May 19, 2016
Today Xerox announced a new set of workflow automation industry solutions in higher education, retail banking, and manufacturing; advancements in personal and office productivity capabilities; as well as ConnectKey innovations aimed at enhancing the managed print services (MPS) offering. Xerox also announced new revenue opportunities, tools, and operational processes for MPS channel partners.
On May 5th, Xerox held a call with industry analysts to discuss the new offerings prior to the official announcement. Mike Feldman (President of Large Enterprise Operations) highlighted the recent financial performance of the company’s document outsourcing business—which includes managed print services (including workflow automation) and centralized print services. Mike noted that in the first quarter, this business experienced one of its best quarters financially. The business, which generates approximately $3 billion in annual revenue, achieved 5.0% year-over-year growth on a constant currency basis. Half of this additional revenue occurred within the larger enterprise customer segment, while the other half stemmed from their indirect channel MPS business.
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Mar 11, 2016
Yesterday, March 10th, Xerox announced advancements to its Xerox ConnectKey technology to expand what multifunction printers (MFPs) can do in the workplace. The Xerox ConnectKey-enabled i-Series MFPs are equipped with ready-to-use apps, speed up paper-dependent business processes and make it easier for users to collaborate and work more effectively. The technology also gives Xerox and its partners opportunities to better understand customer business needs and uncover new recurring revenue streams. Read more »
Jan 29, 2016
Making a big transformative acquisition is kind of like going to war – it’s expensive and risky and doesn’t always work out like the planners envisioned. CEO Ursula Burns announced that Xerox is retreating from its strategy to transform into a single growth-oriented, business process outsourcing (BPO) and technology company. Xerox intends to create two separate public companies – one focused on BPO and the other focused on Document Technology and Outsourcing – effectively undoing its $6.4B acquisition in 2010 of Affiliated Computer Services (ACS).
Much of Xerox’s vaunted technology never really gave ACS a big cost or innovation advantage over other BPO companies, and ACS never seemed to get much lift from accessing the Xerox customer base, especially outside the US.
Meanwhile the Document Technology business always seemed to get the short end of the stick. R&D budgets were cut, the growing managed print services business was moved over to the Services side of the house (at least for financial reporting purposes), and much of its cash flow was used to fund share repurchases, debt payment, and add-on acquisitions for the Services business. Read more »
Allison Correia and Brendan Morse
Nov 17, 2015
On November 16th, Xerox announced two new workflow automation solutions for the insurance industry and HR departments, updated versions of two of their platforms (Digital Alternatives and DocuShare), and new components of their MPS strategy for the channel.
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Jul 2, 2015
The 14th Edition of the Xerox Rochester International Jazz Festival (XRIJF) wrapped up on Saturday, June 27 after nine days of 320+ shows, including 90+ free concerts at 19 venues with 1,500+ artists. In addition to listening to some great music, the in-plant executives in attendance had the opportunity to attend a Xerox educational session where they could learn how to “Amp Up their In-Plant.”
The session opened with a keynote speech from Barb Pellow, Group Director at InfoTrends. She shared her perspective on what it will take to reinvent in-plant operations in today’s environment. Pellow stated, “Nearly every industry is undergoing a major transformation that is being driven by new and emerging technologies. None has been more heavily impacted than the printing industry, and this is only exacerbating the challenges that in-plant managers face today. The key is to disrupt the status quo long before there is a need to do so.” According to Pellow, successful in-plants must build a vision, retool their services, reinvent their customer bases, expand their sphere of influence, properly position their new offerings, invest in operational excellence, and instill a culture of innovation. Read more »
Allison Correia and Brendan Morse
Apr 28, 2015
Xerox, a leader in document technology and services, today announced several new solutions and services that will add to their history of innovation. Xerox’s Large Enterprise Operations (LEO) is aligning its services offering by key vertical market to connect MPS & BPO. Read more »
Nov 7, 2014
On November 6th, Xerox launched their Next Generation Managed Print Services campaign to help reduce printing in the workplace, increase user awareness and drive results with paper and digital publishing. They announced three new solutions for the enterprise to automate, simplify, secure, integrate, assess, and optimize processes. Read more »
May 15, 2014
In March this year Xerox announced Safe Courier, a solution developed to help customers transmit documents securely, and directly from a mobile device. Mobility solutions and services continue to rapidly evolve providing real value for business-to-business and business-to-customer engagements.
Recent InfoTrends research into Mobility, Mobile Solutions and Services: Strategies Driving Market Adoption and Transformation, revealed that mobile devices and BYOD strategies are employed widely; however, their usage is far less sophisticated and provides little process integration. Companies like Xerox with the Safe Courier solution are developing ways to utilize mobile devices to automate business communications and processes.
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Jan 15, 2014
Xerox kicked off 2014 on the 9th January, announcing their SMART Centre mobile-friendly sales tool portal aimed at the indirect channel. SMART is an acronym for Xerox Sales, Marketing, Analysis, Research and Training. This cloud based directory contains a host of sales enabling tools which automatically check the location of the Xerox sales partner and offer sales information relevant to that person’s regional location and/or language. Localised content is available in 22 different languages and is aimed for any of Xerox’s global partners. Content includes up-to-date Xerox hardware and software specifications and Feature Advantage Benefits(FAB) catalogues and a proposal generator. Hardware competitive information is driven from the BLi database. The comparison of software is driven by a combination of 3rd party tools and a guided sales application for Xerox branded solutions. Read more »
Dec 12, 2013
I could have very well titled this “Industry Consolidation and the Ripple Effects” given the nature of the chess match being played out between two industry titans. Canon in one corner, looking to regain momentum (Canon’s loss of market share has been well documented with acquisitions ofÂ IKON Office Solutions to Ricoh – $1.62 billion, Global Imaging Solutions to Xerox – $1.5 billion and Danka to Konica Minolta – $240 million, couple this withÂ the mixed result of their CBS Direct Operations the impact is measurable and the desire to win it back is understandable) and in the other corner, Konica Minolta, the current King of the independent dealer community. Â Ask an independent dealer owner about what they like about partnering with Konica Minolta and why they have made such a surge in revenue and units, and the first answer is Rick Taylor and his leadership, what follows next from their mouths varies but it is typically like an evangelist giving testimony at a revival.
For those that do not know, Dex Imaging is one of the largest independent dealers in the United States with annual revenues approaching $150M (it’s probably safe to say will have superseded that mark by the close of 2013).Â Their plan is to reach $250 million in annual revenue by 2016 and they have 26 locations in Florida, Tennessee, Maryland, Alabama and Mississippi.Â They made two acquisitions in the Florida market, both announced in May of this year.Â In the May press release announcing the acquisitions, Dex Imaging called itself the single largest- and fastest-growing independent dealer of Konica Minolta and Kyocera document imaging equipment in the U.S.
Dex Imaging Acquisitions 2013
1. TonerType, LLC
2. U.S. Imaging Solutions
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