Posts tagged: FSSI

2014 Insights from Outsourcing Providers Supporting the Customer Communications Market

Matt Swain
 Feb 5, 2014

With the launch of our Customer Communications Channels & Trends advisory service last month, we published a blog post that provided perspective from some of the channel players on what they foresee to be the most exciting event for their services in 2014. Another set of key influencers in the customer communications market are the outsourcing service bureaus. These are the companies that businesses have long enlisted to print their bills, statements, notices, and other critical communications. As the market has evolved to embrace multi-channel delivery, so too have the service bureaus supporting the market. We checked in with several of them regarding their thoughts for 2014.

Here are their responses to the question “How have you prepared to address the multi-channel delivery and payment needs of your clients in 2014?

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Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

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