Posts tagged: Neopost

Quadient: A New Ecosystem for Customer Experience

David Stabel
 Sep 12, 2017

Today, Neopost announced the introduction of a newly created business division: Quadient, replacing its Enterprise Digital Solutions (EDS) business division. With Quadient, Neopost combines three companies that operated independently under EDS into a new division focused on digital communications and customer experience solutions:

  • Satori Software. Acquired in 2009 and a provider of mailing and data quality solutions. Satori software allows mail senders to validate addresses, correct them, update them in real time and remove duplicates.
  • GMC Software. Acquired in 2012. Today, GMC Software is considered a leader and innovator in the customer communications management (CCM) solutions space.
  • Human Inference. A data quality solution provider focused on master data quality improvement. Neopost acquired this Dutch based company in 2012.
The New Quadient Logo

The New Quadient Logo

These past acquisitions fitted into a bigger strategy. To leverage the power of that strategy, it makes sense to reorganizing into Quadient. By doing so, Neopost is repositioned to focus on offering enterprise solutions for customer experience management (including CCM), mobile application development/digital experiences, and data management. The logic is simple: as customer experience becomes a strategic component for businesses, businesses need ways to quickly implement and personalized these experiences along the customer journey. Tools for managing this process as well as the data (quality) required for personalization are key.

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Neopost takes GMC to SMB market

Other Posts
 Apr 6, 2015

Three years after the GMC acquisition, Neopost has done what it said it would do at time of the purchase— adapt the high-end GMC document composition technology as a scaled-down SaaS offering available for its many Small & Medium sized Business (SMB) customers.

Called neoPreference, and marketed by Neopost (not GMC), the solution focuses on helping SMB companies create, send and archive multi-channel communications. Through a print driver, an existing structured document such as an invoice, newsletter or statement can be submitted to the system. At time of writing, the system accepts MS Excel, MS Word, or PDF files and converts them into HTML. At this point, users (using a web-based interface ) need to identify data capture areas (see Figure 1), setup business rules or specify document enhancements just once to create the document template. Once the business rules or document enhancements have been specified and the rules are activated, each subsequent document submission will follow an automated workflow that enables document enhancements, digital signatures (for secure invoicing), multi-channel output, cloud-based archiving and tracking of electronic communications.

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Neopost Acquires GMC Software

Other Posts
 Jul 13, 2012

On July 12th 2012, French-based mailroom solutions company Neopost announced it had come to terms to acquire Swiss-based Customer Communication Management (CCM) provider GMC Software Technology. For Neopost, this acquisition marks an important step in its ambition to diversify and grow its revenues beyond support of physical mail. For GMC, the acquisition allows the company to have a bigger impact in the enterprise space, as well as to benefit from Neopost’s strong presence in the small-to-medium business (SMB) market.

With the acquisition of GMC (for approximately 2X revenue), Neopost got its hand on a jewel; one of the few remaining independent CCM providers that was desired by many, but in good Swiss tradition was “not for sale” for a long time. The company has a strong management team, good technology, a wide range of partnerships, and a large customer base–especially among high-volume service bureaus. The company is well-respected in the market for its solid execution and managed to show healthy growth in the past few years, even during the 2008-2009 recession. Read more »

Graph Expo 2011: Another Inkjet Show

Jim Hamilton
 Sep 8, 2011

Inkjet developments continue to dominate graphic arts trade shows. Graph Expo, starting this Sunday in Chicago, is no exception. Here’s a quick look at some of the inkjet developments I expect to see at the show. Read more »

Delphax to Develop Production Color Inkjet Product Based on Memjet Heads

Jim Hamilton
 Apr 29, 2011

Over the past year there have been quite a few Memjet partnership announcements, but most have been for office or tabletop label printers. In the production document space, there was the announcement from Neopost about a Memjet partnership, but yesterday’s news from Delphax is the first time that Memjet has been linked to a company with a history of selling production document printing systems. That’s interesting news.

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Rena Show Memjet-based Prototype for Direct Mail

Bob Leahey
 May 1, 2010

At this month’s On Demand show in Philadelphia, Rena Systems (Oaks, PA) showed a tabletop addressing system based on a page-wide, CMYK head from Memjet (San Diego, CA). Rena says the printer, the name of which is unreleased, is planned to be commercially available by the end of this year. If so, the printer could be the first Memjet-based printer to be marketed for any application.

Memjet is the product development and head manufacturing enterprise charged with implementing print systems of various types based on the inkjet technology patents of Silverbrook Research (Balmain, Australia). Rena Systems, founded in 1984, is a leading manufacturer of inkjet addressing systems based on monochrome thermal inkjet heads from Hewlett-Packard; in 2009, Rena Systems was acquired by Neopost USA (Milford, CT), a major maker of inserters and other mailing equipment.

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