Are You Ready To Get Your SBB On?

Sheryne Glicksman
 Jun 19, 2017

Our industry has officially adopted a new acronym called SBB and it’s here to stay! I believe SBB has the potential to be disruptive, in a positive way, in our market today. So, what exactly is SBB?

Managed Print

Before we define SBB, let’s go back to another acronym called MPS. Managed Print Services has evolved, changed, slowed down and started up again in the past five years. It has been defined, redefined, renamed, rebranded and relaunched. Regardless of how you define MPS or what you do with your program, you’ve probably had some challenges here. One of the challenges that many customers and dealers have with MPS is the ability to capture true output volume and track that volume on a regular basis. Read more »

For workflow, to scale or not to scale? That is the question!

Pat McGrew
 

It’s time to ask the question that is often missed in discussions about workflow – is the current workflow scalable? Scalable isn’t only a question of getting bigger; it is also a question of complexity. If your workflow was built to handle one type of job, like books or bills or bingo cards, and today you are handling magazines, direct marketing mailers, and posters, there may be a mismatch between your work and your workflow.

The mismatches often begin with how jobs are sold and onboarded. A common change in sales is the addition of a web-to-print solution to open your doors to a wider audience. When that addition happens, your scale of operation generally changes. Instead of sales coming in via relationships with your sales people, who know your capabilities, there are jobs coming in from customers who may not have paid attention to your website, and may not have followed your instructions. While most web-to-print solutions allow for rules-based interrogation of the incoming job, in many cases, contrary to how the systems are intended to work, someone in the shop is assigned to look at the jobs and determine if they can move into production. When you think about scalability, the more jobs that come in through a web-to-print application that require physical review, the less scalable that process becomes.

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HP Inc. – Positioned for Growth

Jeff Hayes
 

HP Inc. held its Power of Print analyst briefing on June 15th at its headquarters in Palo Alto, CA to update the printing industry on its strategy and key initiatives. While there was essentially no new news, what was clear is that HP is building momentum as a leaner and more focused company nearly a year after its separation. Read more »

InfoTrends Forecast Continued Growth in A4 Color MFPs and Business Inkjet Shipments through 2021 in both North America and Western Europe

Barbara Richards
 Jun 14, 2017

While the overall office equipment markets in NA and WE is mature, InfoTrends expects unit growth in A4 Color particularly within the 45+ppm MF speed segment and Segment 3 Business Inkjet SMB according to the recently published SF Printer and MF Hardware Forecasts for both regions.

InfoTrends believes the market will continue to shift from SF laser printers to multi-functional products and from monochrome to color engines. In fact, in 2016 MF printers represented 52% of all laser unit shipments by 2021, our forecast shows MF devices will grow to about 58% of total unit shipments. While color laser devices are also expected to grow from 31% to 34% of total shipments in North America and from 37% to 40% in Western Europe during the same period.

In North America, Office Color Laser A4 MF shipments are expected to grow at a 3.9% CAGR (compound annual growth rate) through 2021 while in Western Europe shipments there are expected to grow at a 2.5% CAGR.  InfoTrends forecasts the majority of unit placements will be within the Laser Segments 2–4 (21-69 ppm) speed range as the shift to color and multi-functional devices continues in the office environment.

 North America & Western Europe Color Laser A4 MF  Laser Seg 2-4 (21-69ppm) Forecast

  

Business Ink Poised for Market Growth

InfoTrends forecasts continued growth in unit shipments within our Business Inkjet Segments 3 & 4 in both North America and Western Europe through 2021.  In North America, shipments are expected to grow at 6.2% CAGR while in Western Europe the combined segments are targeted to grow at a 4.6% CAGR during the same period. Shipment growth is being fueled by a new breed of high-end serial inkjet and page-wide models introduced over the last few years. This new breed of inkjet devices offers an attractive alternative to laser particularly within the SMB office environment with standard wireless connectivity, high yield consumables and in some cases, comparable cost per page to laser.

 

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How OpenText Is Improving Customer Experience With Intelligent Forms Automation

David Stabel
 

It has been almost one year since OpenText announced its intention to acquire HP LiquidOffice, HP TeleForm, HP Exstream, and HP Output Management for a total transaction value of $315 million. Today, these products are housed within OpenText’s Customer Experience Management (CEM) Suite, which was recently updated with the Release 16 Enhancement Pack 2 (EP2). On the LiquidOffice and TeleForm side, OpenText has completed a wealth of additional integrations with OpenText Content Server, OpenText RightFax, and MS SharePoint.

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In a recent interview with Mark Jackson, Senior Product Manager, and Bob Murphy, Sales Director for OpenText LiquidOffice and TeleForm, we learned more about today’s market for enterprise forms solutions and the dynamics driving increased demand. Before diving into our discussion with Mark and Bob, here’s some background on OpenText LiquidOffice and TeleForm.

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Are Millennials All That Different? Not Really.

Christine Dunne Dunne
 Jun 1, 2017

Companies are eager to learn more about Millennials, or those born roughly between 1981 and 1997 (making them between 20 and 36 years old). As they enter the workforce and move up the corporate ranks, they are increasingly making decisions around what to purchase and how to conduct business.

Here at Keypoint Intelligence, we frequently receive questions from clients interested in how Millennials are behaving differently from their Generation X and Baby Boomer counterparts—particularly from an office printing and document workflow perspective. Perhaps surprisingly, a mounting body of research is showing they are quite similar in their habits.

European primary research as an example
Last year, we conducted a web survey of 250 Western European office workers (125 in Spain; 125 in the United Kingdom). Responses were balanced across four age ranges: 18-29 year olds, 30-39 year olds, 40-49 year olds, and 50+ year olds. Among the 18-29 year olds, the large majority of whom are Millennials, printing levels were similar to (and in some cases greater than) those of older workers. For example, similar percentages of Millennials are printing various document types.

Percent of respondents that print various types of work documents

Percent of respondents that print various types of work documents

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2016 InfoTrends, Inc.

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