Posts tagged: digital mail

Broadridge and Pitney Bowes Double Down on Digital Delivery with Launch of Inlet

Matt Swain
 Jun 9, 2014

Broadridge Financial Solutions and Pitney Bowes announced today that they have formed a joint venture and launched a new technology platform named Inlet. Inlet is being billed as a platform “that will make it easier for companies to distribute statements, bills and other documents to consumers via participating online channels.” Essentially, this means that the approach is to act as a behind the scenes secure digital mail aggregation service that will be made available to businesses seeking expanded online services functionality for their customers.

The Wall Street Journal preempted the press release and reported on the announcement last Friday.

The logo has been deliberately designed to Read more »

Australia Post Digital MailBox has Launched

Matt Swain
 Oct 30, 2012

Australian consumers can now set up their Australia Post Digital MailBox.

With the continued business and consumer migration to digital communications, Australia Post is the latest post to offer a digital mail consolidation service. Using the Volly secure digital delivery service from Pitney Bowes as its technology platform, Australia Post has spent the last seven months integrating and customizing it to provide a user experience specifically tailored for the Australian market. Read more »

e-Boks Expands its Digital Mailbox Services Presence in Europe

Matt Swain
 Apr 2, 2012

e-Boks is an often-referenced digital mailbox service as a proof point for new entrants around the globe. This year, it also turns into an international competitor under its namesake. With over 65% of the Danish population using the digital postal mail service to receive and archive business documents, the service jointly owned by Post Danmark and Nets (an electronic payments company) has recently expanded into Norway and plans to be in Sweden by the end of this year. As with the service in Denmark, Norwegian users can receive bank statements, insurance policies, pay slips, and official government documents via e-Boks with free storage for life (they can also upload and store up to 50 MB worth of content for free). For Norwegian businesses, e-Boks is similar to certified mail in that it provides approval certificates to businesses that act as the guarantee of delivery.

I recently caught up with e-Boks CEO, Henrik Andersen, for a service update and to follow up on these announcements. Here are some highlights from our discussion on the service in Denmark: Read more »

A Digital Mailbox Services Update with Manilla

Matt Swain
 Jan 31, 2012

I will be meeting with the Executive Committee at Hearst Corporation to discuss the digital mailbox services market today and thought it would be a good time to provide an update on the progress that we are seeing with Hearst Corporation’s Manilla service, one of the key providers in the U.S. for digital mailbox services. For a refresher on Manilla, it is a free service that allows consumers to manage their bills, financial accounts, travel rewards programs, subscriptions and other digital accounts all in one secure place online and on mobile devices. With Manilla, tasks that were once a hassle, such as paying bills, tracking travel miles or filing statements can become convenient and easy to do. The Figure below shows what an AT&T account summary page in Manilla looks like. Read more »

A Digital Mailbox Services Discussion with doxo

Matt Swain
 Jan 13, 2012

doxo’s CEO and Co-founder Steve Shivers made a special trip to our Boston offices this week to update us on the service. If you are not familiar with doxo, it is a network enabling businesses and customers to connect and interact. doxo provides consumers a free digital file cabinet to receive and organize documents; make payments; and backup their key account information for multiple providers in one place. Based in Seattle, doxo is funded by Bezos Expeditions, Mohr Davidow Ventures, and Sigma Partners with announced partnerships with AT&T, Kansas City Power & Light, Oregon Employee Federal Credit Union, Puget Sound Energy, Sound Community Bank, Sprint, and other small regional businesses. The Figure below shows a sample provider profile page for a user who has connected with AT&T. Read more »

USPS Continues to Decline in Importance in the Eyes of the American Public

Matt Swain
 Dec 8, 2011

InfoTrends announced publication of a study entitled The Emergence of Digital Mailbox Services this week, which looks at a new secure digital delivery channel that we expect will become an important channel for paperless delivery of transactional mail. This does not bode well for the USPS in its current form, unless it finds a way to participate in this market. Based on an extensive analysis of surveys with over 1,500 consumers; 300 businesses across 8 vertical markets; and in-depth interviews with more than 25 leading service bureaus, billers, financial institutions, and digital mailbox service providers, InfoTrends estimates that digital mailbox services will deliver 2 billion paperless transactional documents to U.S. consumers in 2015–representing 7% of all transaction documents, 19% of all paperless delivery, and $323 million in transaction document delivery fees alone.

The scary truth from our research is that consumers and businesses expect the importance of the U.S. Postal Service to decline dramatically over the next 10 years… and this data was collected before recent news about slower delivery. We asked consumers, “relative to your lifestyle, how would you rate the value of the USPS today, in 5 years, and in 10 years?” As shown in the Figure below, only 42% of consumers expect the USPS to be important or vital to them in 10 years.

Business response was similar, with 23% expecting the USPS to be vital, 48% expecting it to be useful, and 29% anticipating that it will not be necessary in 10 years. Read more »

In the News – August 12th

Other Posts
 Aug 12, 2011

InfoTrends is frequently asked to provide quotes and data for leading news outlets. Here are just some of the recent stories that InfoTrends information has been featured in: Read more »

Manilla Levels the Playing Field in Secure Digital Mail Delivery

Matt Swain
 Feb 28, 2011

Manilla, an online account consolidation service, is set to formally launch at DEMO Spring 2011 in Palm Desert, California this morning. If you are not familiar with the event, DEMO is billed as the launch pad for emerging technologies—with notable alumni such as E*TRADE, iRobot, Java, Palm, Salesforce.com, Skype, TiVo, and WebEx.

Manilla, backed by Hearst Corporation, will start providing closed beta access today. Manilla’s CEO, George Kliavkoff, walked me through the service last week and explained that it is designed to simplify consumers’ account management through support of four account categories—finance, household/bills, magazine subscriptions, and travel reward programs. One valuable differentiator for Manilla is that users can access all of their accounts immediately, regardless of whether or not Manilla has established a partnership with the biller or magazine subscription provider. This way, Manilla can build its partnerships in the background while still delivering a fully functional service to its users. Premier relationships announced with this release include Citi Cards and Comcast. Here is an example of what the homepage looks like: Read more »

Digital Mail Updates: Payment, Promotion, and Partnership

Matt Swain
 Feb 14, 2011

In a post last month about Pitney Bowes’ Volly announcement, I also referenced doxo and Zumbox. The past few weeks have included newsworthy items from each of these companies. Here are the highlights: Read more »

Pitney Bowes’ Volly Signals the Race is on for Dominance in Secure Digital Mail Delivery

Matt Swain
 Jan 6, 2011

Pitney Bowes has just announced Volly, a secure digital mail delivery service that will be launched across select U.S. markets in the first half of 2011. (Click here to see a video of how it works.) With this announcement, Pitney Bowes continues to push its market presence beyond the traditional boundaries of mailing equipment and workflow. While smaller start-up companies—doxo, Manilla, Zumbox—have made news with recent announcements in this space, the entrance of Pitney Bowes changes the game. The challenge that any company faces with this type of offering is in reaching critical mass to make their service a single-source solution for the consumer. InfoTrends believes this announcement signals that the race is on for dominance in secure digital mail delivery. Read more »

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