Posts tagged: BPO

Takeaways From the SPS Analyst Summit in Vietnam

David Stabel
 Dec 15, 2016

Swiss Post Solutions (SPS) recently invited the analyst community to its Industry Analyst Symposium held in Vietnam on November 23-26. During this multi-day symposium, SPS’ senior management briefed analysts on the SPS business, its latest technology innovations, as well as on its Business Process Outsourcing (BPO) strategy. Analysts were also invited for site visits to both of its Vietnam offshore facilities in Ho Chi Minh City and Can Tho City. This blog post covers our takeaways from the event.

SPS

SPS Industry Analyst Symposium in Vietnam, Nov 23-26, 2016

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Formerly PBMS, Novitex Unveils its New Strategy

Other Posts
 Mar 6, 2014

When Apollo Global Management acquired Pitney Bowes Management Services (PBMS) from Pitney Bowes for $400 million in late 2013, it was unclear what direction Apollo would take the company. Now we know. The newly-formed company–Novitex Enterprise Solutions–unveiled its strategy last month through a press release and updated content on the company’s website. We had a chance to catch up with their Head of Business Development, Irina Novoselsky.

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Ricoh Convergence 2013…My First, Second and Third Take

David Ramos
 Nov 3, 2013

With over 1,200 attendees and representation from 597 Ricoh dealerships, Convergence 2013 was Ricoh’s largest dealer event of all time. The executive team was very accessible and honest in their self-evaluation of where they have been, mistakes made along the way and creating specific plans for addressing the issues and growing the company.

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Xerox Services Update from Grenoble

Other Posts
 Oct 11, 2012

Last week Xerox hosted its annual analyst event at its fascinating Xerox Research Centre Europe (XRCE) facility in Grenoble, France. Surrounded by the stunning French Alps and located in a beautiful château, this is by far one of Xerox’s finest office locations and a great place to hold an international analyst event.

Xerox Research Centre Europe (XRCE), Grenoble, France

It has been over three years now since Xerox acquired ACS, and this event provided an update on where Xerox’ services offerings stand today. Xerox also used the occasion to put its R&D centers in the spotlights and showcase some interesting innovations they are working on. Read more »

Xerox Continues Its Transformation – Insights from the 2011 Investors Conference

Jeff Hayes
 May 11, 2011

At the annual Xerox Investors Conference on May 10, 2011, CEO Ursula Burns and her senior leadership team shared critical operating data and very candid perspectives on the market that provide important insights into the company’s strategy and transformation. Key insights included:

  • Services will soon be the majority of Xerox’ business (vs. Technology)
  • Total page volume is declining, though higher value color pages are growing
  • Xerox continues to reduce and shift its R&D spending away from black & white engines and towards color engines and software linked to business process outsourcing
  • Xerox plans to invest $300 million+ per year in acquisitions to strengthen its distribution (especially in Europe and developing markets) and expand its services portfolio
  • Xerox is targeting a “steady state” growth rate of 6%+ for revenue and 10 to 15% for earnings per share (EPS) in 2012 and beyond

Xerox is one of the bellwether companies in the document technology and services industry, and I believe customers, resellers and competitors should pay close attention to its new direction.

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