Category: Office

What makes a channel SuperStar?

Deborah Hawkins
Sep 24, 2019

The channel is vital to the document technology industry as it serves the main backbone of small and medium sized customer businesses. As the office equipment market adapts to new market trends such as changing work styles which are more IT-centric, the channel’s portfolio needs to adapt to support “smarter” workplace trends as well as compete with the IT channel. At the same time, we have observed a consolidation of the office equipment channel as customer needs shift to more IT facing technology. All resellers must invest in digital capabilities to offset the perceived threat of declining print volumes and digital conversion.

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Epson Announces Revamped EcoTank All-in-One Printers & Multi-Year Partnership with Shaquille O’Neal to Promote Brand

Barbara Richards
Jul 9, 2019

On July 9th Epson America, Inc. announced six new additions to its Supertank line of EcoTank printers.  The new all-in-one printers offer cartridge-free printing, using bottles and easy-to-fill, supersized ink tanks for zero cartridge waste. End-users get up to two year of ink with each included or replacement ink set.  According to Epson, this unique printing technology empowers users to print by saving them up to 90 percent on ink with low-cost replacement bottles versus traditional cartridge-based systems.

Epson’s New EcoTank All-in-One Portfolio

Branded as “easy, economical, ecological,” the new printers offer standard wireless and borderless printing and color displays that are easy to set up and navigate. One of the key benefits to this technology is the long-life consumables. According Epson, one set of replacement bottles is equivalent to about 80 individual cartridges, which helps save on costs, trips to the store, and environmental impact. Additionally , Epson has stated cost per page is only one cent for color and 1/3 of a cent for black. Furthermore, Epson’s integrated front-facing ink tanks and unique keyed EcoFit™ bottles make it easy to fill each color tank, providing added convenience and ease of use. The new printers are available in a clean, sleek white finish and all include a two-year limited warranty. Epson’s EcoTank printers are available through major computer, office and electronic superstores and online at the Epson store.

In addition to the new EcoTank printer announcement, Epson has unveiled a multi-year partnership with NBA Hall of Famer, business leader and philanthropist  Shaquille O’Neal. This partnership will include several high-profile commercials and ad-campaign around the benefits of the EcoTank technology. The marketing campaign is expected to start in time for the back to school activities. https://epson.com/ecotank-ink-tank-printers

Epson’s New EcoTank Commercials “Just Fill & Chill” with SHAQ

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Keypoint Intelligence Forecast Continued Growth in Business Inkjet & A4 Color Laser Shipments through 2023 in North America and Western Europe

Barbara Richards
Jul 3, 2019

While the overall office equipment markets in NA and WE are mature, Keypoint Intelligence/InfoTrends expect continued growth in A4 Color Laser and Business Inkjet Segment 3 & 4 according to recently published SF Printer and MFP Hardware Forecasts for both regions. In addition, the shift from SF printers to multifunctional devices will continue. According to the forecast, in North America, SF Laser printers represented 45% of total shipments in 2018 and are expected to decline to 40% of devices compared with MF shipments which will grow from 55% to 60% by 2023.  While in Western Europe MF shipments will grow from 56% to 58% of total shipments during the same period.

In addition, total NA office color laser shipments are also expected to outperform monochrome devices during the same period growing from 35% of total shipments to 40% by 2023. While in Western Europe, office color laser is expected to grow from 40% of total shipments to 41% during the same period. While the overall market for both regions will remain relatively flat to a slight decline the shift from SF to MF devices and from monochrome to color will continue to impact the overall office equipment market. The biggest opportunity for growth is within the office color laser A4 segments (3-4) for both regions.  In North America A4 Color MF devices are forecasted to grow at a 6.8% CAGR through 2023.

Business Inkjet Segments Continue to Grow

In addition to the growth in A4 color laser MFPs, Keypoint Intelligence/InfoTrends forecast shows growth in Business Inkjet Segments 3 and 4 through the same period. Business Inkjet Segment 3 is expected to grow at 6% CAGR in North America and 2.3% CAGR in Western Europe.  The majority of unit growth will be in A4 MFPs in this business inkjet segment with new models that offer longer life consumables and feature-rich product offerings. This new breed of inkjet devices offers an attractive alternative to laser particularly within the SMB office environment with standard wireless connectivity, high yield consumables and in some cases, comparable cost per page to laser. Furthermore, Inkjet Segment 4 is expected to grow at 9.7 CAGR in North America and 6.2% CAGR by 2023 in Western Europe during the same period, driven by a wider acceptance of page-wide ink technology and new robust high-speed color inkjet devices entering this market segment.

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2018 Financial Review: A Look at 16 Industry Players

Christine Dunne
Jul 2, 2019

Each year, Keypoint Intelligence publishes a document looking at the financial health of manufacturers in the global office equipment industry. The 2019 version is now available through our office services; it covers the performance of 16 industry players in the 2018 fiscal year. In most cases, we show the vendors’ imaging and printing revenue over a five-year span and explain the reasons for any changes. We also review operating profits within imaging and printing divisions to provide another measure of financial health. In the cases where OEMs do not report their imaging and printing performance publicly, we substitute revenue and profit information with data from our single-function printer and MFP placement and market share estimates.

Here are a few high-level findings from our latest financial review:

  • On the whole, global imaging and print-related revenue increased nearly 2% from 2017-2018 – fueled by vendors like HP that saw growth
  • Over a five-year period (2014-2018), overall global imaging/print revenue declined 7% – driven by declining demand and competitive pricing pressures (see chart below)
  • Vendors continued to experience a wide range of profit margins in 2018 (i.e., 0.6% to 16%)

Overall industry health as reflected by revenue

Notes: This chart includes the performance of 12 OEMs; fiscal year start and end dates vary somewhat by OEM

For more information on this and other Keypoint Intelligence research and deliverables, please contact Christine Dunne at christine.dunne@keypointintelligence.com.

Making Printers & MFPs More Accessible to All Users

Christine Dunne
Jun 20, 2019

Document imaging OEMs have taken many steps to make their products more accessible to people with special needs. While this may be the right thing to do, it can also make business sense—particularly when selling into government agencies, other vertical markets (e.g., education, healthcare), and environments that put an emphasis on accessibility. Furthermore, in many instances designing for accessibility provides the added benefit of delivering a better experience for all users—regardless of their physical and mental capabilities.

In a recently published Market & Vendor Insights report, Market & Vendor Insights: Accessibility, Keypoint Intelligence analysts outlined specific efforts OEMs have undertaken to support accessibility, as well as scored these manufacturers on relevant product features, processes, and initiatives. Categories evaluated are shown in the below scoring table, which for the purposes of this blog post omits the names of manufacturers (they are included in the actual report). The darker blue the cell, the better the OEM performed in our assessment.

MFP/printer accessibility scoring by OEM (specific names omitted for blog post)

Office CompleteView subscribers have access to this market insight report, which also includes print accessibility primary research, OEM profiles, and analyses of PaceSetter award winners. Anyone else interested in this document can contact Christine Dunne at christine.dunne@keypointintelligence.com for more information.

Xerox Repositions its MPS Business

Barbara Richards
Jun 19, 2019

Last month, Xerox held a briefing for industry analysts on its service offerings. A key takeaway from this event is that Xerox is re-positioning its MPS brand to “intelligent workplace services.”

Intelligent workplace services are geared toward improving the customer experience, as well as enhancing how employees get more work done. This moves Xerox beyond managing print to helping clients manage their larger workplace. According to Joanne Collins Smee, chief commercial officer at Xerox, “There is a significant opportunity for our clients to automate the inbound and outbound communications, extract value from ingested data and streamline business processes to unlock immense productivity gains”.

Xerox Intelligence Workplace Services

 

That said, two of the three main challenges addressed by intelligence workplace services have a tight alignment with MPS. One is organizations’ need to gain control of their print infrastructure, including equipment, consumables, and associated repair and operating costs. The other is securing the print infrastructure, including printed material, print devices on the network, and collected data.

It is really the third challenge that goes beyond traditional MPS; that is the need to replace paper-based processes with more efficient workflows that boost employee productivity and satisfaction. This is achieved through a combination of analytics, automation, content management, mobility, and more.

Intelligence workplace services falls within the umbrella of Xerox’s horizontal services. Other horizontal services are available for capture and content, accounts payable, digital hub and cloud print, and campaign on demand. Available globally, these offerings are focused on streamlining time-consuming, business-critical processes

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New Research Document Scores OEMs on MFP Platforms, Apps, Cloud Readiness

Christine Dunne
Jun 17, 2019

Recently, Keypoint Intelligence analysts published a new Market & Vendor Insight report: MFP Platforms, App Ecosystems, & Cloud Readiness. In this document, we identified the trends surrounding multifunction printer software platforms as well as their associated app ecosystems and cloud readiness features, laid out the competitive landscape in this area, and showed how major OEMs performed in our latest platform and apps ecosystem evaluation (for which cloud readiness is a new scoring rubric).

As a basis for this evaluation, we surveyed the leading document imaging equipment makers in the United States and Europe, and conducted independent research to determine the progress path of MFP software platforms and their associated app ecosystems. Interested in a snippet of this report? Here’s a visual showing that office equipment dealers believe MFP apps that scan directly to cloud locations will be most important to customers over the next year.

In the next 12 months, how important will MFP apps be in your customer’s overall office environment?

Interested in more information about this document, including PaceSetter award winners? If you’re an InfoTrends Office CompleteView subscriber, the report is included as part of your subscription. Otherwise, please contact Christine Dunne at christine.dunne@keypointintelligence.com.

HP and Xerox – Interesting Bedfellows and Implications to Traditional Relationships

Randy Dazo
Jun 5, 2019

What I love about this industry is that it never gets boring. This week, HP Inc. and Xerox Corporation have announced an expansion of the companies’ existing business relationship. Xerox will now source from HP certain A4 and entry-level A3 products with the majority running on Xerox’s ConnectKey controller software platform, in addition Xerox will supply toner to HP for these and other products. The sourced printers will be based primarily on the laser printing technology HP acquired from Samsung in 2017. Furthermore, the companies have agreed to partner in the Device as a Service (DaaS) market. Xerox will become a DaaS specialist in HP’s Partner First program in the U.S. Xerox’s service capabilities and customer reach in the small to midsize business market, combined with HP’s award-winning DaaS PC offerings, will allow both companies to meet a wider range of customer needs. Xerox will be authorized to sell HP PCs, displays and accessories to its commercial customers through DaaS. HP will also make Xerox’s cloud-based content management platform DocuShare Flex available on its commercial PCs distributed in the U.S.

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Epson Introduces New High-Volume Monochrome Inkjet MFP

Barbara Richards
May 29, 2019

On May 29th, Epson America announced a new high-volume A3 monochrome inkjet multi-functional printer, the WorkForce Enterprise WF-M20590.  This announcement expands the company’s corporate inkjet line-head printer portfolio and joins the 100 ISO ppm WorkForce Enterprise Color WF-C20590 and the 75 ISO ppm WorkForce Enterprise Color WF-C17590 launched in 2018.  According to Epson, The new high-speed monochrome inkjet device was designed to offer dealers and customers alike a monochrome option at this speed range. It also provides a portfolio of high-speed inkjet MFPs to offer to their channel partners.

Powered by Epson’s patented PrecisionCore ® line-head technology the WF-M20590 delivers high-volume, 100 ISO ppm monochrome printing and uses up to 50 percent less power than traditional mono lasers while keeping operating costs down.  Equipped with a maximum paper capacity of 5,350 sheets and an optional finisher for stacking and stapling the WF-M20590 is designed for faster workflow and larger print jobs. A large 9-inch color touch display makes copy controls easy to complete along with support for direct scan to email or the cloud. The paper trays support up to 13” x 19” while a dual-head single pass scanner can simultaneously scan both sides of a 2-sided document up to 110 ipm and the high capacity ink cartridges provide up to 60,000 pages before first ink replacement is required.

Epson WorkForce Enterprise WF-M20590 Monochrome MFP

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Almost 50% of General Office Workers in the U.S. said their Required Color Printing is Increasing.

Barbara Richards
Sep 19, 2018

According to recent Keypoint Intelligence/InfoTrends primary research, roughly 50% of 18 to 29-year-olds in general office environments said their required office color printing is increasing compared to 33% for all respondents.   Furthermore, our study found almost 59% of all office workers indicate no change or decrease in their required color printing of work-related documents. Our survey found that companies with less than 100 employees showed a greater increase in their required color printing overall.

For all your required work-related printing is the use of color increasing, decreasing or remaining the same?

In addition, 40% of general office workers said that their optional work-related color printing is increasing. Again, this was highest among 18 to 29-year-olds in our survey results, with 55% stating their optional color printing was increasing. Furthermore, compared with our 2016 survey results, in the U.S., color printing of optional documents is growing.

Growth in color output can be directly attributed to the growth of color devices in the market. In fact, in 2017, color EP office devices grew 2.7% year over year. As the price of color printers and MFPs continue to decline more and more people have access to these devices in the office.    In fact, general office users in our survey, said the reasons they have increased their color printing was that it adds more value to the document, makes it easier to read and that color prints are more influential overall.

This is just a sampling of some of the key findings, from our recent primary research survey results. On October 22nd, Keypoint Intelligence-InfoTrends Office Group Analysts will be presenting a Webinar “Future of Office Print” please select the links below if you are interested in attending.

10AM EST – https://attendee.gotowebinar.com/register/5561315912742553345

2PM EST – https://attendee.gotowebinar.com/register/1882686456762387457

 

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