Category: Customer Engagement Technology

Konica Minolta’s GenARate Attracts New Audience in Marketing/Advertising

Colin McMahon
Mar 25, 2020

Konica Minolta’s flagship augmented reality (AR) software platform, genARate, launched back in November 2018, but the company has been supporting, developing, and expanding its usage ever since. For those who may not be familiar, genARate is best described as a content creation tool for the AR space. Like many solutions, it has a mobile component – which currently includes an app that users can download (as well as a web solution…more on that later), and it also has a backend content creation studio that helps clients create intriguing and engaging AR experiences.

Ashley McConnell, Konica Minolta’s International Business Development Manager, recently sat down for a podcast interview with us at Keypoint Intelligence to discuss all the ways he and his company have been working to support genARate, as well as new improvements to the product. One of the big takeaways: While genARate was created with print service providers in mind, the product is seeing success in a new field – marketing and advertising.

Konica Minolta Augmented Reality Print

Image Source: Konica Minolta

Read more »

How Virtual Reality Can Keep Workplace Collaboration on Track during the COVID-19 Pandemic

Colin McMahon
Mar 19, 2020

To subscribe to our COVID-19 feed, click here and sign up!

Every day brings more troubling news of the coronavirus. What at first seemed like a distant problem has quickly turned into a global event affecting nearly every aspect of business and personal life. As many adjust to a new routine of social distancing, many executives and decision makers are left wondering what they can do to ensure productivity while simultaneously keeping employees in good spirits.

Enter virtual reality—a relatively new tool that has experienced enormous breakthroughs over the last several years. While VR has yet to catch on commercially, it has found success in multiple business verticals. The coronavirus has given businesses a new perspective on VR and its capabilities, which is in turn helping businesses to shift into the digital economy and allow employees to work from home more efficiently.

Read more »

Gamification Takes Center Stage at (Relatively) Quiet PAX East 2020

Colin McMahon
Mar 17, 2020

Despite fears of the coronavirus, tens of thousands of attendees flocked to PAX East at the Boston Convention Center from February 27th to March 1st. The event, which managed to be held before numerous tradeshows and industry events were either postponed or cancelled, marked the continued celebration of video game technologies and the gaming culture. Compared to years past, however, this PAX felt quieter than usual.

PAX East 2020 logo

Read more »

Are You Touched by CCPA?

Pat McGrew
Jan 2, 2020

You might be surprised at how much data is flowing through your company. Accounting data, bank accounts, EDI accounts, names and addresses are all data. In the eyes of the State of California that data is now subject to the California Consumer Privacy Act  (CCPA) and it poses some challenges companies doing business in California, but also companies who do business with constituents in California.

Let’s start with the baseline. CCPA only applies to companies that earn more than $25 million in gross revenue. The other hurdle is that it applies to companies who have data on more than 50,000 people or who earn more than 50 percent of their revenue from selling (or bartering or exchanging for advertising) consumer data. For every company that meets these criteria there are myriad paths to compliance. In fact, because the law is so new, there is some disagreement on who has to comply and how.

Read more »

New Artificial Skin Expands Possibilities for Virtual Reality Control

Colin McMahon
Oct 8, 2019

Researchers from the Swiss Federal Institute of Technology Lausanne have created a new silicone-based material that, when worn over the human body, simulates a sort of “second skin,” according to a recent article published in the Soft Robotics science journal. According to the preliminary findings this material, when used as a feedback device, marks a vast improvement over haptic feedback technology – which is a leading form of virtual reality (VR) control.

Read more »

What Print Service Providers Can Learn from Netflix’s Personalization Strategy

Colin McMahon
Jul 23, 2019

At first, print service providers (PSPs)—including mailing companies and direct mailers—might wonder what they have in common with Netflix. Although the service started out as a direct mail offering, it has since become more associated with online digital streamlining. Nevertheless, a recent technology blog from Netflix has shed some additional light on how the company is pushing its personalization practices forward, making them more advanced and better synced to each individual Netflix user. While this level of personalization is quite advanced now, it will likely become increasingly commonplace in the years ahead.

Many firms, including PSPs, can benefit from absorbing and understanding how Netflix continues to personalize its offerings in today’s digital age.

Netflix logo

Read more »

OpenText Enterprise World: A Shift into the Information Era!

Marc Mascara
Jul 18, 2019

On July 9, OpenText kicked off Enterprise World 2019 in Toronto with a week’s worth of information exchange, learning opportunities, breakout sessions, and keynote speeches. Thousands of attendees joined the event to learn how to make the most of underutilized information and capitalize on the next wave of transformation in productivity and growth. Offering insights into the latest trends as well as stories on successful digital transformations, Enterprise World is designed to help attendees unlock their information advantage.

Figure 1: Open Text Enterprise World Entrance

This year’s event was located at the Metro Toronto Convention Center. Open Text Enterprise World is touted as the most expansive EIM (Enterprise Information Management) technology event in Canada and the world’s largest information conference. The most recent event included over 200 breakout sessions as well as 15+ LearnPath opportunities to educate attendees on digital transformation and productivity. Pre-conference training courses were also offered on July 7th and 8th, including over 25 accelerated sessions that spanned ten different industries.

This year’s event featured a number of keynotes from Mark Barrenechea (OpenText CEO & CTO), Muhi Majzoub (OpenText Executive Vice President of Engineering), Sir Tim Berners Lee, and special guest Peter Gabriel. Mark Barrenechea kicked things off with an insightful and compelling keynote that set the tone for the entire event. Mr. Barrenechea thanked all his customers and partners for their undivided trust in allowing OpenText’s platform to manage some of the world’s most trusted data, which was especially interesting and timely given that data security is such an important topic.

As the amount of information captured in the cloud continues to increase exponentially, the need for data security will only increase as time goes on. To that end, Barrenechea announced on stage that Google Cloud has selected OpenText as its preferred partner for Enterprise Information Management Services. Meanwhile, OpenText has named Google Cloud its preferred partner for enterprise cloud. In other cloud news, OpenText Release 16 will move to OpenText Cloud Editions (CE) in April 2020. Moving forward, all OpenText offerings will be cloud-first, but can be containerized and operate off-cloud. This means that with OpenText CE, customers will never have to upgrade again. OpenText is also confirming its commitment to content services by providing new and expanded products and capabilities to its platform.

Read more »

Why Phishing is Still a Dangerous Form of Cyberattack

Colin McMahon
Nov 20, 2018

Stories about data breaches leaking personal data and damaging company profitability continue to make headlines. Much of the focus in these pieces includes the sophisticated forms of cyberattacks that are involved. For example, the WannaCry attack of 2017 was accomplished with a ransomware worm while the infamous Equifax breach reportedly came from software exploitation.

Incidents like these highlight just how threatening sophisticated forms of cyberattacks can be in the professional space. At the same time, however, focusing solely on software updates and worm virus protection is not enough to keep a company safe from a data breach. According to cybersecurity firm Wombat Security, 76% of companies have reportedly been victims of phishing attacks within the past year.

Read more »

Nintendo Labo Shows Potential for New Sustainable Corrugated Cardboard Applications

Colin McMahon
Oct 25, 2018

Consumer electronics specialist Nintendo has been enjoying positive growth. Its newest video game console, the Nintendo Switch, is proving quite popular among consumers who are seeking an innovative gaming experience at home and on the go. With its numbers back in the green, the Japanese video game manufacturer has returned to doing what it does best—taking creative risks. One of its most recent products, Nintendo Labo, exemplifies the company’s desire to push the envelope.

Read more »

Personalized Video Marketing: It’s About Engagement!

Colin McMahon
Oct 2, 2018

A mere decade ago, personalized video marketing was seen as a customer communication method with limited return on investment potential. The average consumer had a PC or laptop, but smartphones were just beginning to take off. Google had purchased YouTube only two years prior and the website was still learning how to monetize itself. Thanks to the speed of the digital revolution, much has changed in ten years. Personalized video marketing is quickly becoming an effective method of engaging new and existing customers.

Read more »

2016 InfoTrends, Inc.

WordPress Appliance - Powered by TurnKey Linux