Posts tagged: Zappos

Synchronicity on the Road

Jim Hamilton
 Jan 20, 2012

According to Wikipedia, synchronicity “is the experience of two or more events that are apparently causally unrelated or unlikely to occur together by chance and that are observed to occur together in a meaningful manner.” Synchronicity came to mind this week for the peculiar timing of my business travel destinations. The first part of my week was occupied by the Konica Minolta dealer meeting where the keynote speaker was Tony Hsieh of Zappos. Can you imagine his dilemma? The day before he was supposed to give his speech, his company’s customer data was breached by hackers. I’m sure that many CEOs would have opted out, said “I can’t do it, I’m sure you understand.” To his credit he came through, doing the keynote between damage-control sessions with his employees, a press conference, and presumably stern calls from Amazon, the company that purchased Zappos in 2009.

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Inspiring Customer Passion: The 2012 Konica Minolta Dealer Event

Jim Hamilton
 Jan 18, 2012

More than 1,000 attendees have been in Las Vegas the past couple of days at the Bellagio hotel for Konica Minolta’s dealer event. This is the third such Konica Minolta event I’ve attended in the past few years. (See previous blogs on the one in Los Angeles in 2010 and Orlando in 2009. This year’s theme is “Inspire Customer Passion” and to bring that message home Konica Minolta presented an engaging mix of corporate presentations, an inspiring keynote by Tony Hsieh (CEO of Zappos and author of the book Delivering Happiness), and evening entertainment by Larry the Cable Guy.

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