Broadband Mandate: The Demise of Transaction Print in Finland?

Matt Swain
Jul 1, 2010

An article on CNN today reported on Finland’s new law offering broadband service at an affordable price. In an interview with a CNN correspondent,  Finnish communications minister Suvi Linden explained that the move “…is not for entertainment [purposes], it’s day-to-day life, and through this kind of e-services, of course, we are looking forward [to] more efficiency and more productivity [in] public services.” She goes on to cite Internet banking as a key motivator for the law. “In the 1990’s we had the bank crisis in Finland, and after that, the banks started to offer banking [via the] Internet, and at this moment 86% of…all bank clients are using Internet banking…”

This is a drastic move that will serve as an excellent case study on consumer and provider behavior in regards to electronic bill presentment and payment (EBPP). It will likely help answer a few common questions in this industry:

  1. Given access to high-speed Internet, will consumers change their behavior in regards to EBPP?
  2. Will bill and statement providers feel they have a right to mandate EBPP?
  3. Does this move represent the beginning of the end for transaction print?

This discussion is timely, as InfoTrends is in the process of launching an in-depth multi-client study entitled The Future of Electronic Presentment and Payment in North America. The study will address this discussion head-on, and gain the perspective of all parties involved, including consumers, service providers, vendors, and bill and statement providers from six distinct verticals – banking, financial, insurance, healthcare, telco, and utility. If you are interested in learning more about this study, I’d be happy to discuss it with you. Please feel free to email me at

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