Posts tagged: Zumbox

Broadridge and Pitney Bowes Double Down on Digital Delivery with Launch of Inlet

Matt Swain
 Jun 9, 2014

Broadridge Financial Solutions and Pitney Bowes announced today that they have formed a joint venture and launched a new technology platform named Inlet. Inlet is being billed as a platform “that will make it easier for companies to distribute statements, bills and other documents to consumers via participating online channels.” Essentially, this means that the approach is to act as a behind the scenes secure digital mail aggregation service that will be made available to businesses seeking expanded online services functionality for their customers.

The Wall Street Journal preempted the press release and reported on the announcement last Friday.

The logo has been deliberately designed to Read more »

Hearst’s Digital Mailbox Service Manilla to Close

Matt Swain
 May 12, 2014

On the heels of last month’s news that Zumbox would be shuttering its operations, now Hearst Corporation’s competitive digital mailbox service has made a similar announcement. Here is the message that Manilla users received over the weekend: Read more »

Zumbox to Shutter its Operations

Matt Swain
 Apr 7, 2014

As of next Monday, April 14th, Zumbox will be shuttering its operations. Here is the email that many of its users received today:

Dear Digital Postal Mail Account Holder,

We are sad to announce today that after more than five years of working to revolutionize the way mail is delivered, we have made the very difficult decision to shut down the company. Read more »

2014 Insights from Leaders of Emerging Customer Communications Channel Services

Matt Swain
 Jan 14, 2014

InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.

While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.

Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?

Read more »

Volly Co-founder Joins Competitive Startup Eco-mail

Matt Swain
 Aug 21, 2013

In December of 2010, John Schloff briefed me on a new service called Volly that Pitney Bowes was working on. He later left the company, and now after nearly a year and a half on the sidelines of the digital mailbox services market, Schloff has joined new entrant Eco-mail as Managing Director of Marketing. Unlike Digital Postal Mail, doxo, Manilla and Volly, Eco-mail has no intention to create its own consumer destination. Its goal is to act as an open architecture exchange that connects producers of mail (e.g., banks, insurance providers, telcos, utilities) to their customers through any company (e.g., bank, telco, email provider, eCommerce provider) that wants to be a distributor.

Eco-mail at the Intersection of Producers, Distributors, and Consumers

I caught up with Schloff ahead of the announcement to get his perspective on coming back into the market. Here is what he had to say:

“I learned a lot during the early days of Volly, and have been watching the market intently since. It’s clear to me that four things have to happen to open this market up. First, Read more »

You’ve Got Mail: Manilla Adds Value for AOL Users

Matt Swain
 Aug 13, 2013

AOL Bill Manager launched today, powered by Manilla. This is the first time that Manilla has done a deep integration to allow consumers to interact with its services at a site other than Manilla.com. It is an important milestone for Manilla–and the broader digital mailbox services category–because it reinforces the opportunity to reach large concentrations of potential users via integrations with existing consumer destinations. AOL Bill Manager has a prominent position on the Finance page and Manilla’s branding remains strong, as shown below.

Via the press release, Manilla CEO Jim Schinella had this to say:

“…[O]ur partnership with AOL represents the next step in our continued commitment to reducing paper mail and creating the best solution for our users. AOL Bill Manager is the result of Read more »

Zumbox CEO Steps Aside as the Company Enters its Execution Phase

Matt Swain
 Aug 2, 2013

Zumbox CEO John Payne has stepped aside and is taking some time off as the company enters its execution phase. Recently-named Zumbox President, Gordon Adams, has taken over leadership and had this to say about John’s decision:

“John Payne has been an incredible visionary and played a key role in driving the digital mail industry forward. The Zumbox team is thankful for his many contributions and the market momentum we are now enjoying as a result. I am excited about opportunity to lead Zumbox and with our executive leadership team we are poised to drive the business into the next phase of our lifecycle and executing on our strategy.”

The next phase includes Read more »

Pitney Bowes CEO Cautious on Next Steps for Volly

Matt Swain
 May 3, 2013

Pitney Bowes held a Financial Analyst Day in New York City today. While technology analysts were not invited to be there in person, I followed the live stream online. I was surprised when I first scanned the presentation slides and saw no mention of Volly. This was a significant departure from recent years and reflects the entry of a new CEO. Marc Lautenbach appears as though he is not going to put Volly on the same pedestal that former CEO Murray Martin did.

That said, Lautenbach addressed Volly toward the end of his opening remarks.

“Volly is one of our important growth opportunities, but Read more »

Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

Australia Post Digital MailBox: “Registering Interest”

Matt Swain
 

When Australia Post said it was launching its Digital MailBox last week, we expected consumers would be able to dive in and start organizing their mail. That wasn’t the case. Looking back, it seemed a bit like they were rushing to be first to market, ahead of Digital Post Australia. The problem is that they are using the term “launch” somewhat liberally. Unfortunately, when they made their announcement there were technical issues that brought it down for almost a week. When I reached out to Australia Post for comment on these problems, and questioned whether the Volly technology platform was at fault, here was their response: Read more »

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