Recommendations from InfoTrends’ latest CCM research

Other Posts
 Sep 30, 2013

InfoTrends has recently completed a major study looking at overcoming Customer Communications Management (CCM) implementation challenges at enterprises. Between January and August 2013 InfoTrends conducted several in-depth focus group sessions with CCM stakeholders of large U.S. enterprises and governmental agencies. Those large organizations send out a staggering amount of customer communications (e.g. bill, statements, policies, notifications, welcome kits, direct mail, e-mails), and managing them in a way where they all work together to improve the customer experience and optimize the lifetime value; which is not an easy thing to do. Based on the research we have developed three sets of recommendations (for enterprises, outsourcers, and vendors) that I will briefly outline below.

Figure: Customer Communications Management (CCM) Overview

Click to enlarge

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The Mopria Alliance: Simplifying Print for Mobile Users

Zac Butcher
 

Mopria LogoOn September 24th the Mopria Alliance was announced by founding members Canon, HP, Samsung and Xerox. With the express purpose of driving simple mobile printing this is a move that many involved in the industry will welcome.  Whilst I have been calling for simplification and standardisation for some time, the reality is that a collaboration of this nature requires a great deal of work in the background.  After spending some time on the Mopria Alliance website I was pleasantly surprised by the substance already in place.  For anyone interested there is a detailed FAQ section, a YouTube video and a knowledge centre with plenty of content.  There is also an open house scheduled for prospective alliance members on October 17-18.

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HP Announces Instant Ink Program in North America

Barbara Richards
 Sep 28, 2013

Several years ago HP conducted a limited pilot program on HP Instant Ink and InfoTrends provided a brief overview of the program.

HP plans to roll out the expanded Instant Ink Program in North America with several retail partners within the next few weeks and more stores will be going online as time goes on. According to HP, the new plan will directly address customers’ pain points and concerns. HP hopes to move from a transactional supply model to a subscription model with this new program.

Figure 1: HP Instant Ink Highlights

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The Top Ten Trends from PRINT 13

Jim Hamilton
 Sep 27, 2013

These are InfoTrends’s top ten trends from PRINT 13:

  1. Who was there? Who wasn’t? Agfa’s departure from the show floor over the summer added another important company to the small cadre of vendors skipping the show (Heidelberg, Kodak, and Screen). In truth, Kodak actually did have a booth, a smallish one at the very back of the show floor, but it wasn’t what you would typically expect out of them. Of much greater importance was Kodak’s participation in others’ booths, including Konica Minolta (for Creo and Prinergy) and Adphos (for the Prosper Imprinting heads). And though the timing of Kodak’s emergence from Chapter 11 may have made a big presence unadvisable, it was nevertheless a missed opportunity to show off the new Kodak to its core audience. It is also clearly time for Kodak to name a new leader who will bring the market knowledge and vision for the next chapter in the company’s history. This has dragged on way too long. Read more »

Epson, HP, and Quick Label Systems Announcements Highlight PackExpo Day Two

Ron Gilboa
 Sep 25, 2013

The second day of PackExpo 2013 was highlighted by several digital printing announcements and continued strong attendance. As with the first day of the show the aisles were full with attendees, including many international visitors. Of the 26,000 or so buyers, Mexico represented the biggest group with about 1,000 attendees, followed by China and Japan. In all 25% of Pack Expo visitors are from outside the United States. On the announcement front we saw several new products from companies such as Epson, HP, and Quick Label Systems.

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PackExpo 2013 – A Hotbed of Digital Printing Innovation

Ron Gilboa
 Sep 24, 2013

PackExpo 13 began yesterday with a rush of attendees lined up to enter the show. This Las Vegas based event is a magnet for brand owners, manufacturers, food processors, and converters from over 127 countries and representing 40 vertical markets. Over 26,000 buyers attend this show looking for the latest innovations in packaging and food processing solutions. Many of these buyers are interested in food processing safety or green manufacturing techniques. InfoTrends is here on a quest to find out about digital printing technologies that enable buyers to find new ways to decorate their products efficiently, drive demand while maintaining product safety, and lessen environmental impact.

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Technology Improvements Keep Smartphones a Moving Target for Camera Vendors

Alan Bullock
 

Earlier this month, for the first time in more than six years of iPhone announcements, Apple introduced a new iPhone with the same resolution camera as its predecessor.  Read more »

A Big Move in Packaging Media: PCA To Buy Boise, Inc.

Bob Leahey
 

Packaging Corporation of America (PCA), the fourth-largest U.S. producer of corrugated shipping boxes, recently agreed to buy Boise (BZ) Inc. for about $1.27 billion in cash, a move that will add to PCA’s capacity in the Pacific Northwest and in Europe. PCA will pay $12.55 a share, 26 percent over Boise’s Sept. 13 closing price, in a deal that also includes $714 million of Boise’s debt (based on SEC filings, this sum would appear to be Boise’s entire long-term debt). The two companies say the purchase will be complete in the fourth quarter of this year.

PCA says the takeover will increase its container board production capacity by 42%, to 3.7 million tons a year. PCA also forecasts pretax savings of $105 million within three years of the deal’s completion from lower transportation costs, and various synergies, especially in the SG&A area.

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A New Market Segmentation for Capture-enabled Devices

Ed Lee
 Sep 23, 2013

Excerpt from Digital Imaging Reporter’s State of the Industry 2013

More than ever before, consumers love to take photos. InfoTrends forecasts that cameras and phones will capture over 125 billion photos in the U.S. this year. While the photography market is certainly not going away, how consumers use their cameras and what they do with their images is changing. Moving forward, InfoTrends sees the capture market dividing into four segments.

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Landa Highlights Revised Design of the Landa S10

Jim Hamilton
 

Today Landa Digital Printing announced design adjustments to the Landa S10FC and S10C while also noting that the S10FC would enter beta testing in the fourth quarter of 2014 while the S10C beta would begin beta in the first half of 2015). The most visible design adjustment is a shifting of the large touch-screen user interface to the backend of the device.

Landa S10C with the operator cockpit at the left by the delivery; to the far right, the print engine and feed unit

Note: The Landa S10FC is the folding carton version and the Landa S10C is for commercial and publishing printing. Both devices are capable of producing 6,500 four-color B1-format sheets per hour with a maximum paper size of 29.5 by 41 inches (750 by 1050 centimeters). The S10C is also duplex capable and has a rated speed of 3,250 sheets per hour when printing on both sides.

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