Posts tagged: MFP

Are Millennials All That Different? Not Really.

Christine Dunne Dunne
 Jun 1, 2017

Companies are eager to learn more about Millennials, or those born roughly between 1981 and 1997 (making them between 20 and 36 years old). As they enter the workforce and move up the corporate ranks, they are increasingly making decisions around what to purchase and how to conduct business.

Here at Keypoint Intelligence, we frequently receive questions from clients interested in how Millennials are behaving differently from their Generation X and Baby Boomer counterparts—particularly from an office printing and document workflow perspective. Perhaps surprisingly, a mounting body of research is showing they are quite similar in their habits.

European primary research as an example
Last year, we conducted a web survey of 250 Western European office workers (125 in Spain; 125 in the United Kingdom). Responses were balanced across four age ranges: 18-29 year olds, 30-39 year olds, 40-49 year olds, and 50+ year olds. Among the 18-29 year olds, the large majority of whom are Millennials, printing levels were similar to (and in some cases greater than) those of older workers. For example, similar percentages of Millennials are printing various document types.

Percent of respondents that print various types of work documents

Percent of respondents that print various types of work documents

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Xerox Making MFPs Smarter with New Enhancements

Allison Correia
 Mar 11, 2016

Xerox ConnectKey User Interface

Yesterday, March 10th, Xerox announced advancements to its Xerox ConnectKey technology to expand what multifunction printers (MFPs) can do in the workplace. The Xerox ConnectKey-enabled i-Series MFPs are equipped with ready-to-use apps, speed up paper-dependent business processes and make it easier for users to collaborate and work more effectively. The technology also gives Xerox and its partners opportunities to better understand customer business needs and uncover new recurring revenue streams. Read more »

Lexmark International Set to Acquire Kofax Ltd

Anne Valaitis
 Mar 25, 2015

 

 

In what seems to be shaping up as an exciting year in document and information technology, late yesterday it was announced that Lexmark International would seek to acquire Kofax Ltd for approximately $11 a share, or $1 billion. Upon news of the agreement, Kofax shares spiked 36%.  This is most certainly a disruptive move by Lexington, Kentucky-based Lexmark, and it positions them to be a “powerhouse” in intelligent capture and document processing while adding sophisticated platform capabilities for BPM.

Lexmark’s most recent acquisitions:

 

Lexmark’s acquisition spree kicked off in 2010, when the company acquired Kansas-based Perceptive Software (for a reported $280 million) with the goal of transitioning from a hardware-centric vendor to a solutions provider. Perceptive Software was a major provider of ECM software and solutions with specific strength in the higher education, healthcare and government sectors and its Image Now software platform offers a broad range of workflow solutions.

The marriage offered clear synergies for growth at a time when Lexmark’s revenue had slumped following the decline of the inkjet market.  Lexmark’s subsequent exit from the inkjet business reaffirmed the importance of new revenues streams. Lexmark, with its global infrastructure of direct & indirect channel for printing hardware, was an excellent fit for Perceptive with its advanced software solutions and vertical expertise. Both came from positions of strength in the medium sized business sector reaching up to the enterprise.

 

 

 

Irvine California-based Kofax provides a diverse set of software and platform solutions for information intensive customer interactions.  With $297 million in revenues reported in 2014, the company has direct sales operations in 30 countries and 850 channel partners working in 70 countries. Kofax has also made strategic acquisition investments in recent years.  In February 2013, Kofax acquired Altosoft to add business intelligence and analytics, then shortly after in July they acquired Kapow for data analytics. In September 2014, Kofax further strengthened its capabilities by obtaining Softpro GmbH for e-signature and fraud detection.
The combination of solutions from Lexmark (with Perceptive) and Kofax for sophisticated capture, intelligent routing, data mining/analytics and other key business processes creates a very strong and comprehensive portfolio.

“The acquisition of Kofax enhances our best-in-class offerings so our customers can capture, manage, access, and act upon their information more efficiently, and extends Lexmark into the high-growth smart process applications market,” said Paul Rooke, Lexmark chairman and chief executive officer. “Our customers will have a breadth of hardware and software solutions that connect their information silos and automate their business processes – enabling them to access the most relevant information at the moment they need it to drive business forward”.

“We believe joining forces with Lexmark benefits our customers, partners, employees and shareholders and the merger will build on Kofax’s rich history of continuous innovation,” said Reynolds C. Bish, chief executive officer, Kofax. “Our market-leading ability to simplify and transform the First Mile™ of customer engagement is a strong complement to Perceptive Software’s strength in managing information across silos. As a result, we’re excited about the future and working together to realize the full potential of this opportunity to the benefit of all stakeholders.”

 

The Kofax acquisition reflects Lexmark’s ever-growing emphasis on software (including enterprise content management, business process management, document output management, search, intelligent capture software, vertical-oriented solutions); other high value offerings like laser products and MPS; and creating synergies among all three. The Kofax pickup also provides Lexmark with strong end to end vertical industry solutions such as financial services, insurance and healthcare, thus providing a foothold in the entire document lifecycle.     This is a significant move for Lexmark into software, considering a short time ago they were primarily print focused. This industry will continue to change and transform rapidly away from printed pages, and towards flexible, sophisticated solutions designed to solve business problems.

 

HP Introduces Next-Generation LaserJet Printers

Christine Dunne Dunne
 Mar 10, 2015

Today, HP announced the global launch of a “re-engineered, sleek” new series of A4 color LaserJet printers intended to make businesses more efficient. The devices—which consist of one MFP and three single function printers—are a significant departure from previous LaserJet products. Comprising new “JetIntelligence” technology, they take up 40% less space; use up to 53% less energy; and wake up, print, and duplex “in a fraction of the time.”

The “enterprise” M552 and M553 single function printers, for instance, offer 100% duplex productivity—meaning that in addition to printing 40 one-sided pages per minute they can achieve 40 images per minute spread across two sides of the page. HP says the announcement represents its most significant laser printing re-engineering since the launch of the first LaserJet in 1984.

Footprint of New HP LaserJet Devices

Source: HP press event in New York City

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Ricoh Announces Platform at LegalTech to Enhance Workflows and Reduce Costs for Law Firms

Allison Correia
 Feb 19, 2015

This year at the annual LegalTech show held Feb. 3-5 at the New York City Hilton Midtown, over 100 exhibitors shared the tradeshow floor to demonstrate and display their robust technology geared to help law firms and legal professionals optimize their businesses and workflows. One of the most exciting announcements of the show was Ricoh’s newest offering that they are temporarily calling “Legal MFP”, a platform that can be used on select Ricoh MFP devices to improve end-user workflow while enhancing operational efficiencies, and lowering costs. Read more »

Samsung Reveals Exciting New Product at Annual Dealer Event

Allison Correia
 Oct 21, 2014

On September 10th through 12th Samsung’s Enterprise Business Division held its annual Print and Imaging National summit for Samsung dealers at the Hyatt Regency in Dallas, Texas. The conference was designed to educate attendees on Samsung’s strategy and vision for the future, introduce new lineups of products and technologies, and enlighten dealers on new marketing implementation/execution plans for pushing these new products. Approximately 300 people attended the event, including dealers, ISV partners, and analysts. Read more »

OKI and DocuWare Collaborate to Improve Document Processing and Workflow

Allison Correia
 Jun 11, 2014

On June 5th, OKI Data Americas announced the development of DocuWare Module Connect to OKI, which serves as a connector between DocuWare content management solutions and OKI MFPs featuring the smart Extendable Platform. This seamless integration of DocuWare’s solutions and OKI’s smart MFPs enables the digitization of paper documents, optimizing and simplifying document processing and workflow. Read more »

HP’s new enterprise ink series: user experience

Christine Dunne Dunne
 May 27, 2014

After providing an overview of HP’s new enterprise inkjet series, discussing its positioning and key features, and explaining its cost benefits, I will address the experience of using one of the models in our office. Over the last few weeks, my colleagues and I have tested the Officejet Enterprise X585z MFP, the top-of-the-line model in the series. While our office is not necessarily the size of an “enterprise” or large business (fewer than 50 people work regularly out of the Boston-based headquarters), our print volumes are likely in sync with the device’s recommended page volume of up to 6,000 pages per month.

The HP Officejet Enterprise X585z MFP in our office

We are not a testing company, but I believe our experience can be instructive as it represents a real-world trial of the device. Like most businesses, we have certain requirements and preferences for our printouts/scans/etc., and are able to evaluate how well the X585z meets our requirements. Read more »

In North America, A4 laser MFPs drive office equipment growth in 2013

Barbara Richards
 Mar 27, 2014

Overall, the North America office equipment market continued to decline in total unit shipments in 2013. Total unit shipments of all office single function printers and MFPs declined 5.9% year over year; this figure includes all technologies — laser and inkjet. Once again, HP held the number one market share position in 2013 with 54.7% share. This was followed by Canon with 17.1% and Epson with 11.8% share.

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How do customers make purchase decisions?

Christine Dunne Dunne
 Jan 27, 2014

As part of InfoTrends’ research for clients, we have mapped the steps in the customer decision-making process. Typically, the customer journey includes six main steps: satisfied with current device, trigger event/need recognition, research and fact finding, evaluation of options, purchase, and usage experience.

Upon returning from my maternity leave a few weeks ago, I began wondering how I fit into this model. I received a multifunction printer (MFP) for Christmas that I had selected myself. As it turns out, my decision-making process aligns with the steps outlined above. I will discuss my experience below, followed by some questions print device vendors may like to consider. Read more »

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