Moms Provide Insight Into Print’s Advantages

Christine Dunne
Feb 22, 2018

My local online moms group recently got into a discussion about whether paper or digital invitations are preferable for kids’ party invites. While they were discussing consumer printing (and in many instances production printing for consumers), it got me thinking about how many of their comments are also relevant to the world of business printing.

First, let me show you the main points addressed by these moms. In summary, they cited the following advantages of printed versus digital invitations.

Advantages of printed vs. digital invitations cited by local moms

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HP Indigo Lands Big Deal for HP Indigo 20000

India Tatro and Bob Leahey
Feb 21, 2018

HP Indigo announced this month that a current user of HP Indigo 20000, ePac Flexible Packaging, has agreed to purchase 10 additional HP Indigo 20000s. ePac, based in Madison, Wisconsin, is a young, all-digital converter of flexible packaging and is already operating three HP Indigo 20000s sited in Madison and in Boulder, Colorado. The company, which started operations only in 2016, working with just one HP Indigo 20000, will add the new units to its existing sites this year and next at new facilities in Los Angeles, Houston, Chicago, and Miami.

HP Indigo 20000 30″ digital web press

Among color digital printers for packaging and labels, HP Indigo 20000 is rare indeed. As of today, it is the only fully commercialized production level digital printer designed to print flexible packaging. Meanwhile, it was only in 2014 that HP Indigo launched the printer, so this seven color, 30” (760 mm) EP web is off to a fast start. At the time of the recent ePac announcement, HP Indigo also revealed that the current global installed base of this printer is 115 units. Given this model’s high purchase price, HP Indigo has likely achieved nearly $200 million in sales of HP Indigo 20000, not including the recent ePac deal.

A Brief History of the HP Indigo 20000

HP Indigo 20000 has predecessors, but they are all HP Indigo printers, namely the HP Indigo ‘Series 3’ label webs, especially HP Indigo WS6000 and WS6800. Starting around 2009, HP Indigo began developing flexible packaging as an extra application of WS6000, enlisting partners such as Karlville and Avery Dennison for finishing and media. As HP Indigo expanded further into flexible packaging, the company began to work with narrow-web label converters to help them start printing this application. In addition, HP Indigo even equipped rare flexible packaging converters with the Series 3 printers. Today, the HP Indigo 20000, an HP Indigo ‘Series 4’ printer, is the pinnacle of the HP Indigo’s efforts to develop digital printing for flexible packaging. With a web width equal to that of many flexo presses, and a powerful print engine based on the HP Indigo 10000, the Indigo 20000 is a practical digital option for flexible packaging.

Labels, Other Applications Also

Since HP Indigo 20000 is a roll-fed printer with a substantial web width, it is well suited for the production of both flexible packaging and labels. About 75% of the printing done on the Indigo 20000 is flexible packaging, with the remaining 25% being labels, or a mix of label and flexible packaging, or other applications. Keypoint Intelligence estimates that gross billings from the current base of HP Indigo 20000s for all uses is over $300 million annually. Those billings will grow as the base does, and as converters gain skill both in using the printer and in selling its services.

HP Pack Ready

While there are no new HP Indigo flexible packaging printers in sight at this point, a key finishing addition to the Indigo 20000 will be commercialized this year. This is HP’s new Pack Ready Lamination system which will dramatically decrease the time spent waiting for printed and laminated rolls to cure. While flexo converters must wait up to a week for their laminated rolls to cure, users of Pack Ready can expect curing to be almost immediate.

HP Pack Ready system with specially designed hardware form Karlville

The first component of Pack Ready is proprietary chemistry: HP Indigo licenses film manufacturers to use its patented coating technology to coat film for use in HP Indigo 20000 (several film companies in different regions have been licensed). After printing in HP Indigo 20000, that pre-coated film goes into a specially designed laminator by Karlville, HP’s partner for FP finishing. The laminator uses thermal energy to join the printed film with another film layers, and the lamination is fully cured in only a few minutes.

Pack Ready coating structure with HP’s proprietary heat-activated coating (in yellow)

Not Alone Forever

While the Indigo 20000 continues to be the industry leader for digital printing of flexible packaging, there are at least a few new digital entrants. These new machines are from Japanese companies Think Lab and Fujifilm, as well as Uteco Converting from Italy; Think Lab and Uteco are experienced suppliers for gravure and flexo in the flexible packaging industry, and Fujifilm is a giant in industrial inkjet. The new machines from these companies have only a handful of beta installations, mostly in Japan, but more will come, possibly also from competitors that are not evident today. As in all industrial printing, inkjet has high potential to contribute to flexible packaging printing. That said, EP printing from HP Indigo 20000 has a big lead, as exemplified by the recent deal with ePac.

EFI Lands Another Customer for ‘Nozomi’ Digital Corrugated Printer

Bob Leahey
Feb 14, 2018

Companies watching for installations of high speed, single pass printers for corrugated learned of another customer for EFI Nozomi this month. EFI announced on February 12 that Corrugated Synergies International (CSI), based in Renton, Washington, has purchased not only Nozomi, EFI’s 246 fpm color inkjet printer for corrugated board, but also EFI’s Corrugated Packaging Suite, a comprehensive management execution system (MES) software tool set. The news marks the fourth deal to place Nozomi, which already has two installations in Europe and one in the U.S., and the first to include the EFI Corrugated Packaging Suite. Given that EFI Nozomi is driven by the EFI Fiery digital front end, CSI in effect is purchasing EFI’s full digital ecosystem for corrugated.

EFI Nozomi Placements, So Far

Company Location EFI Nozomi Installation
Hinojosa Packaging Valencia Spain 2017
McGowans Print Dublin, Ireland 2017
Complete Design & Packaging Concord, NC 2017
CSI Renton, WA 2018


CSI, which established “TenCorr” in 1982, was the first North American sheet feeder to manufacture corrugated sheets for sale to box manufacturers. Since then CSI has developed and now operates 12 sheet feeder operations and 3 full-line box plants, employing a total of 15 corrugators. It uses all the main pre-print and post-print analog technologies to print board stock, with a strong emphasis on high color graphics printing. CSI managers visited the first Nozomi installation (2017) at Hinojosa in Spain and say they were “blown away” by the quality of the printing they observed, and by Nozomi’s productivity.

From Feeder to Stacker, EFI Nozomi Is Over 100 Feet Long

For readers who are not familiar with the printer, “Nozomi” is named for a Japanese bullet train and, like its namesake, it’s built for speed. Based on Seiko piezo inkjet heads, Nozomi prints a bed of media up to 71”/1.8 meters wide at up to 246 pfm/ 75 m/min; measured in sheets (1.8 m x 3 m), that top speed is equal to 7,224 square meters per hour. Other specs:

Media ranges from 14pt folding carton board (about 0.4mm) to all corrugated grades, including triple wall.

  • Nozomi’s inks, which are manufactured by EFI, are LED curing formulations, with CMYK as standard and orange, violet, and white as options.
  • An in-line priming station improves control of ink droplets and allows printing of both coated and uncoated top sheet media.
  • The printhead has ink recirculation and prints four-levels of greyscale, in maximum resolution of 360x720dpi.
  • 100% inspection is also in-line, to manage jetting alignment uniformity of print.

Of all the EFI industrial printers, Nozomi appears to be the one that has benefited most from a team effort by the different EFI businesses. That development is proprietary, but it’s easy to imagine the contributions of individual EFI companies, from media handling and transport (VUTEk wide format, Cretaprint ceramic printing), to ink manufacturing (EFI Jetrion), to software (Fiery DFE, Radius workflow tools). There was likely help from outside EFI, with primer fluids and in-line inspection probably being the work of partners. Whatever the sequence, the resulting printer is highly automated in terms of feeding, monitoring, and off-loading, and the biggest and fastest ever from an EFI company.

CSI Operates 15 Corrugators Company-Wide

CSI will use the Nozomi to help it shift towards digital printing as an important complement to its analog print operations. The Corrugated Packaging Suite “MES” workflow will enable integration of digital production plant-wide, for a full business and production framework to handle all CSI’s digital, flexo, litho-lamination, and litho label operations. In its statements about Nozomi, CSI managers say they expect the Nozomi to expand the geographic range of customers that the company can serve, because the higher value of digital print jobs will make longer transport economic. They point also to the fit with “big box” retailing by major brands. Outlets such as Costco, Best Buy, and Walmark now often require tests of new products and new packaging in small amounts before committing shelf space. For consumer electronics, household goods, and many other products, that trend and many others spur the short run graphics printing jobs for corrugated that inkjet handles well.

Single Pass Just Starting

This story matters because the corrugated industry is just starting to have an influx of costly but highly productive color digital printers from several vendors, inkjet printers like Nozomi that print a wide bed of corrugated in a single pass and are a research focus for Keypoint Intelligence. EFI, which is dedicated to industrial uses of digital printing, is a top competitor; other participants and aspirants include Barberán, CorrStream, Durst, Handway, and HP, and there are at least one or two more in China. Total placements for all these vendors are now likely no more than 20 units worldwide, but that total could double within a year or two. All the printers, like Nozomi, are ones that will be used for two or three shifts, and each will likely print many millions of square meters of corrugated per year, dwarfing the output of even the most automated multi-pass inkjet flatbed printers. For corrugated converters, and for brands they serve, the collective effect will be huge, the arrival of new, timely, and profitable means to print short runs of corrugated digitally, and rapidly, with fine color graphics.



My Experience @LegalweekShow

Sheryne Glicksman
Feb 9, 2018

I kicked off my travel for the year by attending LegalTech in Manhattan on January 29th 2018. LegalTech has been one of the largest legal technology events in the United States for several years now. LegalTech provides an in-depth look at what the technological world has in store for legal firms today. 170 vendors were onsite to highlight their expertise. In chatting with these vendors, I heard that eDiscovery, legal research and contracts management, cloud, cyber security, and legal marketing are trends that are redefining the legal industry.
Did you know that eDiscovery started due to the amendments to the Federal Rules of Civil Procedure? These amendments make electronically stored information such as emails, instant messages, voicemails, e-calendars, graphics and data on handheld devices discoverable in litigation. According to The Radicati Group, Inc (a technology market research firm), eDiscovery was already a $2B dollar industry in 2017 with revenues expected to grow 24% to reach $3.8B by 2018. eDiscovery and analytics are at the center of how the business and practice of law using technology is changing.

New services for EDiscovery & Legal Research
Ricoh announced its Remlox™ Cloud service as the latest piece in their digital forensics services offerings. We spoke to Ricoh executives Eric Mandel (Domain Strategist & Information Governance) and David Greetham (VP eDiscovery, Sales & Operations) to get their expert feedback. According to Eric & David, changes to federal law are transforming how we collect forensic data and introduce and validate the evidence. They said that lawyers, not just the courts, are responsible for presenting evidence that is relative and discoverable specific to the requirements of the case. There is a need to get the data quickly and for it to be forensically sound.

With that in mind, Ricoh has developed a number of secure, user-friendly eDiscovery solutions including:

Remlox™ Cloud is a user-friendly, cloud-based software solution that enables proportionality through a forensic targeted collection. It automates the collection process by allowing users to efficiently gather only the most potentially relevant information needed for their case. Users can request a collection in the morning, using Ricoh’s same-day email deployment, and can be reviewing their data that same evening, utilizing one of Ricoh’s industry-leading document review solutions. And it’s all hosted in Ricoh’s Microsoft® Azure™ environment with enhanced security.

RICOH eDiscovery On Demand is a self-service, on-demand, cloud-based software solution with a customizable, easy-to-navigate user-interface. It puts the eDiscovery process at a user’s fingertips with no long-term commitment. Users can process, interact with, review and produce their Electronically Stored Information (ESI) from their eDiscovery projects 24 hours a day, 7 days a week.

Cloud, Security & Marketing
Back in 2016, Oracle CEO Mark V Hurd told reporters that by 2025, 80% of all IT budgets will be spent on cloud, and that almost all new applications will be on SaaS (Software as a Service) platforms. Vendors at #LegalTech2018 are already embracing the cloud today showcasing user friendly and secure cloud-based platforms for records management, legal operations and contracts management including the writing and management of the contracts.  Relativity announced new features of transcript support and active learning workflow available in their SaaS eDiscovery platform showing that there is an uptick in the use of artificial intelligence. What are you doing to embrace the cloud?
Sessions were available for marketing teams and executives to learn more about promoting and marketing their firm with focus discussion on finding your niche, taking a diversified approach to search engine marketing strategies to improve search rankings and how to have a better understanding of your target market. It was recommended to keep your website simple and clean with high quality interesting content and to follow the data!

Organizing data, discovering the truth and the pursuit of just outcomes are core to the business of law. Technology is driving changes as to how quickly and efficiently this can be accomplished. What technology are you implementing today to help?


Video Services Offer Opportunities for Professional Photographers

Ed Lee
Feb 2, 2018

Pro photographers are always looking for ways to grow their businesses. Those who offer video services to their clients are able to add on fees and tap into new revenue sources. InfoTrends believes that offering video services is something more pros should explore. It used to be that shooting videos required a dedicated video camera, but it is quite easy now for pros to record video using interchangeable lens cameras (DSLR or mirrorless) since virtually all new models include video recording as a feature.

In InfoTrends’ Professional Photography and Videography studies, we have discovered a number of things about pro photographers and their relationship with video through the years. In 2010, only 16% of pros said that they offered to shoot video for clients. In subsequent studies, we saw this rate grow steadily, but it has leveled off to around 28% over the last few years. Nevertheless, it is encouraging to see that about 16% of pros who do not currently offer video services are planning to add them in the next 12 months. Read more »

Fujifilm Acquires Control of Xerox

Jeff Hayes
Jan 31, 2018

The grapevine has been ripe the past weeks, but now the news is finally out. Fujifilm has entered into a definitive agreement to purchase the majority holding of Xerox Corporation and will merge Fuji Xerox with Xerox.

The two companies said that Fuji Xerox, a joint venture between Fujifilm and Xerox formed in 1962, will use bank debt to buy back Fujifilm’s 75% stake for around $6.1 billion. Fujifilm will use those proceeds to purchase 50.1% of new Xerox shares. Plans are to complete the deal around July-August of this year.

The new entity, to be called Fuji Xerox, will become a subsidiary of Fujifilm, with dual headquarters in the United States and Japan. It will keep Xerox’s listing on the New York Stock Exchange and will be led by Xerox CEO Jeff Jacobson and Fujifilm Chairman Shigetaka Komori.

Why Now?

Xerox has struggled to grow its document technology and related business over the last four years with 2017 revenue ($10.3B) down 19% compared with 2014 ($12.7B). Spurred by activist shareholder Carl Icahn, who owns approximately 9.7% of Xerox shares, Xerox spun off its business process outsourcing business in 2016 to focus on its core. Mr. Icahn has been vocal recently about seeking significant changes to Xerox’ board of directors, senior management, and the Fuji Xerox joint venture with an eye on a potential sale of Xerox in the future.

Read more »

Connecting at EFI Connect: New Strategies!

Pat McGrew

Each year EFI hosts their customers, partners, media and analysts at their signature event, EFI Connect. The format is part trade show and part educational conference, giving EFI a chance to not only show off the latest solutions, but also to interact with customers, gather their requirements, and answer questions. EFI mounts a major troop movement to ensure that any question you have can be answered by an expert!

Last year the EFI Connect story was about acquisitions and partnerships. The acquisitions of Reggiani and Optitex were still fresh and repackaging of workflow software into a series of suites consumed much of the conversation. Just after the event EFI announced the arrangement with Xerox to acquire the FreeFlow Print Server and to become the primary DFE provider to Xerox.


EFI showed printed textiles

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Xerox Hosts Security Summit at New York Stock Exchange

Rebecca Schiffenhaus
Jan 24, 2018

CNBC Bell Ringing

On January 23rd, 2018, Xerox hosted the Xerox Security Summit at the New York Stock Exchange. Understanding that cybersecurity has become essential for MFPs and printers as “always on end-points”, Xerox brought together thought leaders and partners in this field to join Xerox for the bell ringing and an afternoon of cybersecurity conversations. Mike Feldman, Executive VP and President, NAO, Xerox Corporation, opened the event by reflecting on the rebirth of Xerox one year ago, when Conduent became a separate company and Xerox was able to center itself.  In this past year Xerox has had many accomplishments, including a huge launch of 29 new devices, growth in ConnectKey and apps, and new devices and inks for production print.

Alissa Johnson, Chief Information Security Officer and former Deputy CIO for the White House opened the sessions by emphasizing awareness. Johnson said that breaches can usually be traced to a visible IP, an open port, or a vulnerable service. To protect these areas, Johnson had three tips, 1. Hunt- always assume there is a compromise, 2. Zero trust- whitelist instead of allowing, and 3. Cognitive security- develop advanced AI. Candace Worley, Vice President and Chief Technical Strategist for McAfee, discussed cybersecurity fears around automation. Namely, individuals fear that the system will malfunction, and they will be held accountable. Worley shared some important developments in this field, like the shift from prior work environments, with only a few operating systems and devices, to the current, complex network ecosystems with virtual desktops, countless devices, cloud services and more. Worley also discussed the anticipated labor shortage in cybersecurity, as there is a lack of talent to fill the jobs necessitated by cybersecurity. It is anticipated that by 2022 over 70% of jobs will go unfilled, and 9 out of 10 cybersecurity workers believe that they will need technology to fill that talent gap. Worley emphasized the need for more open culture, with sharing across vendors, to develop the technology to handle this.

Sergio Caltagirone, Director of Threat Intelligence and Analytics at Dragos, discussed the offensive and defensive sides of hacking. Encouraging everyone to be realistic about security, he stated that there are hunters and hunted. Caltagirone shared the Defender’s dilemma, “the adversary needs to be right once, the defender needs to be right every time,” but Caltagirone emphasized that the defender has the power, “the defender controls the space”. By shaping and controlling the environment, security experts have the upper hand so long as they maintain it. Dov Yoran, Sr. Director, Strategy and Business Development Security Group for Cisco, shocked and awed sharing this video, discussing the industrialization of cybercrime and how prevalent and intelligent it has become. Steve Hoover, CTP, Xerox, and Ersin Uzun, Vice President, Director of System Sciences Laboratory, PARC, discussed how approaching cybersecurity can emulate the way we approach parenting. Teaching security programs how to “think” by interrupting processes and asking it to explain why it made choices and having teaching moments for the next event. This leads to greater trust and faith in the program and helps preserve the human role in cybersecurity.

Over lunch, famed hacker Kevin Mitnick, showed us all how easy it was to fall victim to an intelligent cyber-scheme and made everyone feel like throwing their devices into the Hudson. He shared tips and tricks about phishing, ransomware, malware, cloning HID cards, and proved just how simple it would be to be targeted through a great number of innocuous daily business processes. During the final panel, the panelists were asked which they would prioritize: protection, detection, or prevention and the unanimous winner was detection. Detection was emphasized as necessary for expedient handling, as well as integral as a learning opportunity. To end the event, the panelists  shared what would be the one piece of advice they’d give for the day:

  • The most important things are integration and automation, this allows you to react faster and technology to work together.”- Dov Yoran
  • Patch quickly! It’s old school advice but do it. Patch rapidly because people hack rapidly.” – Candace Worley
  • Be proactive about insecurities- if your day to day is just monitoring, you’ve already lost.”- Sergio Caltagirone
  • Stay current.” – Steve Hoover
  • Educate your people about security, people are still a major source of access.”- Ersin Uzun

Xerox introduced the personified tenants of its security approach as characters of a “Super Cyber Squad”- the Protector, the Detector, the Preventer, and the Partner. It’s abundantly clear that conversations about cybersecurity are vital, and the more our industry collaborates and brings together different players, the better we will become achieving those tenants. This summit, and ongoing opportunities for sharing and learning among vendors, customers, partners, dealers, and subject matter experts, help to shape the future of cybersecurity.


Kevin Mitnick cloning an HID card 3 different ways in under two minutes.

Panel: Alissa Johnson, Ersin Uzun, Steve Hoover, Sergio Caltagirone, Candace Worley, and Dov Yoran 



Get your instant photography back on with the Kodak Printomatic Instant Print Camera

Carrie Sylvester
Jan 17, 2018

Remember the days of using an instant camera to take pictures of your family or friends and excitedly waiting for the picture to “develop” in front of your eyes? It was cool, right? Well there are some companies out there trying to make instant photography cool again. Enter Eastman Kodak and its licensee C+A Global, who introduced the Printomatic, a point and shoot camera with built-in printer, in September 2017. Read more »

How is Your Firm Getting Into the Solution?

Sheryne Glicksman
Jan 12, 2018

In Q4 of 2017, we surveyed 179 IT decision-makers within the indirect channels for office equipment deployed across the United States. Respondents included office equipment dealers (OED) and IT resellers. For this survey, we used revenue ranges to define the size of establishment. Those with annual revenue of less than $10 million were grouped as small OED and IT Resellers while large OED and IT resellers have revenues of at least $10 million.

It’s Time to Get Inside the Solution
Software is on average only 11% of total revenues. As you can see from the chart below, software is a higher percentage of sales among the large IT resellers (17% of total revenue). What can you do to increase your software revenues? Based on our last two dealer surveys, we know that solutions selling has been a growth priority for dealers in our channel for the past two years. So why is this number not increasing faster, and what are you doing differently this year to change your strategy? What’s working well for you, and what can you improve on? The software solutions that you market to your customers are the tools needed to effect change within an organization. It’s not about the name of the software solution. It’s all about how the software solution tool can help improve something that is challenging to your customer. What stories have you told to help your customers realize you understand their pain? How educated are your sales reps on how these tools help customers in specific ways?

Figure 1. What is the percentage of revenue for the following areas of your business?

Revenue Growth Areas

Workflow & business process solutions, managed IT services, security service and mobility were noted as the top four areas for revenue growth. Workflow and business process solutions are intended to help companies be more efficient and eliminate manual processes. Are you speaking to your customers about their frustrations around manual processes? The software tools available to eliminate these frustrations are the catalyst for change. Are you developing your own managed IT division or partnering with an expert in managed IT? When it comes to security, are you having discussions around security infrastructure, ransomware, and security around print behaviors? These discussions will certainly lead you down the path of making recommendations to alleviate your customers security challenges. Our forecasts show that mobile print is expected to grow to a $118 million-dollar business by 2020. How are you planning to capture some of this revenue?

Figure 2. What areas do you see the greatest opportunity for revenue growth in next 3 years?

Leverage Your Partners

How do you message your expertise to potential customers? What vertical markets have brought you success? If these are areas of growth for your establishment, how will you align sales and marketing efforts to reflect these new focus areas? What areas are part of your strategic initiatives this year? Technical sales support, more education and training, sales enablement and data analytic tools all ranked at some level of importance for our survey respondents. When it comes to sales enablement tools and data analytics, this got me thinking about all the tools each of you have access to in our channel ecosystem. Are you leveraging all the information in these tools? Bringing data to life is real. I believe we all want immediate insights into data that help drive business decisions. We want the data up to the minute, in real time, in motion. We also want it simple to understand so we can act on it. We can help you improve your software revenues. Contact me today for a complimentary executive briefing to discuss how #icanhelpbringyourdatatolife

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