Xerox Evolving in 2015 with New Product Announcements

Allison Correia and Brendan Morse
Apr 28, 2015

Xerox, a leader in document technology and services, today announced several new solutions and services that will add to their history of innovation. Xerox’s Large Enterprise Operations (LEO) is aligning its services offering by key vertical market to connect MPS & BPO.

Xerox announced new workflow solutions for document intensive processes within the retail supply chains, HR on-boarding, health records information management and loan application processing. In addition, Xerox announced a number of apps & tools to complement its Managed Print Services (MPS) offering. These include new private cloud version of their collaboration tools, enterprise content management and process management solutions. The company also announced its user-based analytics capabilities for managed print services and several improvements to its mobile printing portfolio.

One of the new vertical solutions announced is a retail-focused service helping to reduce costs, streamline invoice reconciliation, and remove error-prone, manual steps from retail inventory management. Xerox identified business challenges within retail and came up with a solution. Through the digitization of data sources with capture, the harmonization and indexing of data on a secure platform, automation of insights, and minimization of risks and error, Xerox is helping reduce costs and stocking delays, improve fill rates and reorder times, enhance cash flow, reduce printing, and give vendors more time to spend with customers.

Xerox has transitioned their business model from a decentralized structure to a new operating model. This features an industry-oriented go-to-market focus with enhanced offerings and partnerships, and a more holistic approach to combining their outsourcing business with their solutions and services. Xerox appears strongly committed to the vertical markets it identified (High Tech & Communications, Financial & Professional Services, Industrial & Consumer, Healthcare, Educations, and Public Sector). Continuing to widen these offerings into additional markets will only strengthen Xerox’s customer relationships. Though we do believe Xerox must follow through on their pledge to bring in experienced industry consultants (and other knowledgeable individuals) to show potential customers the depth of their vertical expertise and thought leadership. Securing a portfolio built around a diversified vertical market customer base, business process automation solutions, and enhanced managed print services positions Xerox strongly to capitalize on several opportunities that InfoTrends sees in the market.

InfoTrends has also published a full analysis report on this topic titled, “Xerox Pivots Services to Industry Focus”, that covers each of the new products announced, and further describes Xerox LEO’s continuously improving go-to-market strategy. Contact scott.phinney@infotrends.com for more information.

 

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