Posts tagged: PostalVision 2020

USPS CIO on “Delivering Customer Value in the Digital Age” at PostalVision 2020

Matt Swain
 Mar 23, 2015

PostalVision 2020I attended and  presented at my fifth PostalVision 2020 earlier this month. The conference has evolved over the years, with First Class and Standard Mail solutions increasingly pushed aside in favor of discussions about drone delivery (last year) and the Postal Service as a platform, as well as supporting the growing eCommerce landscape. One of the more interesting presentations at this event came from the U.S. Postal Service (USPS), with CIO and Executive Vice President Jim Cochrane focusing on its investment in technology.

Here are five highlights from the speech:

  1. Viewing the USPS in a new light – Cochrane views the USPS as an agile development company. “Fail, and fail fast” is his philosophy. “Keep going out and doing different things.”
  2. The mailbox at the center of Read more »

Excitement Grows for Digital Mailbox Services

Matt Swain
 Jul 10, 2012

Excitement surrounding digital mailbox services continues in the U.S. and abroad.

Recent highlights from the U.S. include:

  • Zumbox announced $10.6 million in Series C financing
  • Manilla surpassed 1 million linked accounts
  • Volly showed analysts new screen shots of its service
  • The USPS Postmaster General stated that they are not pursuing this market

Internationally, a few of the highlights include:

  • Australia Post selected Volly to power the Australia Post Digital MailBox
  • Zumbox, Computershare Ltd, and Salmat, announced Digital Post Australia
  • Canada Post is raising awareness of epost with aggressive marketing
  • The UPU continues to push forward with its .POST initiative

Here is some top-line insight and analyst perspective on these announcements: Read more »

PostalVision 2020: “USPS, Re-invent Thyself”

Matt Swain
 May 23, 2011

In response to advances in technology and changes in customer behavior, a common theme across industries today is “re-invent thyself.” This is particularly important for high-volume mailers and the global posts that serve them.

As we watch major players in the print & mail market evolving to embrace digital distribution strategies, we also see postal organizations around the globe (i.e., Australia, Finland, Italy, and Norway) creating competitive digital solutions. A post where we have seen little digital innovation to-date is the U.S. Postal Service.

It is an interesting entity, as it runs as an independent agency of the United States government and is obligated to serve all Americans, regardless of geography, at uniform price and quality. It does not receive taxpayer dollars, yet is not privatized. It is chastised for high overhead, but is often handcuffed by Congressional oversight when it attempts to change. For instance, the USPS has a mandated prefunding schedule for its retiree health benefits program of $5.5 billion to $5.8 billion per year through 2016–a schedule that is substantially higher than any other government agency or private-sector business.

The recent appointment of Ronald A. Stroman to Deputy Postmaster General shows a commitment to begin to influence change. Louis J. Giuliano, Chairman of the Postal Service Board of Governors, stated “[h]is depth of understanding of the legislative process as well as his demonstrated ability to work with members on both sides of the aisle makes him an important addition to the USPS team as we work through the many issues facing us today.”

On June 15th, Stroman will participate in an InfoTrends-sponsored event entitled PostalVision 2020. The conference is designed to address the relevance of the current USPS model in a digital age, and provide actionable direction for how it can evolve to a sustainable business model.  Read more »

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