Category: Assessments and Benchmarking

Are You UnDocumented? Your Workflow Needs a Guide!

Pat McGrew
Aug 16, 2016

In the last installment the first item in the Workflow Quiz asked if there was documentation for your workflow architecture, and if it is was up-to-date. It turns out that many of you don’t know if there is current documentation on your production workflow, even though it is the backbone of your company. This isn’t too surprising. Every production workflow has many moving parts, often installed at different times but different stakeholders. Once software tools are installed the processes that use the tools may never be documented, with the user manuals for each component considered the documentation. The truth is, that isn’t a documented workflow.

Question Mark and Workflow


A truly documented production workflow identifies all of the touch points,
from the point where a job is brought on board to the workflow process,
through each step until the final delivery requirements are met.


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Canon Looks to Maintain Base with Eye Towards the Future – Dex Imaging Opening Canon Only Branches?

David Ramos
Dec 12, 2013

I could have very well titled this “Industry Consolidation and the Ripple Effects” given the nature of the chess match being played out between two industry titans. Canon in one corner, looking to regain momentum (Canon’s loss of market share has been well documented with acquisitions of IKON Office Solutions to Ricoh – $1.62 billion, Global Imaging Solutions to Xerox – $1.5 billion and Danka to Konica Minolta – $240 million, couple this with the mixed result of their CBS Direct Operations the impact is measurable and the desire to win it back is understandable) and in the other corner, Konica Minolta, the current King of the independent dealer community.  Ask an independent dealer owner about what they like about partnering with Konica Minolta and why they have made such a surge in revenue and units, and the first answer is Rick Taylor and his leadership, what follows next from their mouths varies but it is typically like an evangelist giving testimony at a revival.

For those that do not know, Dex Imaging is one of the largest independent dealers in the United States with annual revenues approaching $150M (it’s probably safe to say will have superseded that mark by the close of 2013).  Their plan is to reach $250 million in annual revenue by 2016 and they have 26 locations in Florida, Tennessee, Maryland, Alabama and Mississippi.  They made two acquisitions in the Florida market, both announced in May of this year.  In the May press release announcing the acquisitions, Dex Imaging called itself the single largest- and fastest-growing independent dealer of Konica Minolta and Kyocera document imaging equipment in the U.S.

Dex Imaging Acquisitions 2013

1. TonerType, LLC
2. U.S. Imaging Solutions

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What Can We Learn from the Red Sox?

Other Posts
Oct 31, 2013

The road to redemption and a World Championship for the Sox provides some lessons applicable to business. As Boston celebrates the win, the first lesson is that winning is fun. Being on a winning team builds morale; it keeps staff motivated and creates a positive environment. Winning organizations have less bickering, they act more cohesively. Employees believe in each other. When they enter the field of competition they believe they will win and that good things will happen.


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Redefining In-Plant Print Providers

Other Posts
Jul 9, 2013

Adobe has expanded its business far beyond print. The Print & Publishing segment accounted for only 5% of total Adobe revenue in 2012. Adobe is providing solutions across the eco-system of where we view information. It is a technology agnostic view. Print remains an important component and they continue to invest and innovate with enhancements to PDF and the PDF print engine. The printing and publishing industry continues to rely heavily on Photoshop, Illustrator and InDesign.

In-plant print providers can take guidance from Adobe in defining their future. It comes down to how you define your business, the strategic vision of where you add value and where you are headed. Most railroads in this country went out of business with the advent of interstate highways. Had they thought of their business as being transportation, not rail travel, they would have likely had continued success. Read more »

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