Nov 30, 2016
LeEco is already established in China, but is bringing its products to North America for the first time, with what it hopes to be market disruptive pricing. In November, a pair of new smartphones (Ecophones) were introduced by LeEco, the Le Pro3 and Le S3. Read more »
The News and Facts
The leadership at Lexmark began a process to explore “strategic alternatives” for the future of the business back in October of 2015. In April 2016, the company announced it would be sold to a consortium of Chinese investors led by Apex Technology and PAG Asia Capital. Now, on November 29th 2016, Lexmark announced its sale has been completed and decisions have been made regarding the strategic decisions of the company.
While Lexmark’s corporate headquarters will remain in Kentucky, long time President Paul Rooke will no longer be leading the company. Instead David Reeder, former Lexmark VP and CFO, will be the company’s new President and CEO. Lexmark also announced two of their key initiatives going forward. The Enterprise Software group, now undergoing rebranding as Kofax, will be split off and subsequently sold. The Imaging Solutions and Services (hardware) division will now focus on “growing the imaging business, particularly in China and the Asia-Pacific region.”
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Nov 28, 2016
During the twelfth annual Comparting conference—held on Novemeber 17-18 in Böblingen, Germany—Compart introduced its newest product within its DocBridge suite of solutions called: DocBridge Impress. While some customers already have access to DocBridge Impress, version 1.0 will be released in April 2017. The first update version (1.1) is planned for late 2017.
The Comparting conference is a two-day international forum for multi-channel document management. With more than 400 people from 15 different countries having attended this event–up from 375 attendees last year–the Comparting conference is growing in popularity. In fact, it is one of few events for customer communications in Europe. This year’s agenda included keynotes, customer presentations, and educational tracks focused on business and technology.
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Nov 17, 2016
In anticipation of separating its business process operations into the newly minted company named Conduent, Xerox announced today that it is expanding its Global Document Outsourcing (GDO) Services Business to include two comprehensive offerings:
- Communications & Marketing Services: A comprehensive suite of services designed to help clients transform their promotional, business, and transactional communications to enhance their customer’s experience.
- Document Transaction Processing Services: A business automation offering that enables digital transformation by improving client’s flow of information into business processes.
Believing communications are key to customer experience and retention, Xerox says its solutions are intended to help clients manage customer communications at every stage, from consultation and content creation to production, distribution, storage, analysis and processing.
Here’s what you need to know:
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Nov 7, 2016
The fourth item in the Workflow Quiz is where we identify every stop along the workflow path and how those stops are tracked. Last time your job was to lay out all of the documentation and learn where the holes are. This time the job is to put a name to every step in the workflow with a goal of identifying who owns that step and how the status of the work is reported as it moves through that step.
Touch points are the discrete processes required to move a job through the workflow. Color management is a touchpoint. Ripping a file is a touchpoint . Printing is a touchpoint. Having a CSR track down a customer file is a touch point. Troubleshooting a wrong profile is a touch point.
Your goal should be to create a master map, or set of maps, that typical jobs follow from job onboarding to job delivery. Each touch point should have a named owner and an identified reporting path. It isn’t enough to say that someone is responsible for the workflow or is the workflow manager; for this task the goal is to identify specific assignments, even if at the start there is only one name in every box (or even no name in a box).
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Christine Dunne Dunne
Today, the Mopria Alliance announced that its mobile print technology is now integrated with Samsung Galaxy devices—either through pre-installation or automatic update.
The Mopria-powered “Samsung Print Service” will enable Galaxy users to “easily and intuitively” print content (e.g., photos, documents, web pages) from their mobile device to more than 88 million printers, regardless of printer brand.
Steps for Printing with the New Samsung Print Service (Android Nougat)
Source: Mopria Alliance Read more »
Nov 2, 2016
Look around the industry. What do you see? Offset presses. Digital printers. Wide format inkjet printers. Offset litho was discovered in 1900, but did not gain traction until the 1950s. Digital color printing was introduced in 1993. Wide format inkjet came in 1995. Walk into any plant; they may have all three.
It took a while for all three printing technologies to find their place in print production. All three were challenged by a status quo. Offset was once described as “only for quick and dirty printing.” Ironically, they said the same for digital color. The president of Xerox was quoted in the Wall Street Journal saying almost the same about inkjet printing (2004). Now Xerox is becoming a force in inkjet.
Yet, all three processes make money for printers. What will be the next big thing? The technology is already here. We just have to find markets for it.
Flatbed UV inkjet can print on any substrate—plastics, wood, glass, board, metal, ceramics, textiles, carpeting, and more. Commercial printers print on paper. Where is the market for printing on all those other substrates? Read more »