Posts tagged: Australia Post Digital MailBox

Pitney Bowes CEO Cautious on Next Steps for Volly

Matt Swain
 May 3, 2013

Pitney Bowes held a Financial Analyst Day in New York City today. While technology analysts were not invited to be there in person, I followed the live stream online. I was surprised when I first scanned the presentation slides and saw no mention of Volly. This was a significant departure from recent years and reflects the entry of a new CEO. Marc Lautenbach appears as though he is not going to put Volly on the same pedestal that former CEO Murray Martin did.

That said, Lautenbach addressed Volly toward the end of his opening remarks.

“Volly is one of our important growth opportunities, but Read more »

Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

Australia Post Digital MailBox: “Registering Interest”

Matt Swain
 

When Australia Post said it was launching its Digital MailBox last week, we expected consumers would be able to dive in and start organizing their mail. That wasn’t the case. Looking back, it seemed a bit like they were rushing to be first to market, ahead of Digital Post Australia. The problem is that they are using the term “launch” somewhat liberally. Unfortunately, when they made their announcement there were technical issues that brought it down for almost a week. When I reached out to Australia Post for comment on these problems, and questioned whether the Volly technology platform was at fault, here was their response: Read more »

Volly to Power the Australia Post Digital MailBox

Matt Swain
 Apr 4, 2012

The Volly secure digital delivery system from Pitney Bowes Inc. has been selected to power the recently-announced Australia Post Digital MailBox. Bernie Gracy, External Chief Technology Officer and Vice President of Business Development at Volly briefed InfoTrends on the announcement this morning. “Australia Post has undertaken highly-rigorous due diligence over the last few months and this is clearly the platform they want to build their user experience on,” stated Gracy. “One of the reasons [for us] to partner with Australia Post is that they think of themselves as a digital company first.”

Australia Post Digital MailBox is slated for launch at the end of Q3, 2012. Volly’s name will be branded on the business-facing material; however, it will not be used in consumer-facing branding. Pitney Bowes will handle preference management, identity, and the onboarding process, while Australia Post will focus on optimizing the user experience for the Australian market. As a result, the Australia Post Digital MailBox will have a different look and feel from Volly in the U.S. (slated for launch at end of Q4, 2012). Australia Post will build its own features on top of Volly’s core platform, customizing it as needs for its own customers.

Here is a view of what the Volly consumer home page will look like in the U.S.: Read more »

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