Posts tagged: MFPs

Ricoh Expands Workflow Portfolio with DocuWare Acquisition

Jamie Bsales
 Jul 16, 2019

Just when we thought the era of document imaging OEMs purchasing document imaging software developers had passed, Japan’s Ricoh surprised us early in July by announcing a definitive agreement to acquire Germany- and U.S.-based DocuWare, one of the leading content management solutions vendors. The move puts Ricoh’s worldwide operating companies on equal footing with Canon and Xerox, which both have content management development capabilities in-house with their Therefore and DocuShare divisions. (And for those who have been keeping track, Lexmark, too, had owned an ECM developer in Perceptive Software, before shedding its enterprise software business to private equity firm Thoma Bravo in 2017.)

The content management space is certainly a growth area for the imaging industry. Keypoint Intelligence’s analysis shows the market for such solutions growing at an annual clip approaching 4% each of the next 4 years. And in a recent Keypoint Intelligence survey of IT decision makers in the U.S., U.K. and Germany, 35% of respondents overall reported that they are considering investing in a document management solution in the coming 18 to 24 months.

Are you considering purchasing document management software?

Read more »

Making Printers & MFPs More Accessible to All Users

Christine Dunne Dunne
 Jun 20, 2019

Document imaging OEMs have taken many steps to make their products more accessible to people with special needs. While this may be the right thing to do, it can also make business sense—particularly when selling into government agencies, other vertical markets (e.g., education, healthcare), and environments that put an emphasis on accessibility. Furthermore, in many instances designing for accessibility provides the added benefit of delivering a better experience for all users—regardless of their physical and mental capabilities.

In a recently published Market & Vendor Insights report, Market & Vendor Insights: Accessibility, Keypoint Intelligence analysts outlined specific efforts OEMs have undertaken to support accessibility, as well as scored these manufacturers on relevant product features, processes, and initiatives. Categories evaluated are shown in the below scoring table, which for the purposes of this blog post omits the names of manufacturers (they are included in the actual report). The darker blue the cell, the better the OEM performed in our assessment.

MFP/printer accessibility scoring by OEM (specific names omitted for blog post)

Office CompleteView subscribers have access to this market insight report, which also includes print accessibility primary research, OEM profiles, and analyses of PaceSetter award winners. Anyone else interested in this document can contact Christine Dunne at christine.dunne@keypointintelligence.com for more information.

New Research Document Scores OEMs on MFP Platforms, Apps, Cloud Readiness

Christine Dunne Dunne
 Jun 17, 2019

Recently, Keypoint Intelligence analysts published a new Market & Vendor Insight report: MFP Platforms, App Ecosystems, & Cloud Readiness. In this document, we identified the trends surrounding multifunction printer software platforms as well as their associated app ecosystems and cloud readiness features, laid out the competitive landscape in this area, and showed how major OEMs performed in our latest platform and apps ecosystem evaluation (for which cloud readiness is a new scoring rubric).

As a basis for this evaluation, we surveyed the leading document imaging equipment makers in the United States and Europe, and conducted independent research to determine the progress path of MFP software platforms and their associated app ecosystems. Interested in a snippet of this report? Here’s a visual showing that office equipment dealers believe MFP apps that scan directly to cloud locations will be most important to customers over the next year.

In the next 12 months, how important will MFP apps be in your customer’s overall office environment?

Interested in more information about this document, including PaceSetter award winners? If you’re an InfoTrends Office CompleteView subscriber, the report is included as part of your subscription. Otherwise, please contact Christine Dunne at christine.dunne@keypointintelligence.com.

Sharp National Dealer Meeting – Turning The Corner, Abounding Enthusiasm

David Ramos
 Dec 11, 2015

I have just returned from the Sharp National Dealer Show held at the JW Marriott San Antonio Hill Country Resort & Spa in San Antonio, Texas.  Quite frankly I could do a positive write up on the event based on that fact alone just because I love Texas!  But I’ll keep it professional and focus on the host (Sharp) and their event content but first let’s get some housekeeping items out of the way before I do a deep dive on the most exciting facets of the event.

Unless you have been living on the moon, you know that Sharp has struggled financially.  In May, they unveiled an annual loss of $1.9bn.  However, my prediction is that Sharp will never die and they will continue to evolve and adapt.  This is not to understate the issues they face, only to emphasize the fact that Sharp, like many companies that have confronted this class of challenges before them will most certainly evolve and adapt.  Executive Managing Officer of Sharp Corporation and President of Business Solutions, Mr Kazushi Mukai stated in the General Session to open the event, “As you have read in the news, Sharp is struggling through the restructuring process of transforming from its legacy categories which have been accumulated throughout history.  However, while it has taken a lot of time, we are basically through that change.”  So, let me make the statement again, they (Sharp) will continue to exit certain businesses; they will most certainly evolve and adapt to the changing industry landscape, but SharpWillNeverDie.

The message throughout the event was on Sharp’s commitment to B2B business, not consumer expansion.  Doug Albregts, President – Sharp Imaging and Information Company of America, stated “The B2B world is about relationships and we will work hard to expand your opportunities in this market” and have positioned Sharp for growth through B2B with a number of tactics:

  1. People
  2. Training
  3. Simplifying Programs
  4. Improving Delivery Times
  5. Working Capital
  6. Tech Data
Doug Albregts

Doug Albregts, President – Sharp Imaging and Information Company of America discusses relationships and partnerships.

How has this strategy and execution started to pay off?  Sharp had their 6th straight fiscal of revenue growth for SIICA despite exiting non-core businesses.  In spite of all the challenges, MFP revenues also grew 6.5% over the prior period and the profit story is equally impressive.  Last fiscal, the Sharp US Document Business was one of the most profitable in their history.  SIICA grew its operating profit by 145% vs. the prior fiscal period.  That is a foundation of results they can continue to build on.

The Sharp team was very excited and enthusiastic about this meeting, and rightly so, as it kicked off the strategy that Doug Albregts and his team had carefully been building over the last 2 years and of course, they also had some new print devices to launch.  New products from workgroup color to high speed mono…I want to be brutally honest here, I am NOT a widget guy.  The widget is the least fascinating piece of our industry to me, even back to the time when I was selling said widgets down the street in my first job at Xerox.  I am more from the business vein of building solid relationships with my clients and solving business problems, the widget is just a mechanism to help accomplish that (I can hear the collective whining from the industry “Gear Heads” as I write this piece, get over it Gear Heads).  Are we clear on my feelings about this?  Because it’s really important as to what I am about to write next, which is something I have never ever once said or written, ever.  One of the most exciting moments during the event, if not the most exciting moment was the launch of 10 new clean sheet design A3 product line in the 30 – 60 PPM range (click the link and read all about it). All models will use the same engine, accessories and most importantly common parts and supplies, making this one of the easiest product lines for service operations to support.

Did you read that last part?  This is how exciting it was for the participants, just so I paint you a clear picture.  When Shane Coffey, Senior Director, Product Management at Sharp Electronics, presented the new product line up, Dealer Principals, Sales and Services leaders, all in the audience literally shouted with enthusiasm and everyone in the audience was vigorously applauding…over a widget launch people, a widget launch!

image1

Shane Coffey, Senior Director, Product Management & Mike Marusic, Senior Vice President, Marketing, Supply Chain and Service discuss launch of 10 new models built on clean sheet design.

Now here is why the announcement was met with such enthusiasm by Sharp constituents.  Almost 70% of operating income contribution in the dealer business model (most commonly and affectionately referred to as the Tom Johnson model) is derived from service operations.  So when you create a product platform that locks in the same cost structure for the 30ppm device that you will receive on the 60ppm device and all speeds in between, and reduce parts and supply expense and oh by the way, reduce “Car Stock” for technicians, you immediately drive; improved cash flow for your dealers, improved operational efficiency for your dealers, and improved profitability for your dealers.  One of the number one complaints I hear from dealer principals and service leaders is that of their manufacturers developing too many models with no commonality from one product to the next and increasing the difficulty for the dealer to manage the service component of their business.

Dealer principals and service leaders repeatedly state their challenges when it comes to service efficiencies coming in variations of the following:

  • Predictability of service events
  • Risk of bad products
  • Parts and supply stocking and ordering
  • Financial risks due to improper inventory management
  • Parts car stocking and deployment
  • Territory structure at the technician level
  • Hitting service productivity benchmarks

The new product line up was designed based off Dealer feedback and will certainly have a positive impact for all of the Sharp partners.  Sharp’s product fair showcase was also excellent and one of the best I’ve seen in a long time, with over 60 partners showcased such as YSoft, DocuWare, MWAi Forza, Print Audit, the Business Technology Association and many more.

Sharp has made significant improvements in its restructuring, they continue to invest in the office technology space, they have further expanded their partner network, and, most importantly, they are highly committed to the office equipment dealer channel with the right programs and product design to improve dealer profitability and operations.  With a strategy like this Sharp, will never die!”

HP’s new enterprise ink series offers multiple cost advantages

Christine Dunne Dunne
 Apr 30, 2014

One of the most compelling aspects of HP’s new enterprise inkjet printer series is the devices’ pricing, running costs, and total cost of ownership. The Officejet Enterprise X page-wide series offers significant cost savings compared to color lasers with similar features and functionality. This is particularly important, given that cost concerns play a key role in customer decision making. This post looks at the benefits of the series from a pricing, cost per page, and total cost of ownership perspective.

Pricing

The new single function printers are priced at $749 and $1,199 (base models), while the MFPs range in price from $1,999 to $2,799 (base models). These are very attractive price points given the devices’ fast speeds, robust engines, networking capabilities, and other business-level features.

Key specs and pricing of HP’s new Officejet Enterprise X series

Read more »

Native Wi-Fi, Near Field Communication Promising Areas for Mobile Printing

Christine Dunne Dunne
 Jun 24, 2013

Over the last year there have been countless announcements related to new mobile phones, tablets, and apps for personal and business use alike.

While the majority of these announcements have nothing to do with printing, there have still been a fair number of developments in the mobile printing realm (mobile printing is defined as sending or initiating a print job using a mobile device, such as a smartphone or tablet).

Those paying attention (myself included) will have noticed that new features have been added to mobile printing apps, including support for more printer models, file types, and print settings, and that more mobile operating systems are now compatible with these apps.

Both the Android and iOS versions of Epson’s iPrint app, for instance, now support the printing of Microsoft Office documents.

Epson iPrint App Interface

These are certainly positive developments in terms of making mobile printing accessible to more users, as well as more practical.

That being said, the need for a dedicated print app to print from a mobile device is not ideal. Read more »

Weak economy continues to impact North America office equipment market in 2012

Barbara Richards
 Mar 29, 2013

Overall, slow economic growth in both the U.S. and Canada continued to impact the North America office equipment market in 2012. Total unit shipments of all office single function printers and MFPs declined 10.6% year over year; this figure includes all technologies: laser, inkjet, and impact. Once again, HP held the number one market share position in 2012 with 50.1% of the market. This was followed by Canon (14.8%) and Epson (10.4%).

Read more »

Ricoh Convergence 2012: New Services-Led Business Model, Technology Platform, and Hardware Products

Other Posts
 Jun 14, 2012

Services-led. Technology-enabled. People-drive. Those were the themes at this year’s Ricoh Convergence event in Las Vegas, where over 600 participants gathered at the Wynn hotel to take part in educational seminars, networking, and panel discussions covering topics ranging from Ricoh’s new services-led dealership program to how to increase dealer growth via Ricoh’s resources to gaining better insight into Ricoh’s new technology platform. The technology expo showcased demos and tutorials on Ricoh’s new and existing hardware and solutions and services offerings. 

 

One of the biggest announcements made during this event was Ricoh’s move to a new services-led business model. Recognizing the emerging MPS opportunities in the market, this is a turning point for dealers to capitalize on implementing a services-led environment for their customers.   Read more »

HIMSS 2012: Interoperability, Mobility, and New Innovations in Healthcare IT

Other Posts
 Feb 27, 2012

HIMSS 2012, one of the largest health information technology conferences in the United States, was held in Las Vegas last week where vendors showcased a variety of new hardware and software relating to the healthcare market. One of the biggest announcements during the conference was the new CDA standard approved by HL7, which addresses universal requirements for the conversion of unstructured, paper documents into files that can be distributed into EHR systems.

This was great news for vendors like Nuance, Canon, and Fujitsu, who demoed their solutions, MFPs, and scanners as being CDA compatible with the ability to seamlessly integrate documents into an organization’s EMR. Nuance’s eCopy ShareScan streamlines the scanning of paper documents to electronic documents using existing hardware. (Nuance also plans on incorporating clinical language understanding (CLU) into their capture software later this year). Canon MFPs were used to demonstrate the eCopy solution at their booth and at the Interoperability Showcase, where attendees could watch several live use case scenarios simulating healthcare environments and witness how standards-based transactions streamline clinical workflows regardless of device brand or software or service provider. Fujitsu and Inofile also showcased their new document imaging solution running on the ScanSnap device. The Inofile software is designed to help healthcare organizations reach Stage 2 Meaningful Use requirements. Read more »

A Secure Relationship on Valentine’s Day: Xerox and McAfee

Jon Reardon
 Feb 14, 2012

This blog originally posted on the Real Business At Xerox blog. 

We all know people who send personal information from their workplace computers. Maybe you’ve done it. It’s not always easy to separate work from personal life.

Take Valentine’s Day as the example. Today is a day when you realize how widespread the use of personal devices in the workplace has become. As employees are busy sending sweet messages to their loved ones via handheld devices, tablets, webcams, even printers, copiers or multifunction devices, the truth is that company data may be at risk. Read more »

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