Posts tagged: scanning

Xerox Expands its Global Document Outsourcing Services

Will Morgan
 Nov 17, 2016

In anticipation of separating its business process operations into the newly minted company named Conduent, Xerox announced today that it is expanding its Global Document Outsourcing (GDO) Services Business to include two comprehensive offerings:

  • Communications & Marketing Services: A comprehensive suite of services designed to help clients transform their promotional, business, and transactional communications to enhance their customer’s experience.
  • Document Transaction Processing Services: A business automation offering that enables digital transformation by improving client’s flow of information into business processes.

Xerox logo

Believing communications are key to customer experience and retention, Xerox says its solutions are intended to help clients manage customer communications at every stage, from consultation and content creation to production, distribution, storage, analysis and processing.

Here’s what you need to know:
Read more »

Lexmark International Set to Acquire Kofax Ltd

Anne Valaitis
 Mar 25, 2015

 

 

In what seems to be shaping up as an exciting year in document and information technology, late yesterday it was announced that Lexmark International would seek to acquire Kofax Ltd for approximately $11 a share, or $1 billion. Upon news of the agreement, Kofax shares spiked 36%.  This is most certainly a disruptive move by Lexington, Kentucky-based Lexmark, and it positions them to be a “powerhouse” in intelligent capture and document processing while adding sophisticated platform capabilities for BPM.

Lexmark’s most recent acquisitions:

 

Lexmark’s acquisition spree kicked off in 2010, when the company acquired Kansas-based Perceptive Software (for a reported $280 million) with the goal of transitioning from a hardware-centric vendor to a solutions provider. Perceptive Software was a major provider of ECM software and solutions with specific strength in the higher education, healthcare and government sectors and its Image Now software platform offers a broad range of workflow solutions.

The marriage offered clear synergies for growth at a time when Lexmark’s revenue had slumped following the decline of the inkjet market.  Lexmark’s subsequent exit from the inkjet business reaffirmed the importance of new revenues streams. Lexmark, with its global infrastructure of direct & indirect channel for printing hardware, was an excellent fit for Perceptive with its advanced software solutions and vertical expertise. Both came from positions of strength in the medium sized business sector reaching up to the enterprise.

 

 

 

Irvine California-based Kofax provides a diverse set of software and platform solutions for information intensive customer interactions.  With $297 million in revenues reported in 2014, the company has direct sales operations in 30 countries and 850 channel partners working in 70 countries. Kofax has also made strategic acquisition investments in recent years.  In February 2013, Kofax acquired Altosoft to add business intelligence and analytics, then shortly after in July they acquired Kapow for data analytics. In September 2014, Kofax further strengthened its capabilities by obtaining Softpro GmbH for e-signature and fraud detection.
The combination of solutions from Lexmark (with Perceptive) and Kofax for sophisticated capture, intelligent routing, data mining/analytics and other key business processes creates a very strong and comprehensive portfolio.

“The acquisition of Kofax enhances our best-in-class offerings so our customers can capture, manage, access, and act upon their information more efficiently, and extends Lexmark into the high-growth smart process applications market,” said Paul Rooke, Lexmark chairman and chief executive officer. “Our customers will have a breadth of hardware and software solutions that connect their information silos and automate their business processes – enabling them to access the most relevant information at the moment they need it to drive business forward”.

“We believe joining forces with Lexmark benefits our customers, partners, employees and shareholders and the merger will build on Kofax’s rich history of continuous innovation,” said Reynolds C. Bish, chief executive officer, Kofax. “Our market-leading ability to simplify and transform the First Mile™ of customer engagement is a strong complement to Perceptive Software’s strength in managing information across silos. As a result, we’re excited about the future and working together to realize the full potential of this opportunity to the benefit of all stakeholders.”

 

The Kofax acquisition reflects Lexmark’s ever-growing emphasis on software (including enterprise content management, business process management, document output management, search, intelligent capture software, vertical-oriented solutions); other high value offerings like laser products and MPS; and creating synergies among all three. The Kofax pickup also provides Lexmark with strong end to end vertical industry solutions such as financial services, insurance and healthcare, thus providing a foothold in the entire document lifecycle.     This is a significant move for Lexmark into software, considering a short time ago they were primarily print focused. This industry will continue to change and transform rapidly away from printed pages, and towards flexible, sophisticated solutions designed to solve business problems.

 

Konica Minolta Diversifying their Portfolio

Allison Correia
 Mar 13, 2015

At Konica Minolta’s Art of Disruption Dealer meeting last month in Los Angeles, California, they discussed what they believe are the industry’s biggest trends, how Konica Minolta plans to transform their business through these evolutions, and what their dealers should do to evolve with them to continue to be successful. A core message at the conference was that of diversification through new technologies to “disrupt” the industry. Read more »

Exciting Year for BancTec Continues with SourceHOV Merger

Other Posts
 Oct 29, 2014

Portfolio manager HandsOn announced their intention to buy out SourceHOV’s other major shareholder and merge the company with BancTec. The combined company is the product of a years long mission by BancTec and a formidable opponent to large BPOs.

BancTec—a provider with roots in document and check imaging hardware—has been Read more »

Exploring Automation Opportunities within Accounting

Allison Correia
 Aug 20, 2014

InfoTrends recently published an in-depth primary research study on the accounting horizontal within the Business Process Automation Consulting Service. InfoTrends identified five key accounting workflow areas: 1) Sales Operations, 2) Purchasing, 3) Accounts Payable, 4) Accounts Receivable, and 5) Expense Reporting. Within those areas, InfoTrends discovered several major manual processes that demonstrate the biggest areas for automation opportunity for vendors: purchase orders, expense reports, invoices, contract agreement & terms, credit collections, and payments. Read more »

OKI and DocuWare Collaborate to Improve Document Processing and Workflow

Allison Correia
 Jun 11, 2014

On June 5th, OKI Data Americas announced the development of DocuWare Module Connect to OKI, which serves as a connector between DocuWare content management solutions and OKI MFPs featuring the smart Extendable Platform. This seamless integration of DocuWare’s solutions and OKI’s smart MFPs enables the digitization of paper documents, optimizing and simplifying document processing and workflow. Read more »

HP’s new enterprise ink series: user experience

Christine Dunne Dunne
 May 27, 2014

After providing an overview of HP’s new enterprise inkjet series, discussing its positioning and key features, and explaining its cost benefits, I will address the experience of using one of the models in our office. Over the last few weeks, my colleagues and I have tested the Officejet Enterprise X585z MFP, the top-of-the-line model in the series. While our office is not necessarily the size of an “enterprise” or large business (fewer than 50 people work regularly out of the Boston-based headquarters), our print volumes are likely in sync with the device’s recommended page volume of up to 6,000 pages per month.

The HP Officejet Enterprise X585z MFP in our office

We are not a testing company, but I believe our experience can be instructive as it represents a real-world trial of the device. Like most businesses, we have certain requirements and preferences for our printouts/scans/etc., and are able to evaluate how well the X585z meets our requirements. Read more »

HP’s enterprise ink series: positioning & key features

Christine Dunne Dunne
 Apr 14, 2014

HP is targeting its new page-wide business inkjet series towards the “enterprise,” which the company defines as “large” organizations with solutions needs around manageability, security, extensibility, etc. In addition, HP suggests the devices are intended for groups of 5 to 15 users who print up to 6,000 pages per month.

Positioning of new HP Officejet Enterprise X series

The new Officejet Enterprise X line incorporates features and functionality that go beyond the capabilities of the Officejet Pro X series, including more robust scanning, embedded OCR, a pull-out keyboard, a larger touchscreen, customizable job shortcuts, full solutions capability, and a secure hard disk. It is clear these features were included with the needs of larger businesses in mind.

However, the positioning of these devices as “enterprise” is likely something that is going to prove subjective, especially as the definition of “enterprise” often varies from one vendor to another. Read more »

Harnessing the power of the network!

Anne Valaitis
 Jul 24, 2013

Panasonic announced on July 8th, the release of its KV-SS1100 network scanning solution. The KV-SS1100 is a standalone device that integrates with Panasonic’s portfolio of standalone document scanner devices to then convert into a network-enabled capture device, no matter what the speed of scanner chosen.


The SV1100 features a 7” LCD touchscreen with a 1024×600 resolution and a scratch-protection sheet, and a hardware button for quick scanning.

Panasonic claims that the SS1100 will eliminate the need for laborious tasks like manual scanning and data entry by providing the wired or wireless network connection businesses need to keep their documents flowing. With the KV-SS1100, files are sorted, edited, auto scanned and filed to various folders based on customizable presets.

Hardware devices with the ability to “upgrade” without the need to replace the entire device are very attractive for company’s not interested in making new investments. There is tremendous benefit and value to fitting a large LCD touch panel into an existing hardware footprint, it can allow for shortcut buttons for common tasks and predefined workflows suited for a variety of vertical markets and processes that are heavily paper intensive.

Vertical markets such as Healthcare have many key process and paper ingestion areas that are vital to handling hardcopy items such as patient records. Speed and accuracy of entering patient data, along with regulation and compliance in healthcare are high priority according to the InfoTrends Business Process Automation Study, specifically HIPAA requires that patient data remain private and confidential. The practice of scanning and capturing documents and content, at point of origination, is looking to meet these requirements. And the added bonus of having an adjunct device that can aid in the capture of data by creating a workflow friendly integration is vital in any business process.

Pricing and Availability
The KV-SS1100 network scanning solution is available immediately at $1,549 MSRP through authorized Panasonic resellers starting and comes with a One-Year Warranty.

NEdocs Sees Growth Opportunities in AP Invoicing

Other Posts
 Jul 19, 2013

As InfoTrends continues to track the evolving document management market, we like to see how providers are expanding their services. Last week, I toured New England Document Systems in Manchester, NH to gain a better understanding of how smaller providers are remaining competitive in the document management solutions market.

Founded in 1983, New England Document Systems (NEdocs) has evolved from a microfilm services business to one that provides document imaging systems and solutions to medium and large operations. NEdocs also offers outsourced scanning, cloud storage, workflow and document automation systems, off-site records storage, accounts payable automation, and mailroom services. Clients consist of many Fortune 500 clients including Read more »

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