Posts tagged: Technology

Highlights from DSF18: The DOCUMENT Strategy Forum

David Stabel
 Jun 12, 2018

Celebrating its 10th year, the 2018 DOCUMENT Strategy Forum (DSF18) was held last month (May 21 – 23) in downtown Boston, MA. This peer-driven, peer-reviewed, and peer-produced conference is designed to educate professionals on how to deliver and manage customer communications, customer engagement, and information management. As was the case in previous years, the 2018 event offered a wide array of educational sessions, executive round tables, panels, and inspiring keynotes. Visitors had plenty of opportunities to network with industry peers or any of the 44 exhibitors in attendance.

This year’s opening keynote speech was given by Ian Khan, a world-renowned speaker and author. During his keynote entitled “Tomorrow 4.0: Are You Ready for the Fourth Industrial Revolution?”, he asserted that man and machine are coming together in new and unprecedented ways in today’s era of digital disruption.

Industrial revolutions are momentous events, and many experts believe that only a few have occurred to date. The first was triggered in the 1700s by the commercial steam engine and the mechanical loom. The second took place prior to World War I with the harnessing of electricity and mass production. The third occurred when technology shifted from analog electronic and mechanical devices to digital technologies and computers. A number of industry strategists now believe that we have entered the fourth revolution, which builds on the third revolution. It is driven by interconnected digital technologies and has been marked by technological breakthroughs in a number of fields.

During his keynote speech, Khan hinted that we might actually be on the cusp of a fifth Industrial Revolution, which is all about Artificial Intelligence (AI). He believes that many of today’s emerging technologies will impact industries more profoundly in the very near future than they have in the past 500 years.

Timur Kalimov, Vice President of Products and Services at HyperScience, expanded on Khan’s keynote by talking about the claims that vendors make about AI. When it comes to Artificial Intelligence, Kalimov suggests being skeptical of vendors that fall into the following categories:

  • “Singularity” vendors basically claim that their AI solutions can handle everything in terms of performing machine learning. For machine learning to work well, though, the AI solution must develop a painstaking understanding of the specific business problems that the company is working to address. Unfortunately, none of today’s AI solutions have been able to master this capability.
  • “Trainer” vendors promise to deliver a working product after the business has provided its customer data. The challenge is that this data will not usually have been collected with machine learning in mind, and it will often be subject to strict security and privacy constraints. Furthermore, since machine learning is  uncertain by its very nature, it is impossible to know if a functional solution is even a reality at the outset.
  • “Perfectionist” vendors promise 100% automation with no human involvement. The issue with this approach is that neither people nor machines are perfect. The reality is that machines will need human supervision when real-world problems arise.

Another concept that was front and center during the sessions at DSF 18 was the European Union’s General Data Protection Regulation (GDPR), which was officially implemented on May 25, 2018. The legislation is expected to influence the formation of data localization laws on a global basis, and it will likely have a major impact on where and how enterprises do business. During a Compliance Power Session during DSF 18, Lauren Barnes (S&P Global), Kurt Neumann (Prime Therapeutics), Tom Serven (State Street), and Lane Severson (Doculabs) spoke about how today’s businesses can prepare for regulations like GDPR. Although this is a European initiative, GDPR is expected to have wide-ranging implications for companies on a worldwide basis.

According to survey data on Marketing Communications from Keypoint Intelligence – InfoTrends, only 41% of respondents in North America and 56% of those in Western Europe had already taken steps to prepare for GDPR. Most respondents were at least aware of the regulation, but the share of respondents who were unaware of it was considerably higher in North America than it was in Europe.

Another common theme that came up multiple times during the educational sessions at DSF 18 was the commoditization of the customer experience. Today’s businesses are strongly focused on delivering a better overall experience to increase customer satisfaction, engagement, and loyalty. In response to this, a number of vendors are developing solutions that are designed to improve specific parts of the overall customer experience.

Alan Pelz-Sharpe of DEEP ANALYSIS presented a session on the impact of blockchain during the PFMA Annual Conference, which was co-located with DSF 18. Pelz-Sharpe believes that blockchain—a shared digital ledger for recording the history of transactions—will be the biggest disruptor of business information management in decades.

Blockchain is distributed across a network, so the entire ledger is stored multiple times in various locations. Every computer that is part of the blockchain network will contain a complete copy of the entire ledger. This method of storage is absolutely secure because the ledger in the blockchain is immutable and cannot be changed. This makes it ideal for documenting contracts, legal documents, and other critical documentation along a variety of supply chains.

The 10th annual DOCUMENT Strategy Forum placed a strong focus on transforming processes, the changing regulatory landscape, and disruptive technologies. Artificial Intelligence, regulations like GDPR, the customer experience, and blockchain will continue to shape and reshape our industry. Industry players must keep pace with and react to these new and emerging trends, and educational events like DSF are a great way for service providers and vendors to ensure that they can do just that!

Sharp’s Vision for the Smart Workplace

Deborah Hawkins
 May 17, 2018

The traditional work environment is fundamentally transforming, and visions of the future Smart Workplace are emerging. Through the combination of the Internet, mobility, cloud, sensors, and the Internet of things, work can get done virtually anywhere people can communicate, collaborate, and transact.

To better segment and organize the “Smart Workplace,” Keypoint Intelligence has created a taxonomy of services related to our industry. This taxonomy helps define and categorize disparate technologies and services into a more concrete and comprehensive view of the Smart Workplace solutions and services.

Figure 1 : Smart Workplace Segments

 

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In-Plants: All Jazzed Up!

Barb Pellow
 Jul 2, 2015

The 14th Edition of the Xerox Rochester International Jazz Festival (XRIJF) wrapped up on Saturday, June 27 after nine days of 320+ shows, including 90+ free concerts at 19 venues with 1,500+ artists. In addition to listening to some great music, the in-plant executives in attendance had the opportunity to attend a Xerox educational session where they could learn how to “Amp Up their In-Plant.”

The session opened with a keynote speech from Barb Pellow, Group Director at InfoTrends. She shared her perspective on what it will take to reinvent in-plant operations in today’s environment. Pellow stated, “Nearly every industry is undergoing a major transformation that is being driven by new and emerging technologies. None has been more heavily impacted than the printing industry, and this is only exacerbating the challenges that in-plant managers face today. The key is to disrupt the status quo long before there is a need to do so.” According to Pellow, successful in-plants must build a vision, retool their services, reinvent their customer bases, expand their sphere of influence, properly position their new offerings, invest in operational excellence, and instill a culture of innovation. Read more »

To Thrive, Magazine Publishers Need to Embrace Digital Media

Other Posts
 Oct 24, 2012

Last week’s announcement that the print edition of Newsweek magazine would cease at the end of 2012 shined a spotlight on the digital disruption that has accelerated business transformation for traditional publishers. It’s not like magazine publishers have their head in the sand; for over a decade, they have been forging ahead in a digital direction, trying a variety of strategies and tactics to grow their digital audience, increase online ad revenue, and monetize their content. Nevertheless, the sheer velocity of transformation in the last few years has forced magazine publishers of all sizes (and media companies in general) to be much more agile and innovative.

Magazines clearly remain an attractive outlet for advertisers, especially as digital channels attract new audiences and provide engaging and measurable advertising experiences. To that point, the Association of Magazine Media (MPA) recently released research conducted by Kantar Media highlighting that the number of brands advertising in magazine media–including print, web, and tablet channels–grew from just over 9,500 in the first half of 2010 to almost 15,000 in the first half of 2012. Advertisers value magazine media, especially as it extends to more interactive, data-rich channels. Read more »

More Print Providers Offering Mobile-Enabled Services, Solutions

Other Posts
 Oct 4, 2012

Print service providers, like many other businesses, are being impacted by mobile technology. Smartphones and tablets are now an integral part of peoples’ daily lives; the pervasiveness of mobile technology continues to influence the “consumerization” of business, and the printing industry is not immune to this trend. Customers increasingly request access to services via their mobile devices, and internal business and production operations are going mobile, as well. Ultimately, the role of mobile technology is going to be increasingly important in business–and not just when it comes to marketing services.

InfoTrends wanted to uncover how print service providers are tailoring their services and operations to be more mobile-friendly. In our most recent annual software investment study, we asked 179 print provider respondents about their adoption and uses of mobile technology within their companies, finding that while adoption is still relatively low, it is poised for growth in the next year.

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QR Codes and Their Emergence into our Society

Other Posts
 Jul 9, 2012

Quick response (QR) codes have come a long way from their invention in 1994 by Denso Wave company.  The QR code originated as a tool for tracking automotive manufacturing parts in Japan, and has risen to prominence in marketing and advertising campaigns in 2011. The ability for QR codes to be read on mobile devices has helped with increasing its popularity in today’s tech-savvy society. Consumers, marketers, and print service providers are beginning to become more aware of this technology by adopting it into their existing operations. As consumers, we often times see QR codes in many areas of our daily lives.  The codes can be seen on our monthly statements encouraging customers to take action, in printed magazines to deliver further information, and on retail packaging for brands that want to engage with customers.

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What’s the Real Purpose of B2-format Digital?

Jim Hamilton
 May 10, 2012

A recurring theme at drupa 2012 is that many of the planned digital devices are intended as B2-format offset press replacements. This is puzzling positioning. Is there really a need for digital stand-ins for very efficient offset presses? The digital market, need I remind you, is built on values well beyond mere quick turnaround and cost-effective short runs. Production digital print is best leveraged when it facilitates full process automation, electronic collation, variable data, and the use of the digital printer as a virtual document archive. Designs that lack duplexing or use traditional offset feed and delivery systems miss out on some of the most basic digital print advantages.

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Channelpartner.de claims Samsung is launching inkjet printers with Kodak technology

Christine Dunne Dunne
 Apr 25, 2012

According to an article on channelpartner.de, Samsung is launching their first inkjet printers this week; although they will have Samsung’s own design and features they will use Kodak’s inkjet technology. Channelpartner.de received the news from the retail community, which is claiming that the Samsung consumer inkjet devices have already hit the shelves. Read more »

Office Document Technology Week in Review – Week Ending 5/20/2011

Randall Dazo
 May 21, 2011

This Office Document Technology Week in Review  is from news related topics that hit the week of May 16th 2011.

The Simple Joy of Reading a Great… Computer

Eve Padula
 Apr 4, 2011

I’ve always been an avid reader, but I don’t always find as much time as I’d like to sit back and read a good book. Last week, I took a relaxing vacation and rediscovered my love of literature.

Years ago, I recall a rather forward-thinking teacher telling my sixth grade class that people would someday do all of their reading on computers.

“I don’t like that idea,” my friend instantly objected. “You can’t curl up with a computer!” Of course, my classmate was quite right at the time–the computers of yesteryear were big, noisy, and barely transportable. Those computers had to be placed on a desk or table, and they also required access to an electrical outlet. Read more »

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