Posts tagged: digital postal mail

Zumbox to Shutter its Operations

Matt Swain
 Apr 7, 2014

As of next Monday, April 14th, Zumbox will be shuttering its operations. Here is the email that many of its users received today:

Dear Digital Postal Mail Account Holder,

We are sad to announce today that after more than five years of working to revolutionize the way mail is delivered, we have made the very difficult decision to shut down the company. Read more »

2014 Insights from Leaders of Emerging Customer Communications Channel Services

Matt Swain
 Jan 14, 2014

InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.

While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.

Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?

Read more »

Check Brings Mobile Payments Capabilities to Billers

Matt Swain
 Oct 24, 2013

The account consolidation and mobile bill payments markets continue to heat up, with a variety of innovative services and growing consumer interest creating pressure on billers to support consolidation and provide mobile options. One of the most active players has been Check, which announced in September a $24 million Series C investment–from Menlo Ventures, Morgenthaler Ventures, and Pitango Venture Capital–bringing the total investment to $49 million. Already with millions of active users, Check is now offering its mobile bill pay service to billers who want to fill this gap within their payment options.

As a refresher on Check, here is what you need to know:

  • Free mobile app to pay and track bills
  • Changed its name from Pageonce in May
  • Founded in 2007 to provide online account consolidation and tracking
  • Expanded into bill payments with an emphasis on mobile (98% of usage)
  • Cites 10 million users and averages $2 million/day in bill payments processed
  • Users have access to 8,000+ billers by entering user ID and password
  • Revenue comes from Read more »

Volly Co-founder Joins Competitive Startup Eco-mail

Matt Swain
 Aug 21, 2013

In December of 2010, John Schloff briefed me on a new service called Volly that Pitney Bowes was working on. He later left the company, and now after nearly a year and a half on the sidelines of the digital mailbox services market, Schloff has joined new entrant Eco-mail as Managing Director of Marketing. Unlike Digital Postal Mail, doxo, Manilla and Volly, Eco-mail has no intention to create its own consumer destination. Its goal is to act as an open architecture exchange that connects producers of mail (e.g., banks, insurance providers, telcos, utilities) to their customers through any company (e.g., bank, telco, email provider, eCommerce provider) that wants to be a distributor.

Eco-mail at the Intersection of Producers, Distributors, and Consumers

I caught up with Schloff ahead of the announcement to get his perspective on coming back into the market. Here is what he had to say:

“I learned a lot during the early days of Volly, and have been watching the market intently since. It’s clear to me that four things have to happen to open this market up. First, Read more »

Zumbox CEO Steps Aside as the Company Enters its Execution Phase

Matt Swain
 Aug 2, 2013

Zumbox CEO John Payne has stepped aside and is taking some time off as the company enters its execution phase. Recently-named Zumbox President, Gordon Adams, has taken over leadership and had this to say about John’s decision:

“John Payne has been an incredible visionary and played a key role in driving the digital mail industry forward. The Zumbox team is thankful for his many contributions and the market momentum we are now enjoying as a result. I am excited about opportunity to lead Zumbox and with our executive leadership team we are poised to drive the business into the next phase of our lifecycle and executing on our strategy.”

The next phase includes Read more »

Pitney Bowes CEO Cautious on Next Steps for Volly

Matt Swain
 May 3, 2013

Pitney Bowes held a Financial Analyst Day in New York City today. While technology analysts were not invited to be there in person, I followed the live stream online. I was surprised when I first scanned the presentation slides and saw no mention of Volly. This was a significant departure from recent years and reflects the entry of a new CEO. Marc Lautenbach appears as though he is not going to put Volly on the same pedestal that former CEO Murray Martin did.

That said, Lautenbach addressed Volly toward the end of his opening remarks.

“Volly is one of our important growth opportunities, but Read more »

Digiposte Shoots for New Revenue Opps in France

Matt Swain
 Mar 4, 2013

Digiposte is La Poste’s digital mailbox. Since its launch in 2011, it has grown to 800,000 registered users. I recently visited its headquarters in Paris to get an update on the service and what we can expect over the course of 2013.

For starters, here are a few data points Digiposte shared: Read more »

Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

Volly to Power the Australia Post Digital MailBox

Matt Swain
 Apr 4, 2012

The Volly secure digital delivery system from Pitney Bowes Inc. has been selected to power the recently-announced Australia Post Digital MailBox. Bernie Gracy, External Chief Technology Officer and Vice President of Business Development at Volly briefed InfoTrends on the announcement this morning. “Australia Post has undertaken highly-rigorous due diligence over the last few months and this is clearly the platform they want to build their user experience on,” stated Gracy. “One of the reasons [for us] to partner with Australia Post is that they think of themselves as a digital company first.”

Australia Post Digital MailBox is slated for launch at the end of Q3, 2012. Volly’s name will be branded on the business-facing material; however, it will not be used in consumer-facing branding. Pitney Bowes will handle preference management, identity, and the onboarding process, while Australia Post will focus on optimizing the user experience for the Australian market. As a result, the Australia Post Digital MailBox will have a different look and feel from Volly in the U.S. (slated for launch at end of Q4, 2012). Australia Post will build its own features on top of Volly’s core platform, customizing it as needs for its own customers.

Here is a view of what the Volly consumer home page will look like in the U.S.: Read more »

e-Boks Expands its Digital Mailbox Services Presence in Europe

Matt Swain
 Apr 2, 2012

e-Boks is an often-referenced digital mailbox service as a proof point for new entrants around the globe. This year, it also turns into an international competitor under its namesake. With over 65% of the Danish population using the digital postal mail service to receive and archive business documents, the service jointly owned by Post Danmark and Nets (an electronic payments company) has recently expanded into Norway and plans to be in Sweden by the end of this year. As with the service in Denmark, Norwegian users can receive bank statements, insurance policies, pay slips, and official government documents via e-Boks with free storage for life (they can also upload and store up to 50 MB worth of content for free). For Norwegian businesses, e-Boks is similar to certified mail in that it provides approval certificates to businesses that act as the guarantee of delivery.

I recently caught up with e-Boks CEO, Henrik Andersen, for a service update and to follow up on these announcements. Here are some highlights from our discussion on the service in Denmark: Read more »

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