Posts tagged: digital delivery

Around the World in 50 Billion Customer Communications

Will Morgan
 Jun 26, 2017

Some might call it overkill. We just call it being thorough.

When we set out to interview 50 key stakeholders in the customer communications space, most of our peers thought we were being too ambitious. Well, 60 interviews (and 250+ pages of notes) later, we had managed to gather insight from customer communications service providers and other stakeholders who represented over 50 billion printed, electronic, and mobile communications delivered in 2016.

Highlighted in a press release today to announce its publication, the resulting report, entitled Enterprise Customer Communications—Trends and Strategies from Around the Globe, includes perspective from some of the largest players in the customer communications market, as well as important smaller providers with deep vertical and regional insights.

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This 43-page analysis examines in detail the top ten trends driving enterprise expectations and aspirations for customer communications. Here is some insight into three of them:

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Broadridge and Pitney Bowes Double Down on Digital Delivery with Launch of Inlet

Matt Swain
 Jun 9, 2014

Broadridge Financial Solutions and Pitney Bowes announced today that they have formed a joint venture and launched a new technology platform named Inlet. Inlet is being billed as a platform “that will make it easier for companies to distribute statements, bills and other documents to consumers via participating online channels.” Essentially, this means that the approach is to act as a behind the scenes secure digital mail aggregation service that will be made available to businesses seeking expanded online services functionality for their customers.

The Wall Street Journal preempted the press release and reported on the announcement last Friday.

The logo has been deliberately designed to Read more »

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