy Postmaster General shows a commitment to begin to influence change. Louis J. Giuliano, Chairman of the Postal Service Board of Governors, stated “[h]is depth of understanding of the legislative process as well as his demonstrated ability to work with members on both sides of the aisle makes him an important addition to the USPS team as we work through the many issues facing us today.”

On June 15th, Stroman will participate in an InfoTrends-sponsored event entitled PostalVision 2020. The conference is designed to address the relevance of the current USPS model in a digital age, and provide actionable direction for how it can evolve to a sustainable business model.  Read more »

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