Category: North American Office Solutions

How Virtual Reality Can Keep Workplace Collaboration on Track during the COVID-19 Pandemic

Colin McMahon
Mar 19, 2020

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Every day brings more troubling news of the coronavirus. What at first seemed like a distant problem has quickly turned into a global event affecting nearly every aspect of business and personal life. As many adjust to a new routine of social distancing, many executives and decision makers are left wondering what they can do to ensure productivity while simultaneously keeping employees in good spirits.

Enter virtual reality—a relatively new tool that has experienced enormous breakthroughs over the last several years. While VR has yet to catch on commercially, it has found success in multiple business verticals. The coronavirus has given businesses a new perspective on VR and its capabilities, which is in turn helping businesses to shift into the digital economy and allow employees to work from home more efficiently.

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Keypoint Intelligence Forecast Continued Growth in Business Inkjet & A4 Color Laser Shipments through 2023 in North America and Western Europe

Barbara Richards
Jul 3, 2019

While the overall office equipment markets in NA and WE are mature, Keypoint Intelligence/InfoTrends expect continued growth in A4 Color Laser and Business Inkjet Segment 3 & 4 according to recently published SF Printer and MFP Hardware Forecasts for both regions. In addition, the shift from SF printers to multifunctional devices will continue. According to the forecast, in North America, SF Laser printers represented 45% of total shipments in 2018 and are expected to decline to 40% of devices compared with MF shipments which will grow from 55% to 60% by 2023.  While in Western Europe MF shipments will grow from 56% to 58% of total shipments during the same period.

In addition, total NA office color laser shipments are also expected to outperform monochrome devices during the same period growing from 35% of total shipments to 40% by 2023. While in Western Europe, office color laser is expected to grow from 40% of total shipments to 41% during the same period. While the overall market for both regions will remain relatively flat to a slight decline the shift from SF to MF devices and from monochrome to color will continue to impact the overall office equipment market. The biggest opportunity for growth is within the office color laser A4 segments (3-4) for both regions.  In North America A4 Color MF devices are forecasted to grow at a 6.8% CAGR through 2023.

Business Inkjet Segments Continue to Grow

In addition to the growth in A4 color laser MFPs, Keypoint Intelligence/InfoTrends forecast shows growth in Business Inkjet Segments 3 and 4 through the same period. Business Inkjet Segment 3 is expected to grow at 6% CAGR in North America and 2.3% CAGR in Western Europe.  The majority of unit growth will be in A4 MFPs in this business inkjet segment with new models that offer longer life consumables and feature-rich product offerings. This new breed of inkjet devices offers an attractive alternative to laser particularly within the SMB office environment with standard wireless connectivity, high yield consumables and in some cases, comparable cost per page to laser. Furthermore, Inkjet Segment 4 is expected to grow at 9.7 CAGR in North America and 6.2% CAGR by 2023 in Western Europe during the same period, driven by a wider acceptance of page-wide ink technology and new robust high-speed color inkjet devices entering this market segment.

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Why Phishing is Still a Dangerous Form of Cyberattack

Colin McMahon
Nov 20, 2018

Stories about data breaches leaking personal data and damaging company profitability continue to make headlines. Much of the focus in these pieces includes the sophisticated forms of cyberattacks that are involved. For example, the WannaCry attack of 2017 was accomplished with a ransomware worm while the infamous Equifax breach reportedly came from software exploitation.

Incidents like these highlight just how threatening sophisticated forms of cyberattacks can be in the professional space. At the same time, however, focusing solely on software updates and worm virus protection is not enough to keep a company safe from a data breach. According to cybersecurity firm Wombat Security, 76% of companies have reportedly been victims of phishing attacks within the past year.

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Xerox Hosts Security Summit at New York Stock Exchange

Rebecca Schiffenhaus
Jan 24, 2018

CNBC Bell Ringing

On January 23rd, 2018, Xerox hosted the Xerox Security Summit at the New York Stock Exchange. Understanding that cybersecurity has become essential for MFPs and printers as “always on end-points”, Xerox brought together thought leaders and partners in this field to join Xerox for the bell ringing and an afternoon of cybersecurity conversations. Mike Feldman, Executive VP and President, NAO, Xerox Corporation, opened the event by reflecting on the rebirth of Xerox one year ago, when Conduent became a separate company and Xerox was able to center itself.  In this past year Xerox has had many accomplishments, including a huge launch of 29 new devices, growth in ConnectKey and apps, and new devices and inks for production print.

Alissa Johnson, Chief Information Security Officer and former Deputy CIO for the White House opened the sessions by emphasizing awareness. Johnson said that breaches can usually be traced to a visible IP, an open port, or a vulnerable service. To protect these areas, Johnson had three tips, 1. Hunt- always assume there is a compromise, 2. Zero trust- whitelist instead of allowing, and 3. Cognitive security- develop advanced AI. Candace Worley, Vice President and Chief Technical Strategist for McAfee, discussed cybersecurity fears around automation. Namely, individuals fear that the system will malfunction, and they will be held accountable. Worley shared some important developments in this field, like the shift from prior work environments, with only a few operating systems and devices, to the current, complex network ecosystems with virtual desktops, countless devices, cloud services and more. Worley also discussed the anticipated labor shortage in cybersecurity, as there is a lack of talent to fill the jobs necessitated by cybersecurity. It is anticipated that by 2022 over 70% of jobs will go unfilled, and 9 out of 10 cybersecurity workers believe that they will need technology to fill that talent gap. Worley emphasized the need for more open culture, with sharing across vendors, to develop the technology to handle this.

Sergio Caltagirone, Director of Threat Intelligence and Analytics at Dragos, discussed the offensive and defensive sides of hacking. Encouraging everyone to be realistic about security, he stated that there are hunters and hunted. Caltagirone shared the Defender’s dilemma, “the adversary needs to be right once, the defender needs to be right every time,” but Caltagirone emphasized that the defender has the power, “the defender controls the space”. By shaping and controlling the environment, security experts have the upper hand so long as they maintain it. Dov Yoran, Sr. Director, Strategy and Business Development Security Group for Cisco, shocked and awed sharing this video, discussing the industrialization of cybercrime and how prevalent and intelligent it has become. Steve Hoover, CTP, Xerox, and Ersin Uzun, Vice President, Director of System Sciences Laboratory, PARC, discussed how approaching cybersecurity can emulate the way we approach parenting. Teaching security programs how to “think” by interrupting processes and asking it to explain why it made choices and having teaching moments for the next event. This leads to greater trust and faith in the program and helps preserve the human role in cybersecurity.

Over lunch, famed hacker Kevin Mitnick, showed us all how easy it was to fall victim to an intelligent cyber-scheme and made everyone feel like throwing their devices into the Hudson. He shared tips and tricks about phishing, ransomware, malware, cloning HID cards, and proved just how simple it would be to be targeted through a great number of innocuous daily business processes. During the final panel, the panelists were asked which they would prioritize: protection, detection, or prevention and the unanimous winner was detection. Detection was emphasized as necessary for expedient handling, as well as integral as a learning opportunity. To end the event, the panelists  shared what would be the one piece of advice they’d give for the day:

  • The most important things are integration and automation, this allows you to react faster and technology to work together.”- Dov Yoran
  • Patch quickly! It’s old school advice but do it. Patch rapidly because people hack rapidly.” – Candace Worley
  • Be proactive about insecurities- if your day to day is just monitoring, you’ve already lost.”- Sergio Caltagirone
  • Stay current.” – Steve Hoover
  • Educate your people about security, people are still a major source of access.”- Ersin Uzun

Xerox introduced the personified tenants of its security approach as characters of a “Super Cyber Squad”- the Protector, the Detector, the Preventer, and the Partner. It’s abundantly clear that conversations about cybersecurity are vital, and the more our industry collaborates and brings together different players, the better we will become achieving those tenants. This summit, and ongoing opportunities for sharing and learning among vendors, customers, partners, dealers, and subject matter experts, help to shape the future of cybersecurity.

 

Kevin Mitnick cloning an HID card 3 different ways in under two minutes.

Panel: Alissa Johnson, Ersin Uzun, Steve Hoover, Sergio Caltagirone, Candace Worley, and Dov Yoran 

 

 

According to recent InfoTrends U.S. Enterprise Office Primary Research study, 40% of IT decision-makers indicated the #1 hurdle for digital conversion is cost.

Barbara Richards
Aug 29, 2017

Recent survey results from InfoTrends U.S. Enterprise primary research study of IT decision makers found that Enterprise customers see the cost associated with converting to digital processes as the greatest hurdle to conversion and this was most prevalent in the manufacturing (47%) and prof. services sectors (44%). Furthermore, they are also worried about the IT resources and the preference for paper—whether these are perceived or actual.

As far as initiatives or policies to reduce paper are concerned, the enterprise customers surveyed have mostly shifted to simple digital processes, such as sharing document more via e-mail (62%) or default printing on both sides of a document (53%). While more complex digital processes, such as document collaboration via cloud or Dropbox, are beginning to take on a more dominate role within these larger workgroups (51%).

What are the major hurdles to converting paper processes to digital?

Digital Conversion Hurdles by Vertical in Enterprise

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Kyocera Hits the Accelerate Button with DataBank Acquisition

Jeff Hayes
Aug 4, 2017

Kyocera Hits the Accelerate Button with DataBank Acquisition

Synergies that go “Beyond the Document” 

 kyo logo
databank logo

KYOCERA announced they have acquired DataBank IMX, a nation-wide provider of distributed capture and business process automation services and enterprise content management (ECM) solutions.  Specific terms of the deal were not disclosed, but although KYOCERA Document Solutions Inc. acquired DataBank, operationally DataBank will report to KYOCERA Document Solutions America, Inc.  This deal is an important move by Kyocera, which typically has focused on organic growth initiatives, and has the potential to create significant new revenue streams and further strengthen their close relationships with independent office equipment dealers.  After meeting with Norihiko Ina, President of KYOCERA Document Solutions Inc., and Chuck Bauer, CEO of DataBank, I had the opportunity of learning first-hand of this latest industry acquisition.

Some Background:  Kyocera’s Total Document Solutions (TDS) Strategy

During their April 18, 2017 Business Technology Conference, the President and CEO of KYOCERA Document Solutions America, Yukio Ikeda, explained that Kyocera’s alliance with DataBank, announced on 9/13/16, was critical to the next phase in their Total Document Solutions (TDS) strategy. Mr. Ikeda described this next phase as TDS 2.0, offering Business Process Improvement, Business Process Outsourcing and IT Services as expanded Kyocera offerings. In his presentation, he went on to explain that all business processes, not just document-related ones could benefit from these additional services.  He announced that within FY18, their North American dealers would be able to “offer business process improvement services through Kyocera and DataBank’s team of BPI specialists.” This acquisition confirms that Kyocera has executed on this approach by fully incorporating the services provided by DataBank – now a wholly owned entity.

Why DataBank?

DataBank claims to be the single largest North American reseller of Hyland OnBase with over 800 ECM installations across the country. The company offers solutions built on a variety of leading document capture, enterprise content management, and business process automation tools.

Kyocera has been focusing on distributed capture and document management solutions for Hyland OnBase and Microsoft Sharepoint customers in document/workflow intensive industries including healthcare, education, and legal. DataBank enables Kyocera to accelerate and deepen its offerings in these areas, as well as provide additional direct sales and professional services capabilities. A quick thumbnail on DataBank:

  • Founded in 1991 with headquarters in King of Prussia, PA
  • Variety of solutions based on Hyland OnBase and Microsoft Sharepoint
  • Extensive professional services for re-designing complex document and data-intensive business processes and implementing and managing automated and outsourced solutions
  • Over 620 employees across 7 Imaging Centers and 6 sales offices in the U.S.
  • Approximately 65% of revenue from healthcare and public services accounts

Other DataBank technology partners include:

  • Hyland OnBase (DataBank is a platinum reseller in North America)
  • Microsoft Sharepoint
  • Anydoc, AvePoint, DocuSign, Hyperfish, K2 Nintex
  • Leading scanner & mailing system vendors

DataBank solutions also connect with a variety of MFPs from other vendors, and Kyocera has indicated that they will not disrupt the support offered to those customers, but will look to shift customers to Kyocera-based devices and solutions wherever possible.  Kyocera also believes they can more tightly integrate their devices with DataBank solutions as part of future product development.

Why Now?

Kyocera clearly sees solutions as integral to their business strategy and has been impressed with the DataBank management team and offerings. The company is focused on offering customers a new level of consultative expertise in simplifying complex workflows, managing mission-critical information, and optimizing business performance.  Kyocera has also been steadily building out their Total Document Solutions portfolio through internal development and industry partners, with nearly 50 software offerings focusing on distributed capture, data extraction, document management, device management, output management, and security.

Kyocera also has the financial resources to make a mid-sized acquisition, and has not been burdened with integrating previous acquisitions like some competing OEMs. The company has outperformed the industry recently with revenue up 104% over the previous year and has reported 8 consecutive years of growth.  With the steady economy, strong balance sheet, and a good partner in a strategic part of the market, Kyocera believes now is the time to make a move. 

Industry Impact

This acquisition doesn’t change the structure of the industry, but clearly indicates that Kyocera is committed for the long term. Keypoint Intelligence believe this move is important because it:

  • Signals Kyocera’s strategic direction further into the solutions business and enterprise accounts
  • Strengthens Kyocera’s position in important vertical markets (healthcare, government, legal)
  • Significantly expands Kyocera’s professional services capabilities
  • Creates a new services revenue stream around business process automation
  • Provides new opportunities (solutions) and capabilities (integration) for Kyocera dealers
  • Has long-term potential for Kyocera to expand within the U.S. and other regions

InfoTrends’ Opinion

Expansion and contraction has become common place in our industry, with Xerox and Lexmark recently divesting its solutions and service entities, and now with this acquisition by Kyocera – clearly vendors are trying to find ways to better serve the expanding needs of their customers for services that go beyond the document.  Acquisition is one way to accomplish this, and this recent course taken by Kyocera and DataBank, which began as a partnership a year ago, may have been a prudent one that could work to their mutual benefit.  During this past year, both companies have had a chance to familiarize themselves with their respective product and solution portfolios, as well as their corporate cultures. It is also likely that their sales channels have had a chance to work closely together, aligning resources and finding ways to combine forces to better serve their customers.  With this acquisition, it is anticipated that Kyocera will be able to continue on the path in offering expanded technologies and services to their customers, and realize phase 2.0 of their Total Document Solutions strategy.

According to Recent InfoTrends SMB U.S. Office Primary Research Study 46% of business content still remains on paper today

Barbara Richards
Jul 18, 2017

According to 216 U.S. SMB IT decision-makers surveyed, 46% of their business content currently remains on paper today. Nonetheless they are moving along the digital transformation path, if at a slower pace than larger Enterprises as they are more worried about the cost of conversion. Our study found that cost was the number one hurdle associated with converting to digital processes. Furthermore, SMBs main cost concerns are training, time constraints, legal requirements and IT resources. In addition, survey results also found that 32% of SMB decision makers indicted a preference for paper for business processes. This was most prevalent in the Manufacturing, Education and Prof. Service’s sectors.

What are the major hurdles to converting paper processes to digital?

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Nuance Announces eCopy ShareScan 6.0

Rebecca Schiffenhaus
May 18, 2017

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On May 17th, Nuance announced eCopy ShareScan 6.0, an update to their popular capture and workflow solution. eCopy ShareScan offers sophisticated tools while retaining simplicity for any customer. Nuance has added new features for productivity and security, designed with the prevalence of ad hoc capture, mobile workers, and the need for custom workflows in mind. To serve those looking to automate, Nuance eCopy 6.0 features innovations in the mobile space, “learning worker” level workflows, easy deployment and maintenance with added security features, and extensive integration with Microsoft Office 365.

Mobility

Nuance eCopy can now be integrated with Nuance Business Connect, the mobile application for iOS and Android. Subsequently, users can capture a document with a mobile camera and access workflows via mobile devices with support for form data entry and document signatures. These documents can then be processed via Nuance eCopy to content management systems, email services, collaboration tools, and more. This allows remote workers to work as effectively as those in the office.

Workflows

The Visual Workflow Editor and Personalized Workflow combine to make workflow design simple and easy for every worker. At the administrator level, the Visual Workflow Editor offers a guided building experience, drag and drop functionality, intuitive possible steps, and a built-in test simulator. The Personalized Workflow allows any user to configure connectors via an easy to use wizard for custom “send to folder” workflows. RapID remembers user’s preferred or recent settings, simplifying repetitive document tasks.

Deployment and Security

To ensure eCopy serves each aspect of an organization, Nuance has considered concerns like support and security. To keep servers from being overwhelmed, eCopy enables industry hardware load balancers like Citrix Netscaler. Nuance has also added several security features. Content-based security warnings monitor scanned documents and flag predetermined classified information via an email. Enterprise-grade security standards, TLS 1.2 and SNMP v3, are now supported as well. The integration with Windows Active Directory also furthers security, ensuring only authorized users have access via secure session log-on. For those already using eCopy, upgrades are as simple as installing eCopy 6.0 over eCopy 5.0, keeping all saved workflow settings.

The trend toward business process automation is highlighted in the InfoTrends Future of Office Print study, which suggested that more organizations are discovering the benefits of document software solutions. Nearly two thirds of respondents indicated that their companies have taken steps to remove, simplify, or automate document-related business processes. Nuance answers that growing demand with this new version of eCopy, a scalable solution to simplify document workflows in and out of the office. Nuance eCopy ShareScan 6.0 will be available to partners in June, and satisfies the needs customers looking to gain control of document processes, empower mobile workers, and manage costs without sacrificing security.

Thoma Bravo buys Lexmark Enterprise Software

Steve Pearl
May 11, 2017

Logos

“So…what do you think about Hyland’s purchase of Kofax”?  That’s how conversations in the past few days usually start out. Which then lead to explanations of who Thoma Bravo is.  Some background and perspective is clearly in order…

The Facts

Hyland Software’s majority owner, Thoma Bravo, one of the largest private equity firms in the SW industry, announced a definitive agreement on May 3rd to buy Lexmark Enterprise Software (LES), consisting of Kofax, ReadSoft and Perceptive Software, for a reported amount of $1.5 billion. Read more »

Focus on Change and Opportunities at ITEX 2016

Barbara Richards
Mar 13, 2016

Waves of Change, Oceans of Opportunity
On March 7th through the 9th industry leaders, exhibitors and dealers gathered in sunny Ft. Lauderdale, Florida at the Broward County Convention Center for the ITEX 2016 National Conference and Expo. The show’s theme “Waves of Change, Oceans of Opportunity” was indicative of the expanded role of portfolio diversification and business operations transformation is playing within our industry. ITEX 2016 Pic

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