Category: Office

Xerox Repositions its MPS Business

Barbara Richards
Jun 19, 2019

Last month, Xerox held a briefing for industry analysts on its service offerings. A key takeaway from this event is that Xerox is re-positioning its MPS brand to “intelligent workplace services.”

Intelligent workplace services are geared toward improving the customer experience, as well as enhancing how employees get more work done. This moves Xerox beyond managing print to helping clients manage their larger workplace. According to Joanne Collins Smee, chief commercial officer at Xerox, “There is a significant opportunity for our clients to automate the inbound and outbound communications, extract value from ingested data and streamline business processes to unlock immense productivity gains”.

Xerox Intelligence Workplace Services

 

That said, two of the three main challenges addressed by intelligence workplace services have a tight alignment with MPS. One is organizations’ need to gain control of their print infrastructure, including equipment, consumables, and associated repair and operating costs. The other is securing the print infrastructure, including printed material, print devices on the network, and collected data.

It is really the third challenge that goes beyond traditional MPS; that is the need to replace paper-based processes with more efficient workflows that boost employee productivity and satisfaction. This is achieved through a combination of analytics, automation, content management, mobility, and more.

Intelligence workplace services falls within the umbrella of Xerox’s horizontal services. Other horizontal services are available for capture and content, accounts payable, digital hub and cloud print, and campaign on demand. Available globally, these offerings are focused on streamlining time-consuming, business-critical processes

Read more »

New Research Document Scores OEMs on MFP Platforms, Apps, Cloud Readiness

Christine Dunne
Jun 17, 2019

Recently, Keypoint Intelligence analysts published a new Market & Vendor Insight report: MFP Platforms, App Ecosystems, & Cloud Readiness. In this document, we identified the trends surrounding multifunction printer software platforms as well as their associated app ecosystems and cloud readiness features, laid out the competitive landscape in this area, and showed how major OEMs performed in our latest platform and apps ecosystem evaluation (for which cloud readiness is a new scoring rubric).

As a basis for this evaluation, we surveyed the leading document imaging equipment makers in the United States and Europe, and conducted independent research to determine the progress path of MFP software platforms and their associated app ecosystems. Interested in a snippet of this report? Here’s a visual showing that office equipment dealers believe MFP apps that scan directly to cloud locations will be most important to customers over the next year.

In the next 12 months, how important will MFP apps be in your customer’s overall office environment?

Interested in more information about this document, including PaceSetter award winners? If you’re an InfoTrends Office CompleteView subscriber, the report is included as part of your subscription. Otherwise, please contact Christine Dunne at christine.dunne@keypointintelligence.com.

HP and Xerox – Interesting Bedfellows and Implications to Traditional Relationships

Randy Dazo
Jun 5, 2019

What I love about this industry is that it never gets boring. This week, HP Inc. and Xerox Corporation have announced an expansion of the companies’ existing business relationship. Xerox will now source from HP certain A4 and entry-level A3 products with the majority running on Xerox’s ConnectKey controller software platform, in addition Xerox will supply toner to HP for these and other products. The sourced printers will be based primarily on the laser printing technology HP acquired from Samsung in 2017. Furthermore, the companies have agreed to partner in the Device as a Service (DaaS) market. Xerox will become a DaaS specialist in HP’s Partner First program in the U.S. Xerox’s service capabilities and customer reach in the small to midsize business market, combined with HP’s award-winning DaaS PC offerings, will allow both companies to meet a wider range of customer needs. Xerox will be authorized to sell HP PCs, displays and accessories to its commercial customers through DaaS. HP will also make Xerox’s cloud-based content management platform DocuShare Flex available on its commercial PCs distributed in the U.S.

Read more »

Epson Introduces New High-Volume Monochrome Inkjet MFP

Barbara Richards
May 29, 2019

On May 29th, Epson America announced a new high-volume A3 monochrome inkjet multi-functional printer, the WorkForce Enterprise WF-M20590.  This announcement expands the company’s corporate inkjet line-head printer portfolio and joins the 100 ISO ppm WorkForce Enterprise Color WF-C20590 and the 75 ISO ppm WorkForce Enterprise Color WF-C17590 launched in 2018.  According to Epson, The new high-speed monochrome inkjet device was designed to offer dealers and customers alike a monochrome option at this speed range. It also provides a portfolio of high-speed inkjet MFPs to offer to their channel partners.

Powered by Epson’s patented PrecisionCore ® line-head technology the WF-M20590 delivers high-volume, 100 ISO ppm monochrome printing and uses up to 50 percent less power than traditional mono lasers while keeping operating costs down.  Equipped with a maximum paper capacity of 5,350 sheets and an optional finisher for stacking and stapling the WF-M20590 is designed for faster workflow and larger print jobs. A large 9-inch color touch display makes copy controls easy to complete along with support for direct scan to email or the cloud. The paper trays support up to 13” x 19” while a dual-head single pass scanner can simultaneously scan both sides of a 2-sided document up to 110 ipm and the high capacity ink cartridges provide up to 60,000 pages before first ink replacement is required.

Epson WorkForce Enterprise WF-M20590 Monochrome MFP

Read more »

Almost 50% of General Office Workers in the U.S. said their Required Color Printing is Increasing.

Barbara Richards
Sep 19, 2018

According to recent Keypoint Intelligence/InfoTrends primary research, roughly 50% of 18 to 29-year-olds in general office environments said their required office color printing is increasing compared to 33% for all respondents.   Furthermore, our study found almost 59% of all office workers indicate no change or decrease in their required color printing of work-related documents. Our survey found that companies with less than 100 employees showed a greater increase in their required color printing overall.

For all your required work-related printing is the use of color increasing, decreasing or remaining the same?

In addition, 40% of general office workers said that their optional work-related color printing is increasing. Again, this was highest among 18 to 29-year-olds in our survey results, with 55% stating their optional color printing was increasing. Furthermore, compared with our 2016 survey results, in the U.S., color printing of optional documents is growing.

Growth in color output can be directly attributed to the growth of color devices in the market. In fact, in 2017, color EP office devices grew 2.7% year over year. As the price of color printers and MFPs continue to decline more and more people have access to these devices in the office.    In fact, general office users in our survey, said the reasons they have increased their color printing was that it adds more value to the document, makes it easier to read and that color prints are more influential overall.

This is just a sampling of some of the key findings, from our recent primary research survey results. On October 22nd, Keypoint Intelligence-InfoTrends Office Group Analysts will be presenting a Webinar “Future of Office Print” please select the links below if you are interested in attending.

10AM EST – https://attendee.gotowebinar.com/register/5561315912742553345

2PM EST – https://attendee.gotowebinar.com/register/1882686456762387457

 

Konica Minolta Acquires MWA Intelligence

Christine Dunne
Jul 11, 2018

On July 2, Konica Minolta Business Solutions U.S.A. announced the acquisition of MWA Intelligence (MWA)—a provider of enterprise resource planning (ERP) software for the imaging channel. Scottsdale, Arizona-based MWA offers the FORZA ERP solution, which is built on SAP Business One.

The platform provides visibility and control over a variety of business operations, including accounting and finance, sales and customer management, inventory and distribution, purchasing and operations, service and mobility, and reporting and administration. It has an open architecture, and can be customized by dealers for various functions and industries.

MWA employees will join All Covered, Konica Minolta’s IT services division.

Acquisition in context

ERP software helps businesses manage their core business processes, often in real-time and with the goal of operating more efficiently and effectively. The global ERP market is valued at approximately $34 billion; market leaders include companies like SAP, Oracle, Microsoft, and NetSuite.

Of course, the imaging channel represents just a fraction of this opportunity. Within the United States, for instance, about 2,200 office equipment dealerships are in operation—including about 600 with branch locations.

These dealers often use ERPs like Compass Sherpa and E-Automate, or internal systems, to manage their business. Considering that declining profit margins are considered a top threat to indirect office equipment vendors (dealers and resellers included) in both the United States and Western Europe, it is clear that an ERP can provide valuable insight into opportunities for operational improvement.

What are the three biggest threats to your business based on shifts in the industry?

Source: Office Channels Survey (Keypoint Intelligence-InfoTrends, 2017) Read more »

Keypoint Intelligence Forecasts Continued Growth in Business Inkjet & A4 Color Laser Shipments through 2022 in North America and Western Europe

Barbara Richards
Jun 18, 2018

While the overall office equipment markets in NA and WE are mature, Keypoint Intelligence/InfoTrends expect continued growth in A4 Color Laser and Business Inkjet Segment 3 & 4 according to recently published SF Printer and MFP Hardware Forecasts for both regions. In addition, the shift from SF printers to multi-functional devices will continue. According to the forecast, in North America, SF Laser printers represented 46% of total shipments in 2017 and are expected to decline to 42% of devices compared with MF shipments which will grow from 52% to 58% by 2022.  While in Western Europe MF shipments will grow from 55% to 59% of total shipments during the same period.

In addition, total NA office color laser shipments are also expected to outperform monochrome devices during the same period growing from 33% of total shipments to 37% by 2022. While in Western Europe, office color laser is expected to grow from 39% of total shipments to 41% during the same period. While the overall market for both regions will remain relatively flat to a slight decline the shift from SF to MF devices and from monochrome to color will continue to impact the overall office equipment market. The biggest opportunity for growth is within the office color laser A4 segments (2-4) for both regions. The chart below provides a breakout by region and segment.

North America & Western Europe Office A4 Color Laser Forecast 2017-2022

Business Inkjet Segments Continue to Grow

In addition to the growth in A4 color laser, Keypoint Intelligence/InfoTrends forecast shows growth in Business Inkjet Segments 3 and 4 through the same period. Business Inkjet Segment 3 is expected to grow at 5.9% CAGR in North America and 2.8% CAGR in Western Europe.  The majority of unit growth will be in A4 MFPs in this business inkjet segment with new models that offer longer life consumables and feature-rich product offerings. This new breed of inkjet devices offers an attractive alternative to laser particularly within the SMB office environment with standard wireless connectivity, high yield consumables and in some cases, comparable cost per page to laser. Furthermore, Inkjet Segment 4 is expected to grow at 10.8% CAGR in North America and 3.7% CAGR by 2022 in Western Europe during the same period, driven by a wider acceptance of page-wide technology and new robust high-speed color inkjet devices entering this market segment.

North America and Western Europe Business Inkjet Segment 3 and 4 Shipment Forecast 2017-2022

Read more »

The Smart Workplace, According to Konica Minolta

Deborah Hawkins
May 24, 2018

The traditional work environment is fundamentally transforming, and visions of the future Smart Workplace are emerging. Through the combination of the Internet, mobility, cloud, sensors, and the Internet of things, work can get done virtually anywhere people can communicate, collaborate, and transact.

To better segment and organize the “Smart Workplace,” Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services into a more concrete and comprehensive view of the Smart Workplace solutions and services. Read more »

Sharp’s Vision for the Smart Workplace

Deborah Hawkins
May 17, 2018

The traditional work environment is fundamentally transforming, and visions of the future Smart Workplace are emerging. Through the combination of the Internet, mobility, cloud, sensors, and the Internet of things, work can get done virtually anywhere people can communicate, collaborate, and transact.

To better segment and organize the “Smart Workplace,” Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services into a more concrete and comprehensive view of the Smart Workplace solutions and services.

Figure 1 : Smart Workplace Segments

 

Read more »

Sheep = Network Printer. Wolf = Security Breach

Sheryne Glicksman
Mar 19, 2018

Copiers Northwest and BluZebra Technologies hosted a Lunch and Learn in Vancouver, Washington with HP onsite as their guest speaker. I had the opportunity to listen to what Lindsey Hearst, HP Print Security Advisor had to say. Here’s what I took from this educational session.

There’s a shift from attacking servers to attacking client endpoints. The MFP and the networked printers (client endpoints) have everything a PC or server has on it and more. So why do these systems continue to get implemented into customers location with no security measures in place? If MFP or printers are hacked, it’s not just the documents that are at risk, your entire organization is. Our news is filled with stories on printers being hacked.

In a recent Keypoint Intelligence study, we found that improving document security is still not as high of a priority across all business sizes. Although document security ranked first as a top priority for enterprise accounts, only 56% of those surveyed stated that it was a top priority. It was interesting to see that enterprise account respondents second priority was their ability to use mobile phones to scan hard copy documents (50%). It’s even scarier in smaller accounts since 40% said the ability to view documents on a smart phone was a higher priority than document security (38%). This indicates to us that the educational piece around security discussions between sales reps and customers is critical dialogue to have to protect your customers from risks of cyber-attacks and fraud along with the impact of legal, regulatory and industry standard compliance.

Have you seen the HP Wolf commercial? In the first few seconds it says, “there are hundreds of millions of business printers in the world and less than 2% of them are secure.” HP has a 20+ year history of working to drive new standards for security, staying ahead of sophisticated security threats for the new “Blended Reality” future. Security best practices start with secure device and device management services to harden devices and secure network connections. Other best practices include adding additional security layers based on custom risk assessment and security plans and overtime maintaining and evolving security efforts relative to the changing landscape. Attacks are becoming more sophisticated. Ignoring security puts the whole organization at risk. Protect. Detect. Recover.

Alan Gold, Director of Business Development Copiers Northwest, stated “Of course we are interested in selling printing solutions to our customers, but we are more interested in building a true partnership and that starts with education and training. These “lunch & learns” are a way to expose our customers to subject matter expertise in the area of network security and revolutionary technology from our strategic partner HP. The next one is scheduled in Tacoma Washington on April 26th.”

Lindsey Hearst, HP Print Security Advisor wraps this up with a final important comment: “Every endpoint purchase is a security decision.”
For more information on HP network printer security watch the following video series:

The Wolf link: https://youtu.be/U3QXMMV-Srs

2016 InfoTrends, Inc.

WordPress Appliance - Powered by TurnKey Linux