Category: Customer Engagement Technology

Trends in Output Management – Perspectives From Comparting 2015

David Stabel
Nov 4, 2015

The eleventh annual Comparting conference was held in Böblingen, Germany, near Stuttgart from October 15-16. The Comparting conference, organized by Compart each year, is a two-day international forum for Multi-channel Document and Output Management. This years’ focus was on how companies are dealing with customer communications that increasingly revolve around multi-channel-capable document processing.

About 375 people attended the event which is a slight increase compared to last year. With participants from 14 countries representing 37 nationalities, this years’ event had a stronger international character than ever before. In addition to keynote speeches and several presentations of customer cases, there were also special tracks focused on business and technology issues.

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Delivering on Customer Engagement at the XMPie User’s Conference

Ryan McAbee
Oct 30, 2015

Earlier this week the XMPie User’s Group conference was held in Miami, Florida. The theme of the conference was “The Art of Customer Engagement” and brought together users of XMPie software from around the globe for three days of networking and learning. The opening keynote titled “On Bridging Print and Digital” was delivered by Jacob Aizikowitz, president and founder of XMPie. Jacob urged attendees to become digital first, focusing as much on digital technologies as print – a point driven home by the fact that 75% of marketing spend is expected to be on digital channels by 2019.

XMPie continues to evolve and expand its product offerings to support a digital-first mindset which was reinforced by the introduction of Open XM at the show. Open XM is an XMPie technology stack that can be incorporated into any website without relying on any specific design tool.

User-driven conferences continue to provide an ideal environment for learning and networking with other service providers who face the same opportunities and challenges. This was evident in the sessions and conversations I had with attendees at the show, from discussing pricing strategies to users trading contact information to help out with technical issues once they arrive back home.
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Global Value of Customer Communications to Rise to USD $79B by 2018

David Stabel
Aug 7, 2015

As part of the Customer Engagement Technologies (CET) advisory service, InfoTrends has sized and forecasted the global retail value of digital print and electronic customer communications. The retail value represents the average price each end user will pay to commercial providers for each of the messages produced.

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