Posts tagged: DST Output

2014 Insights from Outsourcing Providers Supporting the Customer Communications Market

Matt Swain
 Feb 5, 2014

With the launch of our Customer Communications Channels & Trends advisory service last month, we published a blog post that provided perspective from some of the channel players on what they foresee to be the most exciting event for their services in 2014. Another set of key influencers in the customer communications market are the outsourcing service bureaus. These are the companies that businesses have long enlisted to print their bills, statements, notices, and other critical communications. As the market has evolved to embrace multi-channel delivery, so too have the service bureaus supporting the market. We checked in with several of them regarding their thoughts for 2014.

Here are their responses to the question “How have you prepared to address the multi-channel delivery and payment needs of your clients in 2014?

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A new branding for Zumbox in 2012

Matt Swain
 Feb 13, 2012

I presented at the Zumbox Advisory Board meeting in Napa last week and took the opportunity to catch up with the Zumbox team. If you are not familiar with Zumbox, it is a cloud-based, digital postal mail system replacing physical mail with a closed, secure, and interactive communications channel providing value to businesses and consumers. It delivers exact facsimiles of paper documents with features that include tracking, targeting, and campaign management integration. The Figure below provides a view of what the Zumbox user experience looks like on different media.

Digital Postal Mail, Powered by Zumbox

Here are a few important points from my discussion: Read more »

Digital Mail Updates: Payment, Promotion, and Partnership

Matt Swain
 Feb 14, 2011

In a post last month about Pitney Bowes’ Volly announcement, I also referenced doxo and Zumbox. The past few weeks have included newsworthy items from each of these companies. Here are the highlights: Read more »

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