Sep 22, 2016
We are now just one month away from Money20/20, a conference and trade show billed as “the world’s largest payments & financial services innovation event.” Now in its fourth year, the show has grown to more than 10,000 attendees, 500+ exhibitors and about 125 educational sessions. This will be my third year presenting and moderating at the event, with our research helping to cover the household bill pay component of the broader payments market that will be on exhibit.
This year, I will be hosting a session entitled Transforming the Bill Consolidation Market: Research & New Entrants. Read more »
Mar 30, 2015
Last week, Re/code published an article which reported that Google is working on a project called Pony Express to help customers receive and pay their bills within their Gmail accounts. Google declined to comment.
In our 2011 study entitled The Emergence of Digital Mailbox Services, we explored the possibility of a leading consumer technology service vendor entering—and disrupting—this market. Here’s an excerpt from that study: Read more »
Jun 9, 2014
Broadridge Financial Solutions and Pitney Bowes announced today that they have formed a joint venture and launched a new technology platform named Inlet. Inlet is being billed as a platform “that will make it easier for companies to distribute statements, bills and other documents to consumers via participating online channels.” Essentially, this means that the approach is to act as a behind the scenes secure digital mail aggregation service that will be made available to businesses seeking expanded online services functionality for their customers.
The Wall Street Journal preempted the press release and reported on the announcement last Friday.
The logo has been deliberately designed to Read more »
May 12, 2014
On the heels of last month’s news that Zumbox would be shuttering its operations, now Hearst Corporation’s competitive digital mailbox service has made a similar announcement. Here is the message that Manilla users received over the weekend: Read more »
Apr 7, 2014
As of next Monday, April 14th, Zumbox will be shuttering its operations. Here is the email that many of its users received today:
Dear Digital Postal Mail Account Holder,
We are sad to announce today that after more than five years of working to revolutionize the way mail is delivered, we have made the very difficult decision to shut down the company. Read more »
Jan 14, 2014
InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.
While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.
Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?”
Read more »
Oct 24, 2013
The account consolidation and mobile bill payments markets continue to heat up, with a variety of innovative services and growing consumer interest creating pressure on billers to support consolidation and provide mobile options. One of the most active players has been Check, which announced in September a $24 million Series C investment–from Menlo Ventures, Morgenthaler Ventures, and Pitango Venture Capital–bringing the total investment to $49 million. Already with millions of active users, Check is now offering its mobile bill pay service to billers who want to fill this gap within their payment options.
As a refresher on Check, here is what you need to know:
- Free mobile app to pay and track bills
- Changed its name from Pageonce in May
- Founded in 2007 to provide online account consolidation and tracking
- Expanded into bill payments with an emphasis on mobile (98% of usage)
- Cites 10 million users and averages $2 million/day in bill payments processed
- Users have access to 8,000+ billers by entering user ID and password
- Revenue comes from Read more »
Aug 21, 2013
In December of 2010, John Schloff briefed me on a new service called Volly that Pitney Bowes was working on. He later left the company, and now after nearly a year and a half on the sidelines of the digital mailbox services market, Schloff has joined new entrant Eco-mail as Managing Director of Marketing. Unlike Digital Postal Mail, doxo, Manilla and Volly, Eco-mail has no intention to create its own consumer destination. Its goal is to act as an open architecture exchange that connects producers of mail (e.g., banks, insurance providers, telcos, utilities) to their customers through any company (e.g., bank, telco, email provider, eCommerce provider) that wants to be a distributor.
Eco-mail at the Intersection of Producers, Distributors, and Consumers
I caught up with Schloff ahead of the announcement to get his perspective on coming back into the market. Here is what he had to say:
“I learned a lot during the early days of Volly, and have been watching the market intently since. It’s clear to me that four things have to happen to open this market up. First, Read more »
Aug 13, 2013
AOL Bill Manager launched today, powered by Manilla. This is the first time that Manilla has done a deep integration to allow consumers to interact with its services at a site other than Manilla.com. It is an important milestone for Manilla–and the broader digital mailbox services category–because it reinforces the opportunity to reach large concentrations of potential users via integrations with existing consumer destinations. AOL Bill Manager has a prominent position on the Finance page and Manilla’s branding remains strong, as shown below.
Via the press release, Manilla CEO Jim Schinella had this to say:
“…[O]ur partnership with AOL represents the next step in our continued commitment to reducing paper mail and creating the best solution for our users. AOL Bill Manager is the result of Read more »