Feb 17, 2015
About a year after Canon Solutions America (CSA) announced that it was exploring the idea of forming a user group for its production print customers, it has announced a name for the group and the date of its first event. The group is called the thINK Customer Community and its inaugural event, the thINK Customer Conference, will take place September 8th to 10th in New York. The thINK Customer Conference will overlap with Canon’s Expo (the once every four year showcase of Canon technologies).
Though thINK is described as a “Community of Canon Solutions America Production Print Customers,” the focus is clearly on inkjet, Read more »
Feb 20, 2014
Probably the most interesting news item to come out of the recent Canon Solutions America (CSA) briefing was CSA’s announcement that it was forming a user group steering committee, and that it hoped to have its first convention in 2015. The focus of this user group will be production digital print.
Keep in mind that two of the most successful user events in the production digital print space–Dscoop (a cooperative of HP Graphic Arts users) and EFI Connect (the annual EFI worldwide users’ conference)–have been gaining more traction in recent years. That CSA would consider creating a group for its own production digital print users should come as no surprise, particularly with Francis McMahon on board. McMahon, Vice President of Marketing for CSA’s Production Print Solutions division, played an integral role in getting Dscoop off the ground many years ago when he was the Director of Marketing for HP’s Graphic Solutions Business. In addition, CSA’s hiring of Dscoop Executive Director Eric Hawkinson in 2013 should have tipped us all off; it makes sense that Canon would use Hawkinson’s skills to start an initiative like this.
- CSA’s Eric Hawkinson with Customer Panel
Exactly what form (or what name) the user group will take has yet to be determined. Read more »
Nov 6, 2008
Canon advertisement in Boston Globe, 11-06-2008
Canon placed a full-page advertisement in today’s Boston Globe (and presumably many other newspapers) with the message; “Your Business Solutions Started with Canon…So It Makes Sense to Stay with Canon Business Solutions, Inc.” Though neither IKON nor Ricoh are mentioned, the clear message of the advertisement is that those who value Canon products, service, and financing should stick with Canon, and specifically with the Canon Business Solutions division of Canon USA. This advertisement is a visible sign of what transpired last week with the IKON shareholder vote approving the transaction and Ricoh’s announcement of the completion of the acquisition.
Last week at an analyst briefing during Graph Expo, Canon made it clear that while it valued its authorized partners such as IKON, its policy was clear in cases where a competitor acquired such a partner. This policy, which Canon invoked when Global Imaging Systems was acquired by Xerox and Danka Office Imaging was acquired by Konica Minolta, can be briefly summarized as follows: Canon will cancel all contracts with authorized business partners that are acquired by a Canon competitor.
Today with the placement of this advertisement we see how Canon is reacting. Canon Business Solutions must carry a greater load and so we can expect to see more emphasis there. Canon has demonstrated that it is looking at acquisitions as well, most recently with San Francisco-based NEWCAL Industries. Competition will also be fierce for IKON’s strongest sales representatives, who Canon knows well and will certainly want to lure over to the Canon fold. Dual-line dealers who carry Ricoh and Canon products will be another key target. Canon will certainly make effort to insure that Canon products are promoted as the primary offering.
IKON represented a very significant chunk of Canon’s business. The loss of IKON as a partner, while significant, is something that Canon can’t change but it can fight for control of its installed base. This advertisement provides insight on one aspect of how Canon intends to respond to Ricoh’s acquisition of IKON. More will certainly follow as this battle for installed base plays out over the coming weeks and months.