Posts tagged: GMC Software

Quadient: A New Ecosystem for Customer Experience

David Stabel
 Sep 12, 2017

Today, Neopost announced the introduction of a newly created business division: Quadient, replacing its Enterprise Digital Solutions (EDS) business division. With Quadient, Neopost combines three companies that operated independently under EDS into a new division focused on digital communications and customer experience solutions:

  • Satori Software. Acquired in 2009 and a provider of mailing and data quality solutions. Satori software allows mail senders to validate addresses, correct them, update them in real time and remove duplicates.
  • GMC Software. Acquired in 2012. Today, GMC Software is considered a leader and innovator in the customer communications management (CCM) solutions space.
  • Human Inference. A data quality solution provider focused on master data quality improvement. Neopost acquired this Dutch based company in 2012.
The New Quadient Logo

The New Quadient Logo

These past acquisitions fitted into a bigger strategy. To leverage the power of that strategy, it makes sense to reorganizing into Quadient. By doing so, Neopost is repositioned to focus on offering enterprise solutions for customer experience management (including CCM), mobile application development/digital experiences, and data management. The logic is simple: as customer experience becomes a strategic component for businesses, businesses need ways to quickly implement and personalized these experiences along the customer journey. Tools for managing this process as well as the data (quality) required for personalization are key.

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What does SaaS bring to CCM?

David Stabel
 Dec 21, 2015

The growing shift toward subscription-based software sales presents both challenges and opportunities for vendors in the customer communications management (CCM) sector—where on-premises licensing has previously been the norm. This blog post explores the impact of CCM as a Service on these vendors.

cloud-hosting

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Neopost Acquires GMC Software

Other Posts
 Jul 13, 2012

On July 12th 2012, French-based mailroom solutions company Neopost announced it had come to terms to acquire Swiss-based Customer Communication Management (CCM) provider GMC Software Technology. For Neopost, this acquisition marks an important step in its ambition to diversify and grow its revenues beyond support of physical mail. For GMC, the acquisition allows the company to have a bigger impact in the enterprise space, as well as to benefit from Neopost’s strong presence in the small-to-medium business (SMB) market.

With the acquisition of GMC (for approximately 2X revenue), Neopost got its hand on a jewel; one of the few remaining independent CCM providers that was desired by many, but in good Swiss tradition was “not for sale” for a long time. The company has a strong management team, good technology, a wide range of partnerships, and a large customer base–especially among high-volume service bureaus. The company is well-respected in the market for its solid execution and managed to show healthy growth in the past few years, even during the 2008-2009 recession. Read more »

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