Category: Uncategorized

DSCOOP EMEA 2017 – setting the benchmark for user groups

Ralf Schlozer
Jul 10, 2017

From June 7th to 9th Dscoop EMEA went into its 6th round at the Centre de Congres in Lyon. About 1,300 attendees from more than 45 countries joined the event.

HP went to great lengths to present the latest printing technology live and running to the attendees with four Indigo B2 devices printing at the site (two 12000, one 20000 and 30000), as well as the latest label presses shown in action – including an Indigo 8000 Digital Press. In addition HP shared some installation data, with currently 6,000 Indigo presses installed worldwide in commercial print and another 1,750 presses in label and packaging printing. This includes about 570 B2 engines. Large format latex printer installations amount to about 45,000 by June 2017, outnumbered by one million large format Deskjet devices installed. HP shared some information on the uptake of PrintOS as well and reported 5,560 registered users at 2,400 companies, with 1,700 of them using PrintOS weekly.

At the event HP announced some improvements to PrintOS: notably PrintBeat has a mobile edition now, which allows monitoring and benchmarking press performance from mobile devices. High definition imaging was presented at the event again and although it is set to go into field testing later this year, with general availability planned for 2018. Available now are several new screening options that will help in photo printing and high contrast images.

While pink fluorescent ElectroInk was introduced half a year ago, fluorescent yellow just became available to Indigo users. Fluorescent green and orange were shown at the event and are currently being field tested. Another new ElectroInk just introduced is “Light Light Black”, which is especially intended for smooth gradations in photo printing, underscoring that HP Indigo remains committed to be the leader in specialty colour choice. At drupa 2016 HP showcased more than a dozen of other specialty ElectroInks to gauge user interest – at Dscoop Lyon HP Indigo previewed some of these inks again: thermochromic ink (changes colour depending on temperature), heat seal (the glue is activated at high temperature) and release inks (e.g. for scratch cards), which are apparently moving closer to commercialisation. Additionally metallic ElectroInk was shown again, which should garner the biggest interest, but is likely to get a launch not sooner than 2018.

HP Technology Fair - with new EletroInk types

HP Technology Fair – with new EletroInk types

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Around the World in 50 Billion Customer Communications

Will Morgan
Jun 26, 2017

Some might call it overkill. We just call it being thorough.

When we set out to interview 50 key stakeholders in the customer communications space, most of our peers thought we were being too ambitious. Well, 60 interviews (and 250+ pages of notes) later, we had managed to gather insight from customer communications service providers and other stakeholders who represented over 50 billion printed, electronic, and mobile communications delivered in 2016.

Highlighted in a press release today to announce its publication, the resulting report, entitled Enterprise Customer Communications—Trends and Strategies from Around the Globe, includes perspective from some of the largest players in the customer communications market, as well as important smaller providers with deep vertical and regional insights.

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This 43-page analysis examines in detail the top ten trends driving enterprise expectations and aspirations for customer communications. Here is some insight into three of them:

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How OpenText Is Improving Customer Experience With Intelligent Forms Automation

David Stabel
Jun 14, 2017

It has been almost one year since OpenText announced its intention to acquire HP LiquidOffice, HP TeleForm, HP Exstream, and HP Output Management for a total transaction value of $315 million. Today, these products are housed within OpenText’s Customer Experience Management (CEM) Suite, which was recently updated with the Release 16 Enhancement Pack 2 (EP2). On the LiquidOffice and TeleForm side, OpenText has completed a wealth of additional integrations with OpenText Content Server, OpenText RightFax, and MS SharePoint.

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In a recent interview with Mark Jackson, Senior Product Manager, and Bob Murphy, Sales Director for OpenText LiquidOffice and TeleForm, we learned more about today’s market for enterprise forms solutions and the dynamics driving increased demand. Before diving into our discussion with Mark and Bob, here’s some background on OpenText LiquidOffice and TeleForm.

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Thoma Bravo buys Lexmark Enterprise Software

Steve Pearl
May 11, 2017

Logos

“So…what do you think about Hyland’s purchase of Kofax”?  That’s how conversations in the past few days usually start out. Which then lead to explanations of who Thoma Bravo is.  Some background and perspective is clearly in order…

The Facts

Hyland Software’s majority owner, Thoma Bravo, one of the largest private equity firms in the SW industry, announced a definitive agreement on May 3rd to buy Lexmark Enterprise Software (LES), consisting of Kofax, ReadSoft and Perceptive Software, for a reported amount of $1.5 billion. Read more »

Kodak Alaris Announces IN2 Ecosystem

Anne Valaitis

KAOn April 25th, Kodak Alaris introduced IN2 Ecosystem, a combination of scanners, software, and services along with partnerships intended to tackle the issues surrounding information content and “data chaos”. Kodak Alaris has a long history with capture technology spanning many years and includes hardware and software products that handle a variety of applications from compact distributed devices to high-volume sophisticated production engines and solutions.

This announcement is built of key pillars vital for the imaging provider; Right Fit, Right Experience and Right Results. Right Fit looks to make the best integration into the business environment, Right Experience builds on this with simple yet powerful features and processing and the Right Results look to deliver the deserved business outcomes. The pillars are then woven together through a partner and developer community that can ensure delivery and support.

As information and content, often in the form of paper, ebb and flow within a business environment, it becomes increasingly challenging to manage. In fact, the myth of the paperless office seems to be just that…a myth. In a recent Primary Research study conducted by Keypoint Intelligence InfoTrends, we found that only 15% of respondents felt that the paperless office “Was Realistic”, in addition when asked what percentage of business content still remains on paper, the result was more than 50% of company’s data is still paper-based. Information and data chaos is apparent as businesses look to automate processes to control regulations, compliance, and security and efficiency demands.

Kodak Alaris IN2 is a packaged answer to the demands of information and content. Working with their heritage and history of image capture, and further placing a greater emphasis on an ecosystem that will include strong partnerships, Kodak Alaris’s goal with the IN2 solution is to focus in key areas that can benefit most from a combination of capture hardware, software and services delivered by strategic partners. To support the partners, Alaris will provide materials and tools to provision and educate partners in an effort to simplify and reduce complications that could arise while penetrating new solutions markets whether horizontal or vertical.

Keypoint Intelligence feels that a balanced approach when addressing information and content mismanagement is best and Kodak Alaris with the announcement of it’s IN2 Ecosystem directly reflects the real need to create linkages and integrations for a solid information solution.

Solution Focus: RSA’s Vendor Neutral Options

Pat McGrew
May 9, 2017

Getting to an automated workflow requires the right tools and workplan. In some organizations the solution is to rely on the hardware vendor who brought the hardware in to recommend the most efficient workflow tools. In other organizations the policy is to do an independent search to find the tools that will work best. In either case, the burden is on the workflow team to understand what is available in the market and how it might improve their overall efficiency.

One approach is to look for vendor-neutral workflow options that support the major hardware vendors and open interfaces to share data and reporting. The same criteria will always apply: great user interface, easy-to-use tools to automate, and an organization that will back up the tools with great training and support.

Rochester Software Associates (RSA) meets the brief with products that provide the workflow infrastructure that an organization needs. And, while best known for supporting the in-plant and corporate print environments, digital print-for-pay companies will find that the combination of ReadyPrintTM for makeready and job submission and QDirectTM for output management provides an excellent infrastructure.

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Solution Focus: Ricoh ProcessDirector in the World of Workflow Automation

Pat McGrew
Apr 25, 2017

In another series of workflow blogs we have been walking through the path of auditing the current workflow in your environment and identifying ways to optimize through automation. It’s a long story that has been unfolding over many months. Along the way many have asked specific questions about some of the fine points of automation and what tools would be on the “must review” list.

The characteristics of the products you should review begin with the user interface. If you are going to add a tool to automate as much of the workflow as possible, the user interface – what you see when you are sitting at the computer screen – becomes a critical deciding factor. Does the layout of the screen make sense to you and the team? Does it provide access to the key pieces of information about each job coming through the production process?

How much automation does the tool allow? Automation that requires constant manual intervention is not really automation, but there is a delicate balance. Any automation scheme that allows for too much manipulation by the team on the shop floor eliminates the benefits that automation should bring.

Also consider the changing needs that will surround your workflow. We know from our research, including the most recent North American and European Software Investment surveys, that dealing with a high number of small jobs is the single largest headache in many shops. Looks for tools that make this easy.

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Dealers Seeking Growth Opportunities at ITEX

Steve Pearl
Apr 20, 2017

A number of Keypoint Intelligence analysts are covering ITEX 2017 in Las Vegas, Nevada this week. Here’s a mid-event account from Steve Pearl, Associate Director, Solutions & Services:

The pioneers traveled westward to find their future; the same is true for many dealers attending ITEX 2017 in Las Vegas. Dealers here can connect with leaders in the industry on the topic of managed IT services, cloud solutions, managed print, supplies management, service automation, financing, data analytics, search engine optimization (SEO), and much more.

Nearly 300 people attended the keynote session, and dealers visiting the exhibits are eager to learn how to expand their businesses. Unlike the original pioneers, though, dealers don’t have to take arrows in the process of securing their future. They can simply take advantage of all the expertise around them. More to come…

The interest is palpable. Attendees were eager to learn during Jeff Hayes' keynote

The interest is palpable. Attendees were eager to learn during Jeff Hayes’ keynote.

Reasons for growing revenue was on everyone's minds. That's why they are here.

Revenue growth is on everyone’s mind.

Jeff covering top dealer challenges

Jeff covering top dealer challenges

HP is very prominent at this show.

HP is very prominent at this show.

For shooting video mobile phones are the go to camera

Carrie Sylvester
Apr 6, 2017

videodevicesGone are the days where people had only one choice to shoot videos – the camcorder. Today there is no shortage of video options available to people. Many people have a video camera right in their pocket – thanks to our always on-hand mobile phones (even dumb phones can shoot an OK video in a pinch). Will these non-traditional video capable devices keep putting the squeeze on traditional camcorders? According to recent survey results, it would appear to be so. Read more »

A look at the 2017 Digital Solutions Cooperative (DSCOOP) and Jetcomm!

Pat McGrew
Mar 10, 2017

Pat McGrew
Director, Production Workflow

The HP Digital Solutions Cooperative (Dscoop) has been a mainstay of event calendars for Indigo users for more than a decade. Over the past few years HP has moved to include users of their other print technologies, including Scitex, DesignJet and PageWide Web Press. While in past years the HP PageWide Web Press team held their Jetcomm event in advance of Dscoop, this year the Jetcomm sessions were integrated into the main Dscoop agenda alongside tracks dedicated to Business & Leadership, Operations, Sales & Marketing, and Technology & Innovation.

Dscoop is part tradeshow and part education event, with an agenda that included A-List keynotes and mentalist Lior Suchard as emcee. The sessions were the expected array of customer success stories, successful selling solutions and product reviews, but there were also a variety of sessions covering finishing, packaging and 3D printing, all of which rank highly in KeyPoint Intelligence / InfoTrends surveys as target expansion opportunities for print service providers (PSP). Read more »

2016 InfoTrends, Inc.

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