Who is Investing in Smart Workplace?

Deborah Hawkins
 Feb 5, 2020

“Smartness” is all the rage, but how far are Smart devices and solutions making it into the workplace? Keypoint Intelligence asked 260 IT decision-makers across the UK & Germany and discovered some interesting things including who is likely to invest and in what.

By way of definition, let’s start with what is Smart workplace?

Figure 1: Smart Workplace Segments by KPI

In the first instance, it’s a reaction to leading trends and soft influencers that mould our working day: The consumerisation of IT has led us to expect more from office technology; changing workstyles are upon us whether from a location perspective or generational influence; the acceleration of technology means we are in a constant mode of change. In addition, digital transformation is all around us and shaping our lives. Smart technology is not new: but it has fundamentally changed the way we do so many things. From phones, to digital assistants, thermostats, lights and blinds that make life so much easier. A smart workplace is one in which employees can perform their tasks or work more efficiently by using smart devices.  The trend is in high demand to improve the customer experience, methods of predictive maintenance and the general efficiency of processes. The increasing adoption of cloud computing, artificial intelligence, IoT and automation are expected to support the growth of the smart workplace market worldwide.

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What makes a channel SuperStar?

Deborah Hawkins
 Sep 24, 2019

The channel is vital to the document technology industry as it serves the main backbone of small and medium sized customer businesses. As the office equipment market adapts to new market trends such as changing work styles which are more IT-centric, the channel’s portfolio needs to adapt to support “smarter” workplace trends as well as compete with the IT channel. At the same time, we have observed a consolidation of the office equipment channel as customer needs shift to more IT facing technology. All resellers must invest in digital capabilities to offset the perceived threat of declining print volumes and digital conversion.

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WHEN DID SNEAKERS BECOME ACCEPTABLE BUSINESS ATTIRE?

Deborah Hawkins
 Feb 11, 2019

I haven’t done the rounds of many exhibitions the last few years. My focus area of office print is generally served by Vendor specific events and the one global event the industry had, CeBIT has now finally been put to bed. So I was quite surprised at my first visit to ISE (Integrated Systems Europe) 2019 in Amsterdam. It was full, thriving and so many people were wearing sneakers.

Does this have something to do with the meeting of two worlds that ISE has emerged from?  The vibrant Audio Visual (AV) high tech hardware focussed industry and the IT world that can integrate practically anything without having to heed to standards or obligations?

Founded in 2004 and boosting 3500 visitors that year, the exhibition has grown to some 1400 exhibitors and an expected 90,000 visitors in 2019. For me, it felt far more than that. The growth has undoubtedly been supported by the portfolio breadth of AV boasting 8k, curved as well as inflatable screens and flashy displays and its acceptance across many horizontal and vertical sectors. What attracted me most to the show however, was the connection to IT and looking at how the AV industry hooks up with business IT, the hub of our digital world today. I see a lot of parallels to the office printing industry and I knew this industry was in a similar stage of disruption when I saw the likes of Google & Uber speaking about workplace trends at ISE 2019. Read more »

HP acquires Apogee

Deborah Hawkins
 Aug 8, 2018

On the 1st August 2018, HP Inc signed a definitive agreement to acquire all shares of Apogee.

The UK based office equipment dealer claims to be Europe’s largest independent provider of print outsourced services and document and process technology. The transaction values Apogee as of closing at GBP380m

Why Apogee?

This acquisition is a continuation of HP’s strategy to expand its contractual sales strategy and disrupt the A3 office market which began with HP’s acquisition of Samsung Printing in September 2016. Since that time, HP has been recruiting selective office equipment dealers that offer higher margin services, to its partner program across the globe. Read more »

Canon Europe’s Philosophy on the Smart Workplace

Deborah Hawkins
 Jun 25, 2018

The traditional work environment is fundamentally transforming, and visions of the future “smart” workplace are emerging. Through the combination of the Internet, mobility, cloud, sensors, and the Internet of things, work can be performed virtually – enabling anytime, anywhere communication, collaboration, and fulfilment of transactions.

To better segment and organize the smart workplace, Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services, providing a more concrete and comprehensive view of smart workplace solutions and services.

                                                    Smart Workplace Segments

As part of our coverage of the smart workplace, we interviewed key vendors on their visions. The following is an excerpt from interviews with key visionaries at Canon Europe, namely Arthur Batalona (Senior Consultant Strategy & Business Development), Ian Tomlin (Senior Consultant Information Security) and Brennan Peyton (Sales Director, Business Imaging Solutions). Read more »

The Smart Workplace, According to Konica Minolta

Deborah Hawkins
 May 24, 2018

The traditional work environment is fundamentally transforming, and visions of the future Smart Workplace are emerging. Through the combination of the Internet, mobility, cloud, sensors, and the Internet of things, work can get done virtually anywhere people can communicate, collaborate, and transact.

To better segment and organize the “Smart Workplace,” Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services into a more concrete and comprehensive view of the Smart Workplace solutions and services. Read more »

Sharp’s Vision for the Smart Workplace

Deborah Hawkins
 May 17, 2018

The traditional work environment is fundamentally transforming, and visions of the future Smart Workplace are emerging. Through the combination of the Internet, mobility, cloud, sensors, and the Internet of things, work can get done virtually anywhere people can communicate, collaborate, and transact.

To better segment and organize the “Smart Workplace,” Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services into a more concrete and comprehensive view of the Smart Workplace solutions and services.

Figure 1 : Smart Workplace Segments

 

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Russia’s weak economy speaks disaster

Deborah Hawkins
 Jun 24, 2015

InfoTrends latest analysis shows the market for SF & MF Printers in Russia contracted 8.5% in 2014 versus the year prior. That equates to more than 330k placements. The highest decline was in office laser placements (-9% yoy) suggesting that the weak economy is hindering investment for the majority of companies. Added to that is the continued depreciation of the Ruble which financial analysts suggest fell more than 90% against the USD in the Calendar year 2014. Blamed as the reason why businesses are not investing, it is now also a reason not to invest. The fall-out of the Ruble is mostly attributed to the conflict in Ukraine and the resulting Western Sanctions as well as the low oil price. Read more »

The Inkjet Revival

Deborah Hawkins
 Apr 20, 2015

Placements of inkjet printing devices for consumer and office use were positive in Western Europe in 2014. After years of downward spiraling, the 3.5% YOY growth in 2014 to 14.6 million devices provide a welcome break for the industry players. At a country level, the highest placements increase by country was in the Netherlands with 21% YOY increase. The UK, traditionally a strong country for inkjet technology, also experienced strong growth of 11.6% YOY likely linked to a stable economic situation. In addition, there have been significant developments in inkjet technology, particularly around page-wide technology in recent years that have aided this upward turn. Read more »

Xerox announces SMART portal for sales partners

Deborah Hawkins
 Jan 15, 2014

Xerox kicked off 2014 on the 9th January, announcing their SMART Centre mobile-friendly sales tool portal aimed at the indirect channel. SMART is an acronym for Xerox Sales, Marketing, Analysis, Research and Training. This cloud based directory contains a host of sales enabling tools which automatically check the location of the Xerox sales partner and offer sales information relevant to that person’s regional location and/or language. Localised content is available in 22 different languages and is aimed for any of Xerox’s global partners. Content includes up-to-date Xerox hardware and software specifications and Feature Advantage Benefits(FAB) catalogues and a proposal generator. Hardware competitive information is driven from the BLi database. The comparison of software is driven by a combination of 3rd party tools and a guided sales application for Xerox branded solutions. Read more »

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