Posts tagged: government

Highlights from DSF18: The DOCUMENT Strategy Forum

David Stabel
 Jun 12, 2018

Celebrating its 10th year, the 2018 DOCUMENT Strategy Forum (DSF18) was held last month (May 21 – 23) in downtown Boston, MA. This peer-driven, peer-reviewed, and peer-produced conference is designed to educate professionals on how to deliver and manage customer communications, customer engagement, and information management. As was the case in previous years, the 2018 event offered a wide array of educational sessions, executive round tables, panels, and inspiring keynotes. Visitors had plenty of opportunities to network with industry peers or any of the 44 exhibitors in attendance.

This year’s opening keynote speech was given by Ian Khan, a world-renowned speaker and author. During his keynote entitled “Tomorrow 4.0: Are You Ready for the Fourth Industrial Revolution?”, he asserted that man and machine are coming together in new and unprecedented ways in today’s era of digital disruption.

Industrial revolutions are momentous events, and many experts believe that only a few have occurred to date. The first was triggered in the 1700s by the commercial steam engine and the mechanical loom. The second took place prior to World War I with the harnessing of electricity and mass production. The third occurred when technology shifted from analog electronic and mechanical devices to digital technologies and computers. A number of industry strategists now believe that we have entered the fourth revolution, which builds on the third revolution. It is driven by interconnected digital technologies and has been marked by technological breakthroughs in a number of fields.

During his keynote speech, Khan hinted that we might actually be on the cusp of a fifth Industrial Revolution, which is all about Artificial Intelligence (AI). He believes that many of today’s emerging technologies will impact industries more profoundly in the very near future than they have in the past 500 years.

Timur Kalimov, Vice President of Products and Services at HyperScience, expanded on Khan’s keynote by talking about the claims that vendors make about AI. When it comes to Artificial Intelligence, Kalimov suggests being skeptical of vendors that fall into the following categories:

  • “Singularity” vendors basically claim that their AI solutions can handle everything in terms of performing machine learning. For machine learning to work well, though, the AI solution must develop a painstaking understanding of the specific business problems that the company is working to address. Unfortunately, none of today’s AI solutions have been able to master this capability.
  • “Trainer” vendors promise to deliver a working product after the business has provided its customer data. The challenge is that this data will not usually have been collected with machine learning in mind, and it will often be subject to strict security and privacy constraints. Furthermore, since machine learning is  uncertain by its very nature, it is impossible to know if a functional solution is even a reality at the outset.
  • “Perfectionist” vendors promise 100% automation with no human involvement. The issue with this approach is that neither people nor machines are perfect. The reality is that machines will need human supervision when real-world problems arise.

Another concept that was front and center during the sessions at DSF 18 was the European Union’s General Data Protection Regulation (GDPR), which was officially implemented on May 25, 2018. The legislation is expected to influence the formation of data localization laws on a global basis, and it will likely have a major impact on where and how enterprises do business. During a Compliance Power Session during DSF 18, Lauren Barnes (S&P Global), Kurt Neumann (Prime Therapeutics), Tom Serven (State Street), and Lane Severson (Doculabs) spoke about how today’s businesses can prepare for regulations like GDPR. Although this is a European initiative, GDPR is expected to have wide-ranging implications for companies on a worldwide basis.

According to survey data on Marketing Communications from Keypoint Intelligence – InfoTrends, only 41% of respondents in North America and 56% of those in Western Europe had already taken steps to prepare for GDPR. Most respondents were at least aware of the regulation, but the share of respondents who were unaware of it was considerably higher in North America than it was in Europe.

Another common theme that came up multiple times during the educational sessions at DSF 18 was the commoditization of the customer experience. Today’s businesses are strongly focused on delivering a better overall experience to increase customer satisfaction, engagement, and loyalty. In response to this, a number of vendors are developing solutions that are designed to improve specific parts of the overall customer experience.

Alan Pelz-Sharpe of DEEP ANALYSIS presented a session on the impact of blockchain during the PFMA Annual Conference, which was co-located with DSF 18. Pelz-Sharpe believes that blockchain—a shared digital ledger for recording the history of transactions—will be the biggest disruptor of business information management in decades.

Blockchain is distributed across a network, so the entire ledger is stored multiple times in various locations. Every computer that is part of the blockchain network will contain a complete copy of the entire ledger. This method of storage is absolutely secure because the ledger in the blockchain is immutable and cannot be changed. This makes it ideal for documenting contracts, legal documents, and other critical documentation along a variety of supply chains.

The 10th annual DOCUMENT Strategy Forum placed a strong focus on transforming processes, the changing regulatory landscape, and disruptive technologies. Artificial Intelligence, regulations like GDPR, the customer experience, and blockchain will continue to shape and reshape our industry. Industry players must keep pace with and react to these new and emerging trends, and educational events like DSF are a great way for service providers and vendors to ensure that they can do just that!

The GDPR Implementation is Here… Are You Prepared?

Will Morgan
 May 24, 2018

According to PYMNTS.com, e-Commerce related fraud attacks have risen by 30% in the past year. Each high-profile security breach, data leak, or hacking scandal has heightened consumer awareness about the vulnerability of their personal information, and this has placed businesses in a difficult position. On one hand, enterprises need as much consumer information as possible to deliver relevant, personalized communications that can enhance the overall customer experience and ultimately improve satisfaction. On the other hand, these same enterprises are also obligated to protect their customers’ privacy while remaining in compliance with an increasingly stringent and complex web of regulations that instituted and enforced by governments working to protect their citizens. Today’s businesses must strike a balance between harvesting consumer information while also keeping it safe, and this can be a substantial challenge.

The European Union’s General Data Protection Regulation (GDPR) goes into effect on Friday, May 25, threatening to make the balance that enterprises are struggling with even more precarious. The legislation is expected to influence the formation of data localization laws on a global basis, and it will likely have a major impact on where and how enterprises do business. GDPR, which replaces “Privacy Shield” in the European Union (itself a replacement for the “Safe Harbor” law), returns ownership of personal data (data that can be used to directly or indirectly identify an individual) back to the continent’s consumers and grants them sweeping control over its use. Any organization that gathers, archives, processes, or manages the personal information of one of the EU’s “data subjects” is now bound by this new regulation. Read more »

Xerox Evolving in 2015 with New Product Announcements

Allison Correia
 Apr 28, 2015

Xerox, a leader in document technology and services, today announced several new solutions and services that will add to their history of innovation. Xerox’s Large Enterprise Operations (LEO) is aligning its services offering by key vertical market to connect MPS & BPO. Read more »

September News Heats Up Mobile Market

Carrie Sylvester
 Sep 20, 2013

Image credit: ZDNet

iOS (iPhone) in the News

Apple once again held true to its history of a September iPhone introduction. There was much speculation around the impending announcement and Apple delivered by introducing two models on September 11th — the iPhone 5c and the 5s. Although the overall excitement for some seems to be waning that never stops the true Fan Boys; the very day the phones were announced, there was a guy in Tokyo that lined up in front of his local Apple Store and lines continue to form wherever the phones will be available even though they will be available  on September 20th.

Read more »

Making Laws with XML? Not this time…

Other Posts
 Feb 13, 2009

In 2006, I had the pleasure of working with several InfoTrends analysts, industry vendors, and technology users on some intriguing research entitled Multi-Channel Communications: The Content Publishing Workflow Challenge. As part of that document, we put together a solid case study on the California Legislative Bureau’s investments in XML technology for drafting bills.

The drivers for the solution were compelling — the creation of state law represents one of the most component-oriented content and collaboration-centric processes I’ve examined. Hundreds of senators and representatives may be involved from remote locations; sections of text require on-going additions and refinement up to the minute the law is passed; and the final document must be secured, archived, searchable, and widely available to participants and outsiders ASAP. XML document solutions were perfect for the purpose, and I highly recommend you check out this piece.

Fast-forward to the present day and the much-awaited/maligned stimulus bill proceeding through Congress. I awoke this morning to find this stimulus bill rendition, which the NYTimes accurately describes as “filled with hand-written copy-editing marks, insertions scrawled in the margins, deletions of whole paragraphs boxed with X’s slashing through them,and a variety of curious hash marks and other annotations.” Read more »

Analyzing the 2009 Federal Budget – $71B in IT spend

Other Posts
 Jan 28, 2009

I was researching some government data this afternoon and noticed that the 2009 Federal budget had been posted as well as some analytical perspectives.

Let’s skip right to page 157 in the analysis, a section titled INTEGRATING SERVICES WITH INFORMATION TECHNOLOGY, which provides a discussion of the “$71 billion for Information Technology (IT) and the associated support services” that the President (Bush) had proposed. This represents a 3.8% increase over the 2008 budget, but it’s possible additional or reduced government spend by the Obama administration may change this figure. Read more »

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