Posts tagged: Manilla

Google Entering the Bill Delivery & Payment Market?

Matt Swain
 Mar 30, 2015

Last week, Re/code published an article which reported that Google is working on a project called Pony Express to help customers receive and pay their bills within their Gmail accounts. Google declined to comment.

In our 2011 study entitled The Emergence of Digital Mailbox Services, we explored the possibility of a leading consumer technology service vendor entering—and disrupting—this market. Here’s an excerpt from that study: Read more »

Broadridge and Pitney Bowes Double Down on Digital Delivery with Launch of Inlet

Matt Swain
 Jun 9, 2014

Broadridge Financial Solutions and Pitney Bowes announced today that they have formed a joint venture and launched a new technology platform named Inlet. Inlet is being billed as a platform “that will make it easier for companies to distribute statements, bills and other documents to consumers via participating online channels.” Essentially, this means that the approach is to act as a behind the scenes secure digital mail aggregation service that will be made available to businesses seeking expanded online services functionality for their customers.

The Wall Street Journal preempted the press release and reported on the announcement last Friday.

The logo has been deliberately designed to Read more »

Hearst’s Digital Mailbox Service Manilla to Close

Matt Swain
 May 12, 2014

On the heels of last month’s news that Zumbox would be shuttering its operations, now Hearst Corporation’s competitive digital mailbox service has made a similar announcement. Here is the message that Manilla users received over the weekend: Read more »

2014 Insights from Leaders of Emerging Customer Communications Channel Services

Matt Swain
 Jan 14, 2014

InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.

While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.

Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?

Read more »

Check Brings Mobile Payments Capabilities to Billers

Matt Swain
 Oct 24, 2013

The account consolidation and mobile bill payments markets continue to heat up, with a variety of innovative services and growing consumer interest creating pressure on billers to support consolidation and provide mobile options. One of the most active players has been Check, which announced in September a $24 million Series C investment–from Menlo Ventures, Morgenthaler Ventures, and Pitango Venture Capital–bringing the total investment to $49 million. Already with millions of active users, Check is now offering its mobile bill pay service to billers who want to fill this gap within their payment options.

As a refresher on Check, here is what you need to know:

  • Free mobile app to pay and track bills
  • Changed its name from Pageonce in May
  • Founded in 2007 to provide online account consolidation and tracking
  • Expanded into bill payments with an emphasis on mobile (98% of usage)
  • Cites 10 million users and averages $2 million/day in bill payments processed
  • Users have access to 8,000+ billers by entering user ID and password
  • Revenue comes from Read more »

Volly Co-founder Joins Competitive Startup Eco-mail

Matt Swain
 Aug 21, 2013

In December of 2010, John Schloff briefed me on a new service called Volly that Pitney Bowes was working on. He later left the company, and now after nearly a year and a half on the sidelines of the digital mailbox services market, Schloff has joined new entrant Eco-mail as Managing Director of Marketing. Unlike Digital Postal Mail, doxo, Manilla and Volly, Eco-mail has no intention to create its own consumer destination. Its goal is to act as an open architecture exchange that connects producers of mail (e.g., banks, insurance providers, telcos, utilities) to their customers through any company (e.g., bank, telco, email provider, eCommerce provider) that wants to be a distributor.

Eco-mail at the Intersection of Producers, Distributors, and Consumers

I caught up with Schloff ahead of the announcement to get his perspective on coming back into the market. Here is what he had to say:

“I learned a lot during the early days of Volly, and have been watching the market intently since. It’s clear to me that four things have to happen to open this market up. First, Read more »

You’ve Got Mail: Manilla Adds Value for AOL Users

Matt Swain
 Aug 13, 2013

AOL Bill Manager launched today, powered by Manilla. This is the first time that Manilla has done a deep integration to allow consumers to interact with its services at a site other than Manilla.com. It is an important milestone for Manilla–and the broader digital mailbox services category–because it reinforces the opportunity to reach large concentrations of potential users via integrations with existing consumer destinations. AOL Bill Manager has a prominent position on the Finance page and Manilla’s branding remains strong, as shown below.

Via the press release, Manilla CEO Jim Schinella had this to say:

“…[O]ur partnership with AOL represents the next step in our continued commitment to reducing paper mail and creating the best solution for our users. AOL Bill Manager is the result of Read more »

Pitney Bowes CEO Cautious on Next Steps for Volly

Matt Swain
 May 3, 2013

Pitney Bowes held a Financial Analyst Day in New York City today. While technology analysts were not invited to be there in person, I followed the live stream online. I was surprised when I first scanned the presentation slides and saw no mention of Volly. This was a significant departure from recent years and reflects the entry of a new CEO. Marc Lautenbach appears as though he is not going to put Volly on the same pedestal that former CEO Murray Martin did.

That said, Lautenbach addressed Volly toward the end of his opening remarks.

“Volly is one of our important growth opportunities, but Read more »

Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

Excitement Grows for Digital Mailbox Services

Matt Swain
 Jul 10, 2012

Excitement surrounding digital mailbox services continues in the U.S. and abroad.

Recent highlights from the U.S. include:

  • Zumbox announced $10.6 million in Series C financing
  • Manilla surpassed 1 million linked accounts
  • Volly showed analysts new screen shots of its service
  • The USPS Postmaster General stated that they are not pursuing this market

Internationally, a few of the highlights include:

  • Australia Post selected Volly to power the Australia Post Digital MailBox
  • Zumbox, Computershare Ltd, and Salmat, announced Digital Post Australia
  • Canada Post is raising awareness of epost with aggressive marketing
  • The UPU continues to push forward with its .POST initiative

Here is some top-line insight and analyst perspective on these announcements: Read more »

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