Posts tagged: Chuck Cordray

Money20/20 Approaching: New Insights on Bill Pay

Matt Swain
 Sep 22, 2016

We are now just one month away from Money20/20, a conference and trade show billed as “the world’s largest payments & financial services innovation event.” Now in its fourth year, the show has grown to more than 10,000 attendees, 500+ exhibitors and about 125 educational sessions. This will be my third year presenting and moderating at the event, with our research helping to cover the household bill pay component of the broader payments market that will be on exhibit.

This year, I will be hosting a session entitled Transforming the Bill Consolidation Market: Research & New Entrants. Read more »

Broadridge and Pitney Bowes Double Down on Digital Delivery with Launch of Inlet

Matt Swain
 Jun 9, 2014

Broadridge Financial Solutions and Pitney Bowes announced today that they have formed a joint venture and launched a new technology platform named Inlet. Inlet is being billed as a platform “that will make it easier for companies to distribute statements, bills and other documents to consumers via participating online channels.” Essentially, this means that the approach is to act as a behind the scenes secure digital mail aggregation service that will be made available to businesses seeking expanded online services functionality for their customers.

The Wall Street Journal preempted the press release and reported on the announcement last Friday.

The logo has been deliberately designed to Read more »

2014 Insights from Leaders of Emerging Customer Communications Channel Services

Matt Swain
 Jan 14, 2014

InfoTrends launched a new advisory service this month for stakeholders in the customer communications market. Aptly-named, our “Customer Communications Channels & Trends” service will focus on the channels–physical mail, web portals, e-mail attachments, and mobile apps–and market trends for delivery of bills, statements, legal notices, letters, payment due reminders, and other critical messages that organizations send to their customers.

While this launch is the most exciting event for our service in 2014, we checked in with some of the channel players for their perspective.

Here are their responses to the question “What will be the most exciting event/milestone/feature for your service in 2014?

Read more »

Volly Launch Postponed Again… Now 2013

Matt Swain
 Nov 8, 2012

When it announced its third quarter earnings last week, Pitney Bowes said that it was deferring availability of its highly-anticipated Volly secure digital delivery service until 2013. Pitney Bowes originally told investors, analysts, employees, and partners that the service would be launched in the “second half of 2011.” In its earnings report, Pitney Bowes noted that it:

“has decided to add to and enhance its technology to provide additional capabilities that will improve the onboarding process for billers. This will result in improving the scalability of the service and facilitating biller density.”

There are two potential reasons for this. Either Pitney Bowes has lost focus on its U.S. launch while trying to license its platform internationally with partners like Australia Post Digital MailBox, or they have reached a point where they are too caught up in perfection to launch before the service is fine-tuned and enough brands have signed on.

Here’s a summary of the last two years of announcements from Pitney Bowes and its partners Read more »

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