Posts tagged: biller direct

2014 Insights from Outsourcing Providers Supporting the Customer Communications Market

Matt Swain
 Feb 5, 2014

With the launch of our Customer Communications Channels & Trends advisory service last month, we published a blog post that provided perspective from some of the channel players on what they foresee to be the most exciting event for their services in 2014. Another set of key influencers in the customer communications market are the outsourcing service bureaus. These are the companies that businesses have long enlisted to print their bills, statements, notices, and other critical communications. As the market has evolved to embrace multi-channel delivery, so too have the service bureaus supporting the market. We checked in with several of them regarding their thoughts for 2014.

Here are their responses to the question “How have you prepared to address the multi-channel delivery and payment needs of your clients in 2014?

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