Posts tagged: payment

Mint Bills Changes Its Business Model for Billers

Matt Swain
 Jun 23, 2015

Mint Bills has a new business model for billers who want to offer customers mobile bill pay.

We have been following Mint Bills since it was a fast-growing startup named Pageonce, when it rebranded to Check, and when Intuit acquired the company and later rebranded it to Mint Bills. We recently caught up with Steve Schultz, General Manager of the Biller Network for Mint Bills, to discuss how the company is doing with its new identity and expanded support structure, as well as to discuss its new business model for billers.

First off, tell us how things have been going since the acquisition and rebranding last year?

Check was already growing fast ahead of the acquisition by Intuit and rebranding to Mint Bills. It’s been about a year now and our metrics have doubled in most categories, including payment volume, payments, payers, and accounts. This is only partially from biller growth. We also have Read more »

Google Entering the Bill Delivery & Payment Market?

Matt Swain
 Mar 30, 2015

Last week, Re/code published an article which reported that Google is working on a project called Pony Express to help customers receive and pay their bills within their Gmail accounts. Google declined to comment.

In our 2011 study entitled The Emergence of Digital Mailbox Services, we explored the possibility of a leading consumer technology service vendor entering—and disrupting—this market. Here’s an excerpt from that study: Read more »

How to Lose a Guy in 10 eStatements

Matt Swain
 Jul 8, 2010

After succumbing to the marketing pleas of one major bank, I moved exclusively to electronic bill presentment and payment. It was the first credit card statement for which I “turned off” paper and I was curious to see how I would like it. For this bank, moving me to electronic presentment may have resulted in short-term cost savings; however, there was a hidden cost that they may not have considered – the loss of a customer.

Last night, I received an email from this particular bank notifying me that my credit card statement was available online. When I went into the account, I was surprised to find a late fee and interest fee for a missed payment. 

Apparently, the chain had broken somewhere in this billing cycle. I immediately thought that I had missed the email reminder, but it turns out that the reminder never came. I sorted my email Inbox by related emails and it showed the following: Read more »

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