Category: Managed Print Services

HP Moves Aggressively into MFP Apps with an Entire Ecosystem

Jamie Bsales
Nov 4, 2019

We’ve been talking for several years about the “appification” of document imaging software: The emergence of MFP-resident apps that use the device’s underlying (and increasingly powerful) embedded software platform to deliver enhanced functionality and, in some instances, eliminate the need for traditional “middleware” workflow solutions. And while HP had its share of on-board tools and connectors developed for it OXP embedded software architecture, it lagged competitors such as Xerox (with is App Gallery) and Konica Minolta (with its bizhub Marketplace, now just called Marketplace) when it came to an app portal where apps reside for resellers and/or customers to download to compatible MFPs.  Which made us wonder: What exactly was HP’s plan for the Printing App Center and Smart UX Center infrastructure HP snagged in its acquisition of Samsung’s printing business? We now have our answer. Late in October, HP officially unveiled a complete ecosystem for the development, deployment, management, and monetization of apps that can run on select HP MFPs. Here’s a quick look at the various pieces and how the puzzle seems to be coming together.

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What makes a channel SuperStar?

Deborah Hawkins
Sep 24, 2019

The channel is vital to the document technology industry as it serves the main backbone of small and medium sized customer businesses. As the office equipment market adapts to new market trends such as changing work styles which are more IT-centric, the channel’s portfolio needs to adapt to support “smarter” workplace trends as well as compete with the IT channel. At the same time, we have observed a consolidation of the office equipment channel as customer needs shift to more IT facing technology. All resellers must invest in digital capabilities to offset the perceived threat of declining print volumes and digital conversion.

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Xerox Repositions its MPS Business

Barbara Richards
Jun 19, 2019

Last month, Xerox held a briefing for industry analysts on its service offerings. A key takeaway from this event is that Xerox is re-positioning its MPS brand to “intelligent workplace services.”

Intelligent workplace services are geared toward improving the customer experience, as well as enhancing how employees get more work done. This moves Xerox beyond managing print to helping clients manage their larger workplace. According to Joanne Collins Smee, chief commercial officer at Xerox, “There is a significant opportunity for our clients to automate the inbound and outbound communications, extract value from ingested data and streamline business processes to unlock immense productivity gains”.

Xerox Intelligence Workplace Services

 

That said, two of the three main challenges addressed by intelligence workplace services have a tight alignment with MPS. One is organizations’ need to gain control of their print infrastructure, including equipment, consumables, and associated repair and operating costs. The other is securing the print infrastructure, including printed material, print devices on the network, and collected data.

It is really the third challenge that goes beyond traditional MPS; that is the need to replace paper-based processes with more efficient workflows that boost employee productivity and satisfaction. This is achieved through a combination of analytics, automation, content management, mobility, and more.

Intelligence workplace services falls within the umbrella of Xerox’s horizontal services. Other horizontal services are available for capture and content, accounts payable, digital hub and cloud print, and campaign on demand. Available globally, these offerings are focused on streamlining time-consuming, business-critical processes

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EFI Reggiani Pushes Single Pass Boundaries with New BOLT Hybrid Printer

Ron Gilboa
Nov 19, 2018

Last week represented a significant milestone in EFI Reggiani’s history of providing printing solutions for the textile industry. The company announced its EFI Reggiani BOLT, a digital single pass production textile printer. To celebrate this event and highlight BOLT’s capabilities, the company invited almost 300 people to witness the unveiling – including customers, media, and its channel representatives from around the world – in its factory in Bergamo, Italy.

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MTEX Solutions: A Key Iberian Manufacturer, Sprouting New Industrial Printers

Bob Leahey
Nov 6, 2018

MTEX Solutions, the Portuguese manufacturer of digital printers for textile and label applications, recently held its debut summit for customers and prospects in Porto, Portugal’s beautiful port city. Sporting the tagline “Back, Better than Ever,” the summit drew participants from as far away as Russia and the U.S. These attendees came to learn about a key industrial inkjet printer vendor, one lately transformed and growing internationally, and its new products. Keypoint Intelligence – InfoTrends (InfoTrends) attended the event and offers here what it captured about the company and its newest hardware.

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Nintendo Labo Shows Potential for New Sustainable Corrugated Cardboard Applications

Colin McMahon
Oct 25, 2018

Consumer electronics specialist Nintendo has been enjoying positive growth. Its newest video game console, the Nintendo Switch, is proving quite popular among consumers who are seeking an innovative gaming experience at home and on the go. With its numbers back in the green, the Japanese video game manufacturer has returned to doing what it does best—taking creative risks. One of its most recent products, Nintendo Labo, exemplifies the company’s desire to push the envelope.

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ECi Software Acquired by Apax Partners

Jeff Hayes
Aug 15, 2017

Apax Partners LLP announced it has agreed to acquire ECi Software Solutions (Fort Worth, TX) a provider of enterprise resource planning software solutions for small and medium-sized companies in the distribution, field services, building and construction, and manufacturing industries. The sellers are The Carlyle Group, a global asset management and private-equity firm which acquired ECi in March of 2014, and Level Equity. No financial terms were disclosed, but clearly the timing and price were right for the sellers.ECi Logo

Apax is a leading private equity firm headquartered in London and New York that primarily invests in companies across four global sectors of Tech and Telco, Services, Healthcare, and Consumer. The company has investments in 23 companies in the Tech and Telco sector including Exact Software (Delft, The Netherlands), a provider of subscription-based shop management, ERP, accounting, and CRM software for small to mid-size manufacturing companies. Read more »

Takeaways From the SPS Analyst Summit in Vietnam

David Stabel
Dec 15, 2016

Swiss Post Solutions (SPS) recently invited the analyst community to its Industry Analyst Symposium held in Vietnam on November 23-26. During this multi-day symposium, SPS’ senior management briefed analysts on the SPS business, its latest technology innovations, as well as on its Business Process Outsourcing (BPO) strategy. Analysts were also invited for site visits to both of its Vietnam offshore facilities in Ho Chi Minh City and Can Tho City. This blog post covers our takeaways from the event.

SPS

SPS Industry Analyst Symposium in Vietnam, Nov 23-26, 2016

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HP Announces Software to Enhance Mobile Printing Experience

Allison Correia
Jun 2, 2016

 

hp logo

Following the spring hardware updates, today HP announced a range of solutions and enhancements to their mobile printing and print analytics solutions strategies for business. HP is addressing IT needs and end user expectations with these new solutions that attend to security challenges, cost containment, deployment issues, and device lifecycle management that IT struggles with, while also addressing end user wants such as flexibility and device diversity. Read more »

Xerox Announces Workflow Solutions Spanning a Variety of Vertical Areas

Anne Valaitis
May 19, 2016

Today Xerox announced a new set of workflow automation industry solutions in higher education, retail banking, and manufacturing; advancements in personal and office productivity capabilities; as well as ConnectKey innovations aimed at enhancing the managed print services (MPS) offering. Xerox also announced new revenue opportunities, tools, and operational processes for MPS channel partners.

On May 5th, Xerox held a call with industry analysts to discuss the new offerings prior to the official announcement. Mike Feldman (President of Large Enterprise Operations) highlighted the recent financial performance of the company’s document outsourcing business—which includes managed print services (including workflow automation) and centralized print services. Mike noted that in the first quarter, this business experienced one of its best quarters financially. The business, which generates approximately $3 billion in annual revenue, achieved 5.0% year-over-year growth on a constant currency basis. Half of this additional revenue occurred within the larger enterprise customer segment, while the other half stemmed from their indirect channel MPS business.

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