Posts tagged: OpenText

How OpenText Is Improving Customer Experience With Intelligent Forms Automation

David Stabel
 Jun 14, 2017

It has been almost one year since OpenText announced its intention to acquire HP LiquidOffice, HP TeleForm, HP Exstream, and HP Output Management for a total transaction value of $315 million. Today, these products are housed within OpenText’s Customer Experience Management (CEM) Suite, which was recently updated with the Release 16 Enhancement Pack 2 (EP2). On the LiquidOffice and TeleForm side, OpenText has completed a wealth of additional integrations with OpenText Content Server, OpenText RightFax, and MS SharePoint.

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In a recent interview with Mark Jackson, Senior Product Manager, and Bob Murphy, Sales Director for OpenText LiquidOffice and TeleForm, we learned more about today’s market for enterprise forms solutions and the dynamics driving increased demand. Before diving into our discussion with Mark and Bob, here’s some background on OpenText LiquidOffice and TeleForm.

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Highlights of the OpenText Dialogue Conference 2016

David Stabel
 Oct 10, 2016

OpenText recently invited more than 350 customers, prospects, partners, and analysts to its Dialogue 2016 conference in Ponte Vedra Beach, Florida. The team rebranded this former HP Engage event to focus on the digital transformation for meaningful conversations across multiple channels. This was the first major event to take place after OpenText acquired the HP Engage and HP Exstream assets for a total transaction price of $485 million.

Dialogie2016

Last year’s event expanded the focus to the full HP Software portfolio, while this year’s event generally focused more narrowly on the Exstream, TeleForm, and LiquidOffice investments.  As in previous years, the event focused on extensive educational sessions directed toward IT and marketing professionals, with networking opportunities to help cultivate a stronger user community. Here are our key takeaways from the event.

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Reinventing HP Inc.: The 2016 Industry Analyst Summit

Jim Hamilton
 Jul 1, 2016

Last week HP Inc. brought a sizeable group of industry analysts to Boston for the first time since splitting from Hewlett Packard Enterprise. The goal was to discuss its priorities and outline how it intends to grow. The company’s bold vision and mission statements set the tone for the details that followed:

  • Vision: Create technology that makes life better for everyone everywhere
  • Mission: Engineer experiences that amaze

HP Strategy

Dion Weisler kicked off the event by outlining the company’s strategy and describing four major trends that impact the company’s decisions: Read more »

HP Inc Continues to Divest its Software Assets to OpenText

David Stabel
 Jun 21, 2016

OpenText announced yesterday that it has entered into a definitive agreement to acquire the Customer Communications Management (CCM) assets from HP Inc for USD $315M following an earlier acquisition of HP Inc’s customer engagement software assets for USD $170M (read InfoTrends’ blog on this here). The transaction is expected to be finalized by early 2017 and is subject to regulatory approvals and closing conditions.

HP and OpenText Logos

Included in the sale this time is HP Exstream, HP Output Management, HP TeleForm and HP LiquidOffice for CCM, process automation, and document delivery solutions. Additionally, OpenText and HP Inc also announced that they will look into opportunities to work together to continue to expand their software solutions to benefit customers of both companies while moving forward with this transaction.

According to the announcement, OpenText expects to generate between USD $110M and USD $125M of annualized revenues, which means they are seeking a 2.5 to 3 year return on investment.

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Ricoh Announces Platform at LegalTech to Enhance Workflows and Reduce Costs for Law Firms

Allison Correia
 Feb 19, 2015

This year at the annual LegalTech show held Feb. 3-5 at the New York City Hilton Midtown, over 100 exhibitors shared the tradeshow floor to demonstrate and display their robust technology geared to help law firms and legal professionals optimize their businesses and workflows. One of the most exciting announcements of the show was Ricoh’s newest offering that they are temporarily calling “Legal MFP”, a platform that can be used on select Ricoh MFP devices to improve end-user workflow while enhancing operational efficiencies, and lowering costs. Read more »

OpenText Acquires Actuate

David Stabel
 Jan 20, 2015

On December 5, 2014, OpenText announced its intention to acquire Actuate for around US$330M. One month later, on January 16, 2015, OpenText announced the successful completion of it. This acquisition follows a series of takeovers by OpenText throughout recent years with the objective to become the leader in the Enterprise Information Management (EIM) market. A market that OpenText estimates to be almost US$21B in size.

 

Some of OpenText’s earlier acquisitions were targeted to strengthen its Customer Experience Management (CEM) suite: Artesia (August 2004), a provider of Digital Asset Management (DAM) solutions; RedDot (October 2006), a provider of web site management solutions; Vignette (July 2009), a provider of Web Content Management (WCM) solutions; and StreamServe (October 2010), a provider of Customer Communications Management (CCM) solutions. InfoTrends believes both OpenText and Actuate will benefit from this acquisition. This blog briefly explains why.

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Digital Asset Management: What’s New and Coming Soon to DAM NY

Other Posts
 Apr 23, 2014

Digital Asset Management (DAM) as we have come to know it over the years is the notion of managing and archive important and often valuable digital assets. However, as multi-media distribution continues to grow, so does the roll of DAM in all aspects of the workflow. DAM systems now have the ability to support projects from the very beginning and integrate easily into production and distribution, DAM in this capacity has become the rule not the exception.

DAM is also the driving force behind marketers, publishers, and enterprises delivering rich-media content across various channels, languages, and locations to customers. It sits at the core of many workflow processes within these organizations to ensure brand consistency and the proper use of assets. Even today, DAM continues to evolve to support the changing media landscape as determined by the demands of consumers. Here are some of the current trends that are changing DAM solutions and driving new opportunities for its use today:

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Ricoh’s Announcement at HIMSS 2014

Allison Correia
 Mar 10, 2014

HIMSS, a nonprofit organization with the goal to promote the best use of information technology in the healthcare industry, held its annual conference this year in Orlando February 23- 26. The event brought in over 1,200 exhibitors and over 40,000 attendees — including physicians, nurses, IT administration, and healthcare providers. Some focused topics and themes among exhibitors and attendees included Meaningful Use, interoperability, patient engagement, mobile health (mHealth), analytics, population health, and the preparation for the ICD-10 codes (which go into effect in October 2014). There were also many new products and partnership announcements. Read more »

2016 InfoTrends, Inc.

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