Category: Imaging Industry

Immersive Imaging at NAB 2018

Alan Bullock
May 4, 2018

NAB 2018, the annual trade show of the National Association of Broadcasters, was held April 9-12 in Las Vegas. Show organizers were expecting more than 102,000 attendees and 1,700 exhibitors. A small section of the Las Vegas Convention Center’s North Hall was designated as the Immersive Storytelling Pavilion, where about twenty exhibitors were showing 360° and 180° cameras and related products. Camera vendors there included HumanEyes, Kodak PIXPRO, Insta360, YI Technology, Samsung, and Kandao. Here are a few highlights… Read more »

2017 Camera Wrap-Up – Where Have all the Cameras Gone…

Carrie Sylvester
Dec 22, 2017

Where have all the cameras gone….

For the past several years we have done a year-end round up of the cameras that were introduced. It’s always an interesting exercise to look at what features and technologies camera vendors have chosen to feature in their products.

This year, the list of features was long but the number of camera models was not. You may think – is it just me or were there not as many new cameras introduced? Well you’d be right to think there were fewer cameras coming to the U.S. market. There were 33 new camera models that came to market in the U.S. since January 1, 2017 – 24 fewer than in 2016. In 2016 the US market saw 57 models introduced, 72 models in 2015 and 98 models in 2014. (Source: Keypoint Intelligence – InfoTrends U.S. Camera Model Tracker**).

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Kyocera Hits the Accelerate Button with DataBank Acquisition

Jeff Hayes
Aug 4, 2017

Kyocera Hits the Accelerate Button with DataBank Acquisition

Synergies that go “Beyond the Document” 

 kyo logo
databank logo

KYOCERA announced they have acquired DataBank IMX, a nation-wide provider of distributed capture and business process automation services and enterprise content management (ECM) solutions.  Specific terms of the deal were not disclosed, but although KYOCERA Document Solutions Inc. acquired DataBank, operationally DataBank will report to KYOCERA Document Solutions America, Inc.  This deal is an important move by Kyocera, which typically has focused on organic growth initiatives, and has the potential to create significant new revenue streams and further strengthen their close relationships with independent office equipment dealers.  After meeting with Norihiko Ina, President of KYOCERA Document Solutions Inc., and Chuck Bauer, CEO of DataBank, I had the opportunity of learning first-hand of this latest industry acquisition.

Some Background:  Kyocera’s Total Document Solutions (TDS) Strategy

During their April 18, 2017 Business Technology Conference, the President and CEO of KYOCERA Document Solutions America, Yukio Ikeda, explained that Kyocera’s alliance with DataBank, announced on 9/13/16, was critical to the next phase in their Total Document Solutions (TDS) strategy. Mr. Ikeda described this next phase as TDS 2.0, offering Business Process Improvement, Business Process Outsourcing and IT Services as expanded Kyocera offerings. In his presentation, he went on to explain that all business processes, not just document-related ones could benefit from these additional services.  He announced that within FY18, their North American dealers would be able to “offer business process improvement services through Kyocera and DataBank’s team of BPI specialists.” This acquisition confirms that Kyocera has executed on this approach by fully incorporating the services provided by DataBank – now a wholly owned entity.

Why DataBank?

DataBank claims to be the single largest North American reseller of Hyland OnBase with over 800 ECM installations across the country. The company offers solutions built on a variety of leading document capture, enterprise content management, and business process automation tools.

Kyocera has been focusing on distributed capture and document management solutions for Hyland OnBase and Microsoft Sharepoint customers in document/workflow intensive industries including healthcare, education, and legal. DataBank enables Kyocera to accelerate and deepen its offerings in these areas, as well as provide additional direct sales and professional services capabilities. A quick thumbnail on DataBank:

  • Founded in 1991 with headquarters in King of Prussia, PA
  • Variety of solutions based on Hyland OnBase and Microsoft Sharepoint
  • Extensive professional services for re-designing complex document and data-intensive business processes and implementing and managing automated and outsourced solutions
  • Over 620 employees across 7 Imaging Centers and 6 sales offices in the U.S.
  • Approximately 65% of revenue from healthcare and public services accounts

Other DataBank technology partners include:

  • Hyland OnBase (DataBank is a platinum reseller in North America)
  • Microsoft Sharepoint
  • Anydoc, AvePoint, DocuSign, Hyperfish, K2 Nintex
  • Leading scanner & mailing system vendors

DataBank solutions also connect with a variety of MFPs from other vendors, and Kyocera has indicated that they will not disrupt the support offered to those customers, but will look to shift customers to Kyocera-based devices and solutions wherever possible.  Kyocera also believes they can more tightly integrate their devices with DataBank solutions as part of future product development.

Why Now?

Kyocera clearly sees solutions as integral to their business strategy and has been impressed with the DataBank management team and offerings. The company is focused on offering customers a new level of consultative expertise in simplifying complex workflows, managing mission-critical information, and optimizing business performance.  Kyocera has also been steadily building out their Total Document Solutions portfolio through internal development and industry partners, with nearly 50 software offerings focusing on distributed capture, data extraction, document management, device management, output management, and security.

Kyocera also has the financial resources to make a mid-sized acquisition, and has not been burdened with integrating previous acquisitions like some competing OEMs. The company has outperformed the industry recently with revenue up 104% over the previous year and has reported 8 consecutive years of growth.  With the steady economy, strong balance sheet, and a good partner in a strategic part of the market, Kyocera believes now is the time to make a move. 

Industry Impact

This acquisition doesn’t change the structure of the industry, but clearly indicates that Kyocera is committed for the long term. Keypoint Intelligence believe this move is important because it:

  • Signals Kyocera’s strategic direction further into the solutions business and enterprise accounts
  • Strengthens Kyocera’s position in important vertical markets (healthcare, government, legal)
  • Significantly expands Kyocera’s professional services capabilities
  • Creates a new services revenue stream around business process automation
  • Provides new opportunities (solutions) and capabilities (integration) for Kyocera dealers
  • Has long-term potential for Kyocera to expand within the U.S. and other regions

InfoTrends’ Opinion

Expansion and contraction has become common place in our industry, with Xerox and Lexmark recently divesting its solutions and service entities, and now with this acquisition by Kyocera – clearly vendors are trying to find ways to better serve the expanding needs of their customers for services that go beyond the document.  Acquisition is one way to accomplish this, and this recent course taken by Kyocera and DataBank, which began as a partnership a year ago, may have been a prudent one that could work to their mutual benefit.  During this past year, both companies have had a chance to familiarize themselves with their respective product and solution portfolios, as well as their corporate cultures. It is also likely that their sales channels have had a chance to work closely together, aligning resources and finding ways to combine forces to better serve their customers.  With this acquisition, it is anticipated that Kyocera will be able to continue on the path in offering expanded technologies and services to their customers, and realize phase 2.0 of their Total Document Solutions strategy.

According to Recent InfoTrends SMB U.S. Office Primary Research Study 46% of business content still remains on paper today

Barbara Richards
Jul 18, 2017

According to 216 U.S. SMB IT decision-makers surveyed, 46% of their business content currently remains on paper today. Nonetheless they are moving along the digital transformation path, if at a slower pace than larger Enterprises as they are more worried about the cost of conversion. Our study found that cost was the number one hurdle associated with converting to digital processes. Furthermore, SMBs main cost concerns are training, time constraints, legal requirements and IT resources. In addition, survey results also found that 32% of SMB decision makers indicted a preference for paper for business processes. This was most prevalent in the Manufacturing, Education and Prof. Service’s sectors.

What are the major hurdles to converting paper processes to digital?

Read more »

Are Millennials All That Different? Not Really.

Christine Dunne
Jun 1, 2017

Companies are eager to learn more about Millennials, or those born roughly between 1981 and 1997 (making them between 20 and 36 years old). As they enter the workforce and move up the corporate ranks, they are increasingly making decisions around what to purchase and how to conduct business.

Here at Keypoint Intelligence, we frequently receive questions from clients interested in how Millennials are behaving differently from their Generation X and Baby Boomer counterparts—particularly from an office printing and document workflow perspective. Perhaps surprisingly, a mounting body of research is showing they are quite similar in their habits.

European primary research as an example
Last year, we conducted a web survey of 250 Western European office workers (125 in Spain; 125 in the United Kingdom). Responses were balanced across four age ranges: 18-29 year olds, 30-39 year olds, 40-49 year olds, and 50+ year olds. Among the 18-29 year olds, the large majority of whom are Millennials, printing levels were similar to (and in some cases greater than) those of older workers. For example, similar percentages of Millennials are printing various document types.

Percent of respondents that print various types of work documents

Percent of respondents that print various types of work documents

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A Few Takeaways From ITEX 2017

Christine Dunne
May 12, 2017

ITEX 2017 may be over and done, but I wanted to provide a few key takeaways from the event. These points are part of a larger analysis we have published for our office clients.

Conference at a glance

  1. It’s great to still have an event where dealers and other industry players can come together, regardless of the brands they carry, and learn growth strategies.

  2. Some dealerships are really running with new technologies and offerings, such as ImageNet Consulting (business inkjet), Documation (managed IT), and Business World (cloud solutions).

  3. Other dealerships are craving more support from their technology partners (OEMs, ISVs, etc.), particularly when it comes to training and sales.

  4. Security and document management are two areas cited by dealers as viable solution selling opportunities.

  5. While new product categories may be one way to achieve revenue growth, the biggest drivers of increased revenue appear to be better internal business systems, increased services, and added sales staff.

What were your main findings from the event? I’d love to hear. Feel free to shoot me an email at christine.dunne@keypointintelligence.com.

Dealers Seeking Growth Opportunities at ITEX

Steve Pearl
Apr 20, 2017

A number of Keypoint Intelligence analysts are covering ITEX 2017 in Las Vegas, Nevada this week. Here’s a mid-event account from Steve Pearl, Associate Director, Solutions & Services:

The pioneers traveled westward to find their future; the same is true for many dealers attending ITEX 2017 in Las Vegas. Dealers here can connect with leaders in the industry on the topic of managed IT services, cloud solutions, managed print, supplies management, service automation, financing, data analytics, search engine optimization (SEO), and much more.

Nearly 300 people attended the keynote session, and dealers visiting the exhibits are eager to learn how to expand their businesses. Unlike the original pioneers, though, dealers don’t have to take arrows in the process of securing their future. They can simply take advantage of all the expertise around them. More to come…

The interest is palpable. Attendees were eager to learn during Jeff Hayes' keynote

The interest is palpable. Attendees were eager to learn during Jeff Hayes’ keynote.

Reasons for growing revenue was on everyone's minds. That's why they are here.

Revenue growth is on everyone’s mind.

Jeff covering top dealer challenges

Jeff covering top dealer challenges

HP is very prominent at this show.

HP is very prominent at this show.

Focus on Change and Opportunities at ITEX 2016

Barbara Richards and Brendan Morse
Mar 13, 2016

Waves of Change, Oceans of Opportunity
On March 7th through the 9th industry leaders, exhibitors and dealers gathered in sunny Ft. Lauderdale, Florida at the Broward County Convention Center for the ITEX 2016 National Conference and Expo. The show’s theme “Waves of Change, Oceans of Opportunity” was indicative of the expanded role of portfolio diversification and business operations transformation is playing within our industry. ITEX 2016 Pic

Read more »

HP Printing Reinvented Event – 8th March 2016

Andy Carroll
Mar 11, 2016

This week saw HP host a large event in Lisbon, Portugal to announce their Spring 2016 product launches, themed around “reinvention”.
The primary focus of the event was the launch of the PageWide Business brand within their office lineup, but there were also significant updates announced for the OfficeJet Pro range, along with further refreshes of their LaserJet line, with more devices based upon the JetIntelligence engines that made their debut last year.

3-HP PageWide Enterprise Color Flow MFP 586z Printer

The HP PageWide Enterprise Color Flow MFP 586 (Image courtesy of HP Inc)

Whilst the OfficeJet ProX/EnterpriseX range shared the same printhead technology used in HP’s high speed Web Press devices, it now also shares the same branding. HP PageWide Business devices build on the platform established by the X range, but improvements to the ink formulation have allowed both higher speeds (now up to 75ppm) and increased page yields (up to 20,000 pages from a black cartridge). In addition the PageWide Enterprise range now shares the same security features that were introduced on the LaserJet Enterprise devices last year, so features like SureStart and whitelisting are now available to customers no matter which printing technology they choose to employ. The PageWide Business portfolio is expanded further still by the addition of specific products designed for managed environments, which employ cartridges that are both unique to the managed products and offer even higher page yields. It is expected that the use of derivative products for managed environments will be an increasingly common strategy, as it allows the channel more flexibility when costing out managed contract.
The next stage of the PageWide platform was also mentioned, with a very brief teaser of an A3 device offered only as “coming in 2017”.

The introduction of PageWide could have threatened to overshadow the long standing OfficeJet Pro range, but that has also received a significant refresh, with some significant improvements clearly inspired by developments made in the LaserJet family.

2-HP OfficeJet Pro 8740 All-in-One Printer

HP OfficeJet Pro 8740 (Image courtesy of HP Inc)

The paper path has been tuned so that two pages can be handled simultaneously, allowing for duplex speeds that get close to simplex, especially when printing longer documents. Single sided pages now also exit the device face down, and collect on an contained paper tray, as opposed to hanging outside the main unit as has been the case for most previous desktop inkjet devices. The input tray has been integrated more closely within the device body, aimed at reducing the risk of parts being exposed to damage under daily exposure to bumps and knocks, and supports up to legal sized paper.

The OfficeJet Pro 8730 also has the dual scanning heads present in more recent Laserjet MFPs, which allow for single pass scanning of both sides of a page, and also gains the option for an additional paper tray to double the input capacity. Finally, the user interface is presented on a much larger screen (5 inches) and features swipe and tap functionality that should be intuitive to smartphone and tablet users. The overall effect is that the newer OfficeJet Pro devices present a more robust appearance, with design cues that appear to make it less distinguishable from laser devices.

In his introduction, David Ryan described the current portfolio as HP’s “best lineup in decades” and it’s easy to see why he holds that view. The last 12 months has seen some real innovation from HP on areas such as security and energy consumption, which play well in an Enterprise environment , but equally on user facing improvements like first page out times, duplexing speeds and single pass scanning. In a highly commoditized category these are real areas of potential differentiation from other OEMs, and with A3 devices now confirmed as part of next years plans it gives other industry players a lot to think about. HP may not have reinvented printing per se, but they may well have reinvigorated their position in the category.

Huawei and Leica Partner to Reinvent Mobile Photography

Carrie Sylvester
Feb 25, 2016

logos2What’s the News?

Huawei and Leica Camera AG announced that they have entered into a strategic partnership to reinvent smartphone photography. The companies used some very interesting and rather untraditional wording in their press releases; embracing a more holistic sound and approach. Huawei’s press release spoke about combining a shared ethos in a long-term commitment to the art of craftsmanship, meticulous engineering, and the spirit of winning collaboration to create a powerhouse that will reinvent smartphone photography. These are no small promises, particularly since neither of these companies are household names in the United States! That said, the companies are major players in their respective markets and geographies. Read more »

2016 InfoTrends, Inc.

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