Category: Uncategorized

Lexmark is Crushing it in Color – Lexmark Largest Ever National Dealer Show

David Ramos
Aug 26, 2016

Lexmark’s National Dealer Show, May 9th – 11th, in Fort Lauderdale, Florida absolutely DID NOT SUCK.  This was my first time attending a Lexmark event as an analyst and no offense to Lexington, Kentucky but did I ever luck out that my first Lexmark event was held in sunny Florida and bonus, just a few hours from home in lovely Orlando.  Winning!

I arrived early on the 9th and was greeted by this scene right outside my room, which I thought was a great way to kick things off because Lexmark Dealers owned the beach that week, absolutely owned it!

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Lexmark literally owned the Ft. Lauderdale Beach.

Mike Johnson, VP of North America Business Channels, kicked off Day 1 thanking the members of the press for their support, management for their support, dealers for their support…which I thought was a really nice touch to do in an in depth fashion, discuss how each of the mentioned groups uniquely contributes to Lexmark’s overall success.

I know the theme of the event was overwhelmingly about color and A4 potential for dealers.  But one of my key takeaways from the event overall was Read more »

Canon Launches Latest Version of Cloud Portal and uniFLOW Online

Anne Valaitis
Aug 8, 2016

Canon U.S.A., Inc., announced today Version 2.0 of its ADVANCE Cloud Portal for compatible imageRUNNER ADVANCE systems and the availability of uniFLOW Online, a multi-tenant, cloud-based print management solution. uniFLOW Online enables small and medium sized businesses a way to manage their print environment without the need for a local server. ADVANCE Cloud Portal V2.0 helps users directly scan, store and print documents to and from their cloud file services.

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Epson Highlights Latest Innovations at NYC Summer Showcase 2016

Barbara Richards

On August 2-4th, Epson showcased their latest innovations in creativity and design, photography and graphics, business productivity, mobile printing, big-screen home entertainment and wearable technology.  The three day event was held in New York City and highlighted new products within their business, gallery and industry and home lifestyle sectors.

Epsonimage1

New Wide-Format EcoTank All-in-One Printers

During the event Epson announced two new models based on their revolutionary EcoTank technology, the all new WorkForce ET-16500 wide-format and the Expression ET-3600 All-in-One Printers. The new printers deliver cartridge-free printing with easy to fill supersized ink tanks and up to two years of ink in the box. InfoTrends wrote extensively about the new EcoTank engines when they first were introduced http://www.infotrends.com/content/CDP/CDPNA/Insight/2015/08/15inNEE0820.pdf

The Workforce ET-16500 is the first PrecisionCore® engine to offer wide format in the SuperTank category with in-box ink yields of up to 10,500 black and 11,000 color pages. According to Epson, it can print up to 13 x 19 paper size and copy and scan up to 11 x 17. Plus, the new wide-format printer has a 500 sheet paper capacity and a specialty paper feed tray. In addition to the new paper  handling features, the unit ships with a 4.3” user-friendly color touchscreen. Similar to the previous models both engines are equipped with built-in, easy-to-use wireless and Wi-Fi Direct capabilities so users can print directly from tablets and smartphones across a range of operating systems, as well as through Epson Connect™ solutions (Epson’s cloud print and scan service).

Epson WorkForce ET-16500

Epsonimage2

Market Positioning

According to Nils Madden, marketing director, Desktop Imaging and Printing at Epson, “The all new ET-16500 and ET-3600 not only expand the Epson portfolio of Supertank printers, but serve as proof points for the success of this category in the North American printer market, underscoring Epson’s commitment to delivering printing solutions that meet a range of customer needs.” Epson believes the EcoTank line solves one of the biggest pain points with customers which are running out of ink. Compared with traditional inkjet devices, the EcoTank printers are equivalent to about 50 ink cartridge sets or up to 11,000pgs.  Furthermore, the real cost savings is within the total cost of ownership. While consumers have to purchase more upfront than comparable inkjet printers in their class, the price of consumables over time more than outweighs the upfront costs.

Epson has maintained that these products have been well received in emerging markets with significant market share gains. These products have also had success in North America. According to InfoTrends 2015 Placements & Market Share Forecast, Epson’s business inkjet shipments grew 7.9% year-over-year and held the number 2 market share position overall within this segment.

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HP Announces Software to Enhance Mobile Printing Experience

Allison Correia
Jun 2, 2016

 

hp logo

Following the spring hardware updates, today HP announced a range of solutions and enhancements to their mobile printing and print analytics solutions strategies for business. HP is addressing IT needs and end user expectations with these new solutions that attend to security challenges, cost containment, deployment issues, and device lifecycle management that IT struggles with, while also addressing end user wants such as flexibility and device diversity. Read more »

Xerox Announces Workflow Solutions Spanning a Variety of Vertical Areas

Anne Valaitis
May 19, 2016

Today Xerox announced a new set of workflow automation industry solutions in higher education, retail banking, and manufacturing; advancements in personal and office productivity capabilities; as well as ConnectKey innovations aimed at enhancing the managed print services (MPS) offering. Xerox also announced new revenue opportunities, tools, and operational processes for MPS channel partners.

On May 5th, Xerox held a call with industry analysts to discuss the new offerings prior to the official announcement. Mike Feldman (President of Large Enterprise Operations) highlighted the recent financial performance of the company’s document outsourcing business—which includes managed print services (including workflow automation) and centralized print services. Mike noted that in the first quarter, this business experienced one of its best quarters financially. The business, which generates approximately $3 billion in annual revenue, achieved 5.0% year-over-year growth on a constant currency basis. Half of this additional revenue occurred within the larger enterprise customer segment, while the other half stemmed from their indirect channel MPS business.

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HP Inc. Divests Software Assets

Brendan Morse
Apr 22, 2016

On Monday, Open Text announced it has entered into a definitive agreement to acquire most of HP Inc.’s Engage software portfolio for $170 million. However, HP made only the briefest of statements on the sale and the announcement was not even posted on the central HP news webpage.

Hp software

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InfoTrends at MSPWorld 2016

Brendan Morse
Apr 7, 2016

On April 4, 2016, David Ramos and I presented for the first time at MSPWorld. The three day conference was held in Orlando, and is one of the biannual shows managed by MSPAlliance. MSPAlliance is a MSP trade association founded in 2000 with 25,000 members globally. The conference is marketed as the “only event in the managed services industry brought to you by MSPs, for MSPs. MSPWorld is driven by those that have had actual real-world experiences and successes in the managed services industry AS a managed service provider.” Conference organizers went with the theme of “MSPStrong,” and divided the show into four educational tracks for business, sales and marketing, service operations, and technical.

MSPWorld Sponsors

MSPWorld Sponsors

 

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Focus on Change and Opportunities at ITEX 2016

Barbara Richards and Brendan Morse
Mar 13, 2016

Waves of Change, Oceans of Opportunity
On March 7th through the 9th industry leaders, exhibitors and dealers gathered in sunny Ft. Lauderdale, Florida at the Broward County Convention Center for the ITEX 2016 National Conference and Expo. The show’s theme “Waves of Change, Oceans of Opportunity” was indicative of the expanded role of portfolio diversification and business operations transformation is playing within our industry. ITEX 2016 Pic

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Xerox Making MFPs Smarter with New Enhancements

Allison Correia
Mar 11, 2016

Xerox ConnectKey User Interface

Yesterday, March 10th, Xerox announced advancements to its Xerox ConnectKey technology to expand what multifunction printers (MFPs) can do in the workplace. The Xerox ConnectKey-enabled i-Series MFPs are equipped with ready-to-use apps, speed up paper-dependent business processes and make it easier for users to collaborate and work more effectively. The technology also gives Xerox and its partners opportunities to better understand customer business needs and uncover new recurring revenue streams. Read more »

HP Printing Reinvented Event – 8th March 2016

Andy Carroll

This week saw HP host a large event in Lisbon, Portugal to announce their Spring 2016 product launches, themed around “reinvention”.
The primary focus of the event was the launch of the PageWide Business brand within their office lineup, but there were also significant updates announced for the OfficeJet Pro range, along with further refreshes of their LaserJet line, with more devices based upon the JetIntelligence engines that made their debut last year.

3-HP PageWide Enterprise Color Flow MFP 586z Printer

The HP PageWide Enterprise Color Flow MFP 586 (Image courtesy of HP Inc)

Whilst the OfficeJet ProX/EnterpriseX range shared the same printhead technology used in HP’s high speed Web Press devices, it now also shares the same branding. HP PageWide Business devices build on the platform established by the X range, but improvements to the ink formulation have allowed both higher speeds (now up to 75ppm) and increased page yields (up to 20,000 pages from a black cartridge). In addition the PageWide Enterprise range now shares the same security features that were introduced on the LaserJet Enterprise devices last year, so features like SureStart and whitelisting are now available to customers no matter which printing technology they choose to employ. The PageWide Business portfolio is expanded further still by the addition of specific products designed for managed environments, which employ cartridges that are both unique to the managed products and offer even higher page yields. It is expected that the use of derivative products for managed environments will be an increasingly common strategy, as it allows the channel more flexibility when costing out managed contract.
The next stage of the PageWide platform was also mentioned, with a very brief teaser of an A3 device offered only as “coming in 2017”.

The introduction of PageWide could have threatened to overshadow the long standing OfficeJet Pro range, but that has also received a significant refresh, with some significant improvements clearly inspired by developments made in the LaserJet family.

2-HP OfficeJet Pro 8740 All-in-One Printer

HP OfficeJet Pro 8740 (Image courtesy of HP Inc)

The paper path has been tuned so that two pages can be handled simultaneously, allowing for duplex speeds that get close to simplex, especially when printing longer documents. Single sided pages now also exit the device face down, and collect on an contained paper tray, as opposed to hanging outside the main unit as has been the case for most previous desktop inkjet devices. The input tray has been integrated more closely within the device body, aimed at reducing the risk of parts being exposed to damage under daily exposure to bumps and knocks, and supports up to legal sized paper.

The OfficeJet Pro 8730 also has the dual scanning heads present in more recent Laserjet MFPs, which allow for single pass scanning of both sides of a page, and also gains the option for an additional paper tray to double the input capacity. Finally, the user interface is presented on a much larger screen (5 inches) and features swipe and tap functionality that should be intuitive to smartphone and tablet users. The overall effect is that the newer OfficeJet Pro devices present a more robust appearance, with design cues that appear to make it less distinguishable from laser devices.

In his introduction, David Ryan described the current portfolio as HP’s “best lineup in decades” and it’s easy to see why he holds that view. The last 12 months has seen some real innovation from HP on areas such as security and energy consumption, which play well in an Enterprise environment , but equally on user facing improvements like first page out times, duplexing speeds and single pass scanning. In a highly commoditized category these are real areas of potential differentiation from other OEMs, and with A3 devices now confirmed as part of next years plans it gives other industry players a lot to think about. HP may not have reinvented printing per se, but they may well have reinvigorated their position in the category.

2016 InfoTrends, Inc.

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