Category: Primary Research

Konica Minolta Acquires MWA Intelligence

Christine Dunne
Jul 11, 2018

On July 2, Konica Minolta Business Solutions U.S.A. announced the acquisition of MWA Intelligence (MWA)—a provider of enterprise resource planning (ERP) software for the imaging channel. Scottsdale, Arizona-based MWA offers the FORZA ERP solution, which is built on SAP Business One.

The platform provides visibility and control over a variety of business operations, including accounting and finance, sales and customer management, inventory and distribution, purchasing and operations, service and mobility, and reporting and administration. It has an open architecture, and can be customized by dealers for various functions and industries.

MWA employees will join All Covered, Konica Minolta’s IT services division.

Acquisition in context

ERP software helps businesses manage their core business processes, often in real-time and with the goal of operating more efficiently and effectively. The global ERP market is valued at approximately $34 billion; market leaders include companies like SAP, Oracle, Microsoft, and NetSuite.

Of course, the imaging channel represents just a fraction of this opportunity. Within the United States, for instance, about 2,200 office equipment dealerships are in operation—including about 600 with branch locations.

These dealers often use ERPs like Compass Sherpa and E-Automate, or internal systems, to manage their business. Considering that declining profit margins are considered a top threat to indirect office equipment vendors (dealers and resellers included) in both the United States and Western Europe, it is clear that an ERP can provide valuable insight into opportunities for operational improvement.

What are the three biggest threats to your business based on shifts in the industry?

Source: Office Channels Survey (Keypoint Intelligence-InfoTrends, 2017) Read more »

According to recent InfoTrends U.S. Enterprise Office Primary Research study, 40% of IT decision-makers indicated the #1 hurdle for digital conversion is cost.

Barbara Richards
Aug 29, 2017

Recent survey results from InfoTrends U.S. Enterprise primary research study of IT decision makers found that Enterprise customers see the cost associated with converting to digital processes as the greatest hurdle to conversion and this was most prevalent in the manufacturing (47%) and prof. services sectors (44%). Furthermore, they are also worried about the IT resources and the preference for paper—whether these are perceived or actual.

As far as initiatives or policies to reduce paper are concerned, the enterprise customers surveyed have mostly shifted to simple digital processes, such as sharing document more via e-mail (62%) or default printing on both sides of a document (53%). While more complex digital processes, such as document collaboration via cloud or Dropbox, are beginning to take on a more dominate role within these larger workgroups (51%).

What are the major hurdles to converting paper processes to digital?

Digital Conversion Hurdles by Vertical in Enterprise

Read more »

Are Millennials All That Different? Not Really.

Christine Dunne
Jun 1, 2017

Companies are eager to learn more about Millennials, or those born roughly between 1981 and 1997 (making them between 20 and 36 years old). As they enter the workforce and move up the corporate ranks, they are increasingly making decisions around what to purchase and how to conduct business.

Here at Keypoint Intelligence, we frequently receive questions from clients interested in how Millennials are behaving differently from their Generation X and Baby Boomer counterparts—particularly from an office printing and document workflow perspective. Perhaps surprisingly, a mounting body of research is showing they are quite similar in their habits.

European primary research as an example
Last year, we conducted a web survey of 250 Western European office workers (125 in Spain; 125 in the United Kingdom). Responses were balanced across four age ranges: 18-29 year olds, 30-39 year olds, 40-49 year olds, and 50+ year olds. Among the 18-29 year olds, the large majority of whom are Millennials, printing levels were similar to (and in some cases greater than) those of older workers. For example, similar percentages of Millennials are printing various document types.

Percent of respondents that print various types of work documents

Percent of respondents that print various types of work documents

Read more »

2016 InfoTrends, Inc.

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