Posts tagged: digital file cabinet

2014 Insights from Leaders of Emerging Customer Communications Channel Services

Matt Swain
 Jan 14, 2014

InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.

While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.

Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?

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A Digital Mailbox Services Discussion with doxo

Matt Swain
 Jan 13, 2012

doxo’s CEO and Co-founder Steve Shivers made a special trip to our Boston offices this week to update us on the service. If you are not familiar with doxo, it is a network enabling businesses and customers to connect and interact. doxo provides consumers a free digital file cabinet to receive and organize documents; make payments; and backup their key account information for multiple providers in one place. Based in Seattle, doxo is funded by Bezos Expeditions, Mohr Davidow Ventures, and Sigma Partners with announced partnerships with AT&T, Kansas City Power & Light, Oregon Employee Federal Credit Union, Puget Sound Energy, Sound Community Bank, Sprint, and other small regional businesses. The Figure below shows a sample provider profile page for a user who has connected with AT&T. Read more »

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