Posts tagged: Pitney Bowes

2014 Insights from Leaders of Emerging Customer Communications Channel Services

Matt Swain
 Jan 14, 2014

InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.

While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.

Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?

Read more »

Volly Co-founder Joins Competitive Startup Eco-mail

Matt Swain
 Aug 21, 2013

In December of 2010, John Schloff briefed me on a new service called Volly that Pitney Bowes was working on. He later left the company, and now after nearly a year and a half on the sidelines of the digital mailbox services market, Schloff has joined new entrant Eco-mail as Managing Director of Marketing. Unlike Digital Postal Mail, doxo, Manilla and Volly, Eco-mail has no intention to create its own consumer destination. Its goal is to act as an open architecture exchange that connects producers of mail (e.g., banks, insurance providers, telcos, utilities) to their customers through any company (e.g., bank, telco, email provider, eCommerce provider) that wants to be a distributor.

Eco-mail at the Intersection of Producers, Distributors, and Consumers

I caught up with Schloff ahead of the announcement to get his perspective on coming back into the market. Here is what he had to say:

“I learned a lot during the early days of Volly, and have been watching the market intently since. It’s clear to me that four things have to happen to open this market up. First, Read more »

Doxnet 2013: Strong Attendance with an ECM Focus

Ralf Schlozer
 Jul 1, 2013

This year’s Doxnet conference and exhibition, held from June 17th to 19th in Baden Baden, Germany, was remarkable for two reasons: strong attendance and a focus on Enterprise Content Management (ECM). Doxnet (www.doxnet.eu) is a not-for-profit association for document experts and companies active in document management – usually for mission critical documents and traditionally with a focus on print output. The geographic focus is on German speaking countries and for obvious reasons the majority of members come from Germany with smaller shares from Austria and Switzerland. The event had 613 attendees pre-registered from a total of 218 companies, setting a new record attendance. The exhibition hall had strong representation from manufacturers of inserting equipment, but less so for printing system manufacturers, with only Canon/Océ, Pitney Bowes, and Ricoh exhibiting. There was also a strong showing in the area of electronic document solutions from software to service providers for electronic alternatives to printed statements.

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Print & Mail Samples from the 2013 Pitney Bowes Client Summit

Jim Hamilton
 Jun 24, 2013

This video covers some print and mail samples I collected at a Pitney Bowes customer event in Connecticut in June of 2013.

The Pitney Bowes document I reference at the end is called Get higher value ROI from color and can be found at this link.

You can find more print sample videos on the Jim Hamilton YouTube channel.

Pitney Bowes CEO Cautious on Next Steps for Volly

Matt Swain
 May 3, 2013

Pitney Bowes held a Financial Analyst Day in New York City today. While technology analysts were not invited to be there in person, I followed the live stream online. I was surprised when I first scanned the presentation slides and saw no mention of Volly. This was a significant departure from recent years and reflects the entry of a new CEO. Marc Lautenbach appears as though he is not going to put Volly on the same pedestal that former CEO Murray Martin did.

That said, Lautenbach addressed Volly toward the end of his opening remarks.

“Volly is one of our important growth opportunities, but Read more »

Are Your Solutions Advancing the Healthcare Market?

Other Posts
 Mar 26, 2013

Earlier this month, I attended the HIMSS 2013 conference, arguably the largest healthcare IT conference in the country. HIMSS attracted over 1,000 exhibitors and over 40,000 attendees, including physicians, nurses, IT administration, and healthcare providers. Mobile health (mHealth), integration, collaboration, and analytics were a big focus this year, however, much of this new mobile health technology already has widespread presence within the market. The bigger questions now are whether healthcare organizations are utilizing this technology, how it’s being implemented, and what the impacts are on patient care. Even more importantly, though, is how OEMs are addressing these trends, as many of them maintain a heavy focus on copiers and scanners rather than mHealth initiatives.

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How Much Is “Free” Worth? $19.99

Jim Hamilton
 Jan 7, 2013

The e-card below (sender’s name obscured to protect the guilty party) got me thinking about what people are willing to part with in exchange for their private information, their buying intent, or an advertisement on a message sent to a friend.

 

I have a problem with e-cards in general, but adding an advertisement to a personal message couldn’t be more impersonal. I mean, just look at it. I like Snorg Tees, but come on, who wants their holiday greeting to come with an advertisement?

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Pitney Bowes holds first European Technology Analyst Event

Other Posts
 Nov 9, 2012

On Tuesday October 30th, Pitney Bowes (PB) invited a select group of European industry analysts to attend its first ever European Analyst day; held at the five star Jumeirah Carlton Tower hotel in Knightsbridge, central London. The day provided an excellent opportunity to get an update on where Pitney Bowes is going, see demonstrations of the latest software, and to have in-depth one-to-one discussions with PB executives.

Read more »

Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

Australia Post Digital MailBox: “Registering Interest”

Matt Swain
 

When Australia Post said it was launching its Digital MailBox last week, we expected consumers would be able to dive in and start organizing their mail. That wasn’t the case. Looking back, it seemed a bit like they were rushing to be first to market, ahead of Digital Post Australia. The problem is that they are using the term “launch” somewhat liberally. Unfortunately, when they made their announcement there were technical issues that brought it down for almost a week. When I reached out to Australia Post for comment on these problems, and questioned whether the Volly technology platform was at fault, here was their response: Read more »

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