Posts tagged: Research

Western Europe: Applications in Digital On Demand Printing

German Sacristan
 Jun 26, 2019

Extracted from a recent InfoTrends Market Report on Print Applications:

Keypoint Intelligence – InfoTrends (InfoTrends) recently questioned respondents in the United States and Western Europe about the digital and analog print applications they offered for sale. The responses for both sides of the Atlantic Ocean are outlined in the charts below.

Respondents in the United States as well as Western Europe cited an array of printed marketing applications, including business cards, brochures/flyers, catalogs, and direct mail. Although the top two applications for U.S. and Western European respondents were business cards and brochures, there were some differences as well. For example, whereas respondents in the United States were more focused on direct mail, those in Western Europe were Read more »

Making Printers & MFPs More Accessible to All Users

Christine Dunne Dunne
 Jun 20, 2019

Document imaging OEMs have taken many steps to make their products more accessible to people with special needs. While this may be the right thing to do, it can also make business sense—particularly when selling into government agencies, other vertical markets (e.g., education, healthcare), and environments that put an emphasis on accessibility. Furthermore, in many instances designing for accessibility provides the added benefit of delivering a better experience for all users—regardless of their physical and mental capabilities.

In a recently published Market & Vendor Insights report, Market & Vendor Insights: Accessibility, Keypoint Intelligence analysts outlined specific efforts OEMs have undertaken to support accessibility, as well as scored these manufacturers on relevant product features, processes, and initiatives. Categories evaluated are shown in the below scoring table, which for the purposes of this blog post omits the names of manufacturers (they are included in the actual report). The darker blue the cell, the better the OEM performed in our assessment.

MFP/printer accessibility scoring by OEM (specific names omitted for blog post)

Office CompleteView subscribers have access to this market insight report, which also includes print accessibility primary research, OEM profiles, and analyses of PaceSetter award winners. Anyone else interested in this document can contact Christine Dunne at christine.dunne@keypointintelligence.com for more information.

New Research Document Scores OEMs on MFP Platforms, Apps, Cloud Readiness

Christine Dunne Dunne
 Jun 17, 2019

Recently, Keypoint Intelligence analysts published a new Market & Vendor Insight report: MFP Platforms, App Ecosystems, & Cloud Readiness. In this document, we identified the trends surrounding multifunction printer software platforms as well as their associated app ecosystems and cloud readiness features, laid out the competitive landscape in this area, and showed how major OEMs performed in our latest platform and apps ecosystem evaluation (for which cloud readiness is a new scoring rubric).

As a basis for this evaluation, we surveyed the leading document imaging equipment makers in the United States and Europe, and conducted independent research to determine the progress path of MFP software platforms and their associated app ecosystems. Interested in a snippet of this report? Here’s a visual showing that office equipment dealers believe MFP apps that scan directly to cloud locations will be most important to customers over the next year.

In the next 12 months, how important will MFP apps be in your customer’s overall office environment?

Interested in more information about this document, including PaceSetter award winners? If you’re an InfoTrends Office CompleteView subscriber, the report is included as part of your subscription. Otherwise, please contact Christine Dunne at christine.dunne@keypointintelligence.com.

Developing the Right Mix of Client Care

Will Morgan
 Apr 22, 2019

Consumers’ shifting expectations are increasing the demand for relevant and personalized communications. As a result, it is becoming ever more vital for print service providers to offer their clients the tools and expertise they need to compete on the print and mail battleground as well as the expanding digital landscape. The customer experience is a metric that is just as important for serving consumers as it is serving the enterprises that are working to capture and keep their business. Keypoint Intelligence – InfoTrends (InfoTrends) recently surveyed 24 mid-tier print service providers to learn about the professionals who make up their client care teams, how accounts are assigned to them, the roles they perform, and how much time they spend serving clients today in relation to two years ago. Our results point to a distinct evolution in communication practices and a general agreement about the importance of enterprise client care.

Read more »

Moms Provide Insight Into Print’s Advantages

Christine Dunne Dunne
 Feb 22, 2018

My local online moms group recently got into a discussion about whether paper or digital invitations are preferable for kids’ party invites. While they were discussing consumer printing (and in many instances production printing for consumers), it got me thinking about how many of their comments are also relevant to the world of business printing.

First, let me show you the main points addressed by these moms. In summary, they cited the following advantages of printed versus digital invitations.

Advantages of printed vs. digital invitations cited by local moms

Read more »

Exploring the Future of Payments at Money20/20

Matt Swain
 Dec 15, 2015

Loathed Tasks - Cleaning Bathrooms and Paying Bills

What is the most loathed household task for Americans? It turns out that it is cleaning bathrooms. The second most common response, however, was paying bills. In fact, 32% of the 2,000 consumers we surveyed had missed a payment due date in the last year, most often because they simply forgot to pay. Stress plays a significant role in why consumers dislike paying bills.

Why Consumers Dislike Paying Bills

These insights came from research that we conducted earlier this Fall in preparation for Money20/20, Read more »

Mint Bills Changes Its Business Model for Billers

Matt Swain
 Jun 23, 2015

Mint Bills has a new business model for billers who want to offer customers mobile bill pay.

We have been following Mint Bills since it was a fast-growing startup named Pageonce, when it rebranded to Check, and when Intuit acquired the company and later rebranded it to Mint Bills. We recently caught up with Steve Schultz, General Manager of the Biller Network for Mint Bills, to discuss how the company is doing with its new identity and expanded support structure, as well as to discuss its new business model for billers.

First off, tell us how things have been going since the acquisition and rebranding last year?

Check was already growing fast ahead of the acquisition by Intuit and rebranding to Mint Bills. It’s been about a year now and our metrics have doubled in most categories, including payment volume, payments, payers, and accounts. This is only partially from biller growth. We also have Read more »

Quest Toward Mobile Print Simplification Continues

Christine Dunne Dunne
 May 28, 2015

Recently, an acquaintance had a near-meltdown when she couldn’t figure out how to print from her Windows tablet to her Dell printer. On Facebook, she implored friends to help her figure out what she was doing wrong—indicating she needed printouts for work, pronto.

She isn’t alone. Take a look at the user review section of any mobile print app, and you will encounter plenty of comments around printing issues (e.g., app doesn’t work, formatting is incorrect, printer isn’t supported). Indeed, recent InfoTrends research indicated that the top perceived barriers to mobile printing center around technical and compatibility issues.

Assuming you needed to print something from your smartphone or tablet for personal reasons, which would be the largest barriers to doing so?

Source: Mobile Devices and the Impact on Print: Looking for the Opportunities in the U.S., China, Mexico and Brazil
Read more »

Google Entering the Bill Delivery & Payment Market?

Matt Swain
 Mar 30, 2015

Last week, Re/code published an article which reported that Google is working on a project called Pony Express to help customers receive and pay their bills within their Gmail accounts. Google declined to comment.

In our 2011 study entitled The Emergence of Digital Mailbox Services, we explored the possibility of a leading consumer technology service vendor entering—and disrupting—this market. Here’s an excerpt from that study: Read more »

Intuit Rebrands Check to Mint Bills

Matt Swain
 Dec 16, 2014

Recent Intuit acquisition Check will now be known as Mint Bills.

When the mobile bill pay company’s acquisition was announced earlier this year, Check co-founder and CEO Guy Goldstein noted that his team looked forward to merging their “talent, mobile mindset and spirit of innovation with Intuit to build products that delight consumers and become a part of their everyday financial lives.” This rebranding helps to publicly solidify that intent to integrate the services.

Intuit has simultaneously used this opportunity to refresh the Mint logo, with each of its products having a subtle difference in the colored line in the leaf to distinguish them from one another. Read more »

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