Posts tagged: Software

Pitney Bowes Slices Off More Software – SyncSort is the Beneficiary

Marc Mascara
 Sep 5, 2019

As Pitney Bowes adds to the Syncsort arsenal of software solutions with the recent acquisitions of SQData and Pitney Bowes Software solutions, the company looks to focus on its core business in the mail and shipping space. Just a few weeks after announcing a cash dividend of $0.05 per share, Pitney embarked on a move that would help the company pay down its near-term debt as it comes to maturity.

On August 26th Pitney announced its intention to shed the bulk of its Software Solutions business for nearly $700M in cash to Syncsort. Pitney looks to maintain their hold in their current markets they serve by refocusing on the client experience for companies that mail and ship by taking out process complexities. By shedding its software business Pitney is continuing its initiative to streamline operations and reduce its overall spend. Performance of Pitney’s software business has been lagging, pointing to a reduction in YOY renewals and an overall reduction in new clients. Pitney notes that one of their key strategies for growth is to increase shareholder value. Over the past few years, Pitney has divested many technologies, including its (DMT) Document Messaging Technologies (now BlueCrest) and their European SMB business.

As Pitney looks to reinvigorate its core focus on mail and shipping, we expect the partnership with the USPS to continue and grow. That said, there is a close watch at how the current and ever-changing US trade war with China will impact Pitney’s bottom line due to its growing business handling parcels from China. With the impending sale to Syncsort and the expected trade war impact, Pitney has adjusted its 2019 earnings forecast down from a range of $.90 / $1.05 to $.65 / $.75 respectively with full-year revenues in the 1 to 2 percent range.

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Should You Make a Purchase at the Next Print Show?

Colin McMahon
 Aug 30, 2019

Are you an executive or decision-maker working for an organization that provides printing services? Do you have a plan in place to stay up to date with the ever-changing hardware and software landscape? Are you taking steps to ensure your continued profitability and revenue growth? Remember, your business plan is an on-going, live document that should be reviewed against these criteria on a regular cadence. Print is arguably a more competitive industry than most, as players aren’t just competing with each other but with online print aggregators and online marketing communication solutions. In response to this added competition, as well as continued consolidation of the market, many PSPs have turned to new products to help drive profits.

However, which new products are worthy of investment? And, what hardware will best enable these products? These are the questions that decision-makers must address as they look to the year ahead, on top of assessing maintenance levels, renewing lease agreements, and other factors that can impact the bottom line. With so many variables, updating the business plan for the coming year is an essential step for those at the executive level. Flying blind with no specific set of objectives removes a company’s ability to proactively control their future, leaving them reacting to events as they occur instead of laying the infrastructure to be prepared for market changes.

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Ricoh Expands Workflow Portfolio with DocuWare Acquisition

Jamie Bsales
 Jul 16, 2019

Just when we thought the era of document imaging OEMs purchasing document imaging software developers had passed, Japan’s Ricoh surprised us early in July by announcing a definitive agreement to acquire Germany- and U.S.-based DocuWare, one of the leading content management solutions vendors. The move puts Ricoh’s worldwide operating companies on equal footing with Canon and Xerox, which both have content management development capabilities in-house with their Therefore and DocuShare divisions. (And for those who have been keeping track, Lexmark, too, had owned an ECM developer in Perceptive Software, before shedding its enterprise software business to private equity firm Thoma Bravo in 2017.)

The content management space is certainly a growth area for the imaging industry. Keypoint Intelligence’s analysis shows the market for such solutions growing at an annual clip approaching 4% each of the next 4 years. And in a recent Keypoint Intelligence survey of IT decision makers in the U.S., U.K. and Germany, 35% of respondents overall reported that they are considering investing in a document management solution in the coming 18 to 24 months.

Are you considering purchasing document management software?

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Making Printers & MFPs More Accessible to All Users

Christine Dunne Dunne
 Jun 20, 2019

Document imaging OEMs have taken many steps to make their products more accessible to people with special needs. While this may be the right thing to do, it can also make business sense—particularly when selling into government agencies, other vertical markets (e.g., education, healthcare), and environments that put an emphasis on accessibility. Furthermore, in many instances designing for accessibility provides the added benefit of delivering a better experience for all users—regardless of their physical and mental capabilities.

In a recently published Market & Vendor Insights report, Market & Vendor Insights: Accessibility, Keypoint Intelligence analysts outlined specific efforts OEMs have undertaken to support accessibility, as well as scored these manufacturers on relevant product features, processes, and initiatives. Categories evaluated are shown in the below scoring table, which for the purposes of this blog post omits the names of manufacturers (they are included in the actual report). The darker blue the cell, the better the OEM performed in our assessment.

MFP/printer accessibility scoring by OEM (specific names omitted for blog post)

Office CompleteView subscribers have access to this market insight report, which also includes print accessibility primary research, OEM profiles, and analyses of PaceSetter award winners. Anyone else interested in this document can contact Christine Dunne at christine.dunne@keypointintelligence.com for more information.

New Research Document Scores OEMs on MFP Platforms, Apps, Cloud Readiness

Christine Dunne Dunne
 Jun 17, 2019

Recently, Keypoint Intelligence analysts published a new Market & Vendor Insight report: MFP Platforms, App Ecosystems, & Cloud Readiness. In this document, we identified the trends surrounding multifunction printer software platforms as well as their associated app ecosystems and cloud readiness features, laid out the competitive landscape in this area, and showed how major OEMs performed in our latest platform and apps ecosystem evaluation (for which cloud readiness is a new scoring rubric).

As a basis for this evaluation, we surveyed the leading document imaging equipment makers in the United States and Europe, and conducted independent research to determine the progress path of MFP software platforms and their associated app ecosystems. Interested in a snippet of this report? Here’s a visual showing that office equipment dealers believe MFP apps that scan directly to cloud locations will be most important to customers over the next year.

In the next 12 months, how important will MFP apps be in your customer’s overall office environment?

Interested in more information about this document, including PaceSetter award winners? If you’re an InfoTrends Office CompleteView subscriber, the report is included as part of your subscription. Otherwise, please contact Christine Dunne at christine.dunne@keypointintelligence.com.

Siris Capital Acquires EFI in First Deal of Technology Buyout Fund

Ron Gilboa
 Apr 15, 2019

EFI: The Acquirer is Acquired
Siris Capital Group, LLC, a New York City-based private equity firm founded in 2011, announced the acquisition of Electronics for Imaging, Inc. (EFI) earlier today. The buyout is a pivotal moment for both graphic arts and industrial segments due to both the size and role that EFI plays throughout the industry; it is also a tribute to EFI’s skill, not only at acquiring promising companies over time, but also enlisting their talents and technologies to create synergy for whole of EFI. EFI’s many parts, from the original Fiery business to the industrial print technology divisions that EFI has acquired or developed over time, have become strategic partnerships, ones spanning hardware and software in sectors as diverse as networked office printers, sign & display graphics, ceramic, textile, and corrugated printing, all aided by a vast portfolio of workflow solutions.

The details of the transaction include a $1.7 billion all-cash investment which values EFI stock at $37 per share, approximately a 45% premium over the 90-day volume-weighted average price on April 12, 2019. Although the deal is expected to close by the third quarter of 2019, EFI can accept proposals from other companies over the next 45 calendar days.

Siris’ First Deal in Technology Buyout Fund
Private equity firms continue to focus on print-related technology companies with solid cash flows and future earnings potential as the analog-to-digital transformation continues for segments in our industry. Frank Baker, a Siris Co-Founder and Managing Partner, commenting on the role that EFI plays in enabling digital transformations, said  “We believe that, by partnering with Siris, EFI will be well positioned to capture this transformational opportunity associated with increased digital inkjet penetration, industrial automation and software enablement. We are eager to partner with management to help the Company achieve its strategic objectives.”

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What’s Next for Production Print DFEs?

Marc Mascara
 Feb 6, 2019

A Trip Way Back in Time

On demand production print digital front ends (DFEs) began their competitive march in the late 1990s when Scitex Corporation announced its entry into the print on demand (POD) space by launching the Spontane printing system. The solution was an OEM version of the Fuji Xerox Docucolor 40. During that same timeframe, Scitex also developed a DFE version of its Brisque Prepress system and adapted it for the on-demand market. This announcement started a high-end competitive DFE battle between EFI, Scitex, and to some extent ColorBus.

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Software Technology Highlights from the 2018 Pitney Bowes Software Analyst Summit

Ryan McAbee
 May 7, 2018

Last month, Pitney Bowes held a Software Technology Analyst Summit in San Diego, California. With 25 analysts in attendance from around the world, including senior executives from Pitney Bowes, the software team reviewed the company’s progress over the last year and offered insights into the short-term strategic directions of its software division. The event highlighted the launch of location-driven data services, user experience (UX) improvements to the location intelligence portfolio, expanded data and analytics features in the Spectrum Technology Platform, and a streamlining of the EngageOne communication platform. Pitney Bowes also showcased the upcoming introduction of its first fast and adaptable chatbot platform, EngageOne Converse.

Bob Guidotti and the Knowledge Fabric

Bob Guidotti, Pitney Bowes’ EVP and President of Software, brings his years of enterprise software experience to apply a disciplined growth strategy for the company. During his two-year tenure, Pitney Bowes’ software division has trimmed costs, streamlined its portfolio, slowed revenue declines, and shifted its investments to growth areas—primarily around digital—while also launching additional services and products within existing focus areas. Guidotti’s team is leveraging Pitney Bowes’ decades of intellectual property (IP) around location intelligence, layering other vetted third-party data sets, and packaging it as a service to enterprises with location-critical use cases. To deliver the message to the market, Jeff Winter (VP of Marketing and Communications) announced a new campaign focused around Pitney Bowes’ Knowledge Fabric. Simply put, the company’s software solutions can weave physical and digital points of information to derive insights for connecting people, places, and things. Read more »

How is Your Firm Getting Into the Solution?

Sheryne Glicksman
 Jan 12, 2018

In Q4 of 2017, we surveyed 179 IT decision-makers within the indirect channels for office equipment deployed across the United States. Respondents included office equipment dealers (OED) and IT resellers. For this survey, we used revenue ranges to define the size of establishment. Those with annual revenue of less than $10 million were grouped as small OED and IT Resellers while large OED and IT resellers have revenues of at least $10 million.

It’s Time to Get Inside the Solution
Software is on average only 11% of total revenues. As you can see from the chart below, software is a higher percentage of sales among the large IT resellers (17% of total revenue). What can you do to increase your software revenues? Based on our last two dealer surveys, we know that solutions selling has been a growth priority for dealers in our channel for the past two years. So why is this number not increasing faster, and what are you doing differently this year to change your strategy? What’s working well for you, and what can you improve on? The software solutions that you market to your customers are the tools needed to effect change within an organization. It’s not about the name of the software solution. It’s all about how the software solution tool can help improve something that is challenging to your customer. What stories have you told to help your customers realize you understand their pain? How educated are your sales reps on how these tools help customers in specific ways?

Figure 1. What is the percentage of revenue for the following areas of your business?

Revenue Growth Areas

Workflow & business process solutions, managed IT services, security service and mobility were noted as the top four areas for revenue growth. Workflow and business process solutions are intended to help companies be more efficient and eliminate manual processes. Are you speaking to your customers about their frustrations around manual processes? The software tools available to eliminate these frustrations are the catalyst for change. Are you developing your own managed IT division or partnering with an expert in managed IT? When it comes to security, are you having discussions around security infrastructure, ransomware, and security around print behaviors? These discussions will certainly lead you down the path of making recommendations to alleviate your customers security challenges. Our forecasts show that mobile print is expected to grow to a $118 million-dollar business by 2020. How are you planning to capture some of this revenue?

Figure 2. What areas do you see the greatest opportunity for revenue growth in next 3 years?

Leverage Your Partners

How do you message your expertise to potential customers? What vertical markets have brought you success? If these are areas of growth for your establishment, how will you align sales and marketing efforts to reflect these new focus areas? What areas are part of your strategic initiatives this year? Technical sales support, more education and training, sales enablement and data analytic tools all ranked at some level of importance for our survey respondents. When it comes to sales enablement tools and data analytics, this got me thinking about all the tools each of you have access to in our channel ecosystem. Are you leveraging all the information in these tools? Bringing data to life is real. I believe we all want immediate insights into data that help drive business decisions. We want the data up to the minute, in real time, in motion. We also want it simple to understand so we can act on it. We can help you improve your software revenues. Contact me today for a complimentary executive briefing to discuss how #icanhelpbringyourdatatolife

Kodak Alaris Announces IN2 Ecosystem

Anne Valaitis
 May 11, 2017

KAOn April 25th, Kodak Alaris introduced IN2 Ecosystem, a combination of scanners, software, and services along with partnerships intended to tackle the issues surrounding information content and “data chaos”. Kodak Alaris has a long history with capture technology spanning many years and includes hardware and software products that handle a variety of applications from compact distributed devices to high-volume sophisticated production engines and solutions.

This announcement is built of key pillars vital for the imaging provider; Right Fit, Right Experience and Right Results. Right Fit looks to make the best integration into the business environment, Right Experience builds on this with simple yet powerful features and processing and the Right Results look to deliver the deserved business outcomes. The pillars are then woven together through a partner and developer community that can ensure delivery and support.

As information and content, often in the form of paper, ebb and flow within a business environment, it becomes increasingly challenging to manage. In fact, the myth of the paperless office seems to be just that…a myth. In a recent Primary Research study conducted by Keypoint Intelligence InfoTrends, we found that only 15% of respondents felt that the paperless office “Was Realistic”, in addition when asked what percentage of business content still remains on paper, the result was more than 50% of company’s data is still paper-based. Information and data chaos is apparent as businesses look to automate processes to control regulations, compliance, and security and efficiency demands.

Kodak Alaris IN2 is a packaged answer to the demands of information and content. Working with their heritage and history of image capture, and further placing a greater emphasis on an ecosystem that will include strong partnerships, Kodak Alaris’s goal with the IN2 solution is to focus in key areas that can benefit most from a combination of capture hardware, software and services delivered by strategic partners. To support the partners, Alaris will provide materials and tools to provision and educate partners in an effort to simplify and reduce complications that could arise while penetrating new solutions markets whether horizontal or vertical.

Keypoint Intelligence feels that a balanced approach when addressing information and content mismanagement is best and Kodak Alaris with the announcement of it’s IN2 Ecosystem directly reflects the real need to create linkages and integrations for a solid information solution.

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